Mobile internet usage will surpass desktop usage in 2014. 65% of customers begin product research on mobile devices. Failing to optimize for mobile can severely impact businesses - 52% are less likely to engage with companies with bad mobile experiences, 40% abandon pages loading over 3 seconds, and 61% will leave sites that don't quickly show relevant information. Mobile experiences need to be fundamentally different from desktop sites to meet users' needs. Focusing on mobile user needs can significantly increase visitors, sales, and return on investment within 30-60 days given 80% of customers now shop on smartphones.