First Communications is a technology provider established in 1998, offering 24/7 network management and data center services to businesses across the Midwest. They focus on customized technology solutions, particularly in Ethernet, MPLS, SIP trunking, and cloud services, backed by a dedicated team of experienced engineers. Their commitment to customer service and innovative network management tools sets them apart in the industry.

1. Taking your Business
Technology Further

2. First Communications: At A Glance
Technology Provider since 1998,
serving thousands of Businesses
throughout the Midwest
24x7x365 Network Management
Center (NMC)
Data Center and Colocation Facilities
in Cleveland and Downtown Chicago
Headquartered in Akron, Ohio
Serving Diverse Businesses ranging
from SMB to Enterprise

3. Why First Communications?
With so many technology providers out there, what makes First Communications
stand out from the rest?
Over 40% of our organization is dedicated to Network and
Customer Engineering, who work endlessly, managing and
monitoring our proprietary network.
The average industry tenure of our organization is over 15
years of telecom and technology experience.
We customized technology solutions based your current
and future IT needs.
We provide you with a team of dedicated, highly trained
and empowered specialists to ensure a Five-Star service
delivery experience.
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4. First Communications – Our Network
• Midwest Focused
• National Footprint
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5. The Differentiation of SERVICE
24x7x365 Network Management Center
Technology Expertise at your Service:
Staffed by certified network engineers
24x7x365 monitoring the status and
administration of the network
infrastructure
Intelligent Eyes Watching your Network:
Contact, proactive surveillance of
backbone equipment and facilities at
both layer 2 (data) and layer 3 (network).
Customizing your Network and
Application Design: Network Engineers
provide Installation coordination and
support throughout the design and turnup process
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6. The Differentiation of SERVICE
24x7x365 Care and Repair Center
We are 100% committed to providing our customers with the highest level of customer
service in the industry.
Responsive
Support team
Experienced
technical staff
Dedicated
Support
Empowered
Employees to
make decisions
on your behalf
Locally
Based
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7. Product Portfolio
It is our mission to deliver business advanced technology solutions that are reliable and secure. We
offer a wide range of products and services to meet the demand of our business customers
Ethernet
MPLS
First Communications Ethernet
Solution allows businesses to stay
ahead of the curve, allowing you to
easily and economically scale to meet
increased bandwidth requirements.
Connect multiple business locations
using First Communications MPLS
solution, allowing prioritization of
network traffic based on your business
requirements.
SIP Trunking
Voice
First Communications SIP Trunking
technology enables voice and data to
use the same network, resulting in
lower costs, and the ability to respond
to changing demands.
First Communications provides
integrated voice solutions that are
reliable, cost-effective, and flexible.
Internet
Data Center
Dedicated Internet access is essential
to business and First Communications
can deliver the speed and reliable
uptime that you need, locally or across
the US. From 1.5 Mbps T1 service up
to a Gigabit + Ethernet connections.
First Communications guards your
business communications with both
physical and virtual protection
solutions in a secure, dedicated
carrier-grade environment.
Managed Services
Cloud Services
First Communications offers a suite of
proactive network management and
monitoring services designed to keep
your critical network resources up and
running.
First Communications cloud services
allows your business to work faster,
more efficient and more cost effective.
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8. Data Center – Dedicated Colocation Cabinets
Centralize the Customer’s Internet Access with an MPLS Network
24x7x365 Access
Remote Hands and Eyes
Protected power
Remote Location B
First Comm
Managed Router
Remote Location A
First Comm
Managed Router
UPS and Two Mega Watt
Diesel Generators
Host Location
First Comm
Managed Router
Minimized risk of power-related
system downtime
3 Distinct Electrical Entrance
Facilities
State-of-the Art Environmentally
controlled facilities
Robust network connectivity
Technologically diverse
network assures connectivity
for mission-critical systems
1.5 MB
1.5 MB
3 MB
3 MB
Ethernet Access to
First Communications’
IP VPN MPLS Network
First Comm
Data Center
First
Comm’s
Ethernet
Switch
Remote User VPNs
Ethernet
Internet
Access
Managed Router
Service
First Comm
Managed Network
Security
Two Shared Rack
Units
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9. Advanced Network Management Tools–
Performance Management Portal
Included with MPLS and Dedicated Internet Access with a Managed Router Solution
Included with an MPLS Network
Views available for Managed Router
Solution DIA
Access the Performance Management
Portal via the Internet with a secure
login
The Performance Management Portal
will give you the power to optimize your
network
New! The Customer Management
Portal, will provide a single sign on view
into your Network, Billing, Ticketing,
Orders and other Product Applications,
such as Managed Network Security
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10. Coming March 2014 - Managed Network Security
Managed and Protected by First Communications
Unified Threat
Management
Choose the level of
security you need
WiFi Appliances for the
SoHo
Managed Network
Security Portal
Supports Regulatory
Compliance with Reporting
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11. Coming March 2014
Cloud Services – Infrastructure as a Service
Private Cloud
Can provide custom built, a single server, or
pre-configured based on your specific
requirements
Virtual Data Center
Have access to virtually limitless computing
power and elastic storage capacity.
Fully Managed Server
Customizable managed server
infrastructure to meet your business needs
Cloud Data Backup & Recovery
Have a single, integrated approach to data
protection that covers you against all dataloss scenarios.
Cloud Servers
VMware based that are built to deliver
reliable and secure performance