This document discusses predictions about mobile commerce and customer service. It predicts that 535 million consumers will make purchases on mobile devices in a single year and that mobile ecommerce sales will reach $626 billion by 2018. It also notes that companies are expected to spend over $900 million on mobile processes in 2013, tripling that amount in 2014, and that mobile use will continue growing, with 1 billion smartphone users in 2016 and 2 billion global smartphone users by that time.

1. Mobile
customer service
predictions
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2. 535 million
consumers worldwide will
Make a purchase this year
on a mobile device.
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3. Mobile ecommerce sales
worldwide are projected to be
$626 billion by 2018
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4. Companies was expected to spend about
$900 million in 2013
on mobile processes reinvention services,
a number that will more than
triple in 2014,
and continue to rise in 2015.
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5. 1 Billion
2 Billion
By 2016
Consumers will have
smartphones.
Global users of
smartphones.
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6. 70%
of shoppers remain
mobile-ready,
even when they are
inside a store.
Shoppers
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7. By 2015,
There will be more people accessing the web
using a mobile device than a wireless computer.
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8. By 2015
Mobile search will generate
27.8 Billionmore queries
than desktop search.
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9. centrogs.com
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