The document discusses the instantinspection process, which enhances performance for property and casualty insurance companies by enabling fast, accurate, and customer-focused photo inspections via a smartphone app. It highlights the growing expectation from customers for quick and responsive online services and the integration of technology to improve the claims process. Additional features include real-time connectivity with insurance appraisers and customizable options for branding and workflow.

1. THE INSTANTINSPECTION PROCESS
CREATE AND MANAGE A NEW
PLAN FOR IMPROVING
PERFORMANCE

2. To grow and compete in a very
competitive industry, companies are
unlocking value from mobile
applications and platforms, advanced
analytics, tightly integrated core
systems, and transforming the
customer experience.

3. of the insurers surveyed said they expect the pace of
technology change to increase rapidly or at an
unprecedented rate over the next three years.
ACCENTURE RESEARCH
90%

4. M O B I L E D E V I C E S H A V E S H I F T E D
C O N S U M E R E X P E C T A T I O N S W I T H T H E
C O M P A N I E S A N D O R G A N I Z A T I O N S
T H E Y I N T E R A C T W I T H .

5. BODY SHOP
INSTANTINSPECTION ENABLES PROPERTY AND CASUALTY INSURANCE
COMPANIES TO GET FAST, FAIR, ACCURATE AND CUSTOMER FOCUSED
PHOTO INSPECTIONS THROUGH A SMARTPHONE APP.
CUSTOMER FNOLINSURANCE

6. Digital connection
between the
insurance company
and the customer will
improve the overall
customer experience
and enhance
business growth
opportunities

7. Customers want:
Quick and responsive online service without interruption or downtime
Fast settlement of claims using mobile devices
The ability to participate in the claims process and access claim data using
mobile devices
ACCORDING TO NOLAN MANAGEMENT CONSULTANTS,

8. Instant Inspection Feature
Option for customers to "chat with a representative" while filing a claim. Customers can follow
simple step-by-step instructions to input claim info and upload photos and videos from their
smartphone. The insurance representative will be provided with pre-loaded scripts, so while
the app is self-guided, the insurance representative can direct the customer
appropriately. Inspection reports are quickly published and submitted to a licensed appraiser
for estimate generation.
CUSTOMER CONNECTIVITY

9. Reduce
Supplement
Cycles
With Instant Inspection, the body shop is able to
instantly connect with an insurance appraiser, sharing
HD photos and video's from the shop's phone. The
damage can then be assessed quickly and the
supplement can be approved without the appraiser
leaving their office.

10. Additional Features
InstantInspections works on 3G, 4G, 4G LTE, and Wi-Fi networks
Look and feel can be customized with your messaging, workflow and branding
All photos are date and time stamped, as well as latitude/longitude stamped for
location validation
No IT support needed to get started

11. Ask us about creating your personal
InstantInspection ROI calculator!

12. Want to learn more?
sales@onsourceonline.com
(781) 817-3770
CONTACT US!