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The document summarizes the use of learning technologies by the New York Unified Court System (NYUCS) through a project with Epignosis. It notes that NYUCS used e-learning technology to train judges, administrative personnel, and convicts with over 7,000 users. It discusses lessons learned, including that the project was successful because NYUCS had a culture of being agile, lean, and efficient, unlike typical Greek public sector projects. The document advocates that e-learning can help organizations better perform by enabling efficient learning and a decentralized approach to address lack of resources and increased competition.
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- 1. Learning technologies fora better performing public sector: The New York Unified Court System case by Epignosis Dimitris Tsigos Co-founder & CEO Epignosis Ltd Athens, October 22nd 2012
- 2. Unprecedented Access To Information We live in the era of the ‘Information Revolution’ Tons of information digitally stored on what we already call “the cloud”
- 3. Have Organizations ActuallyTaken Advantage of the Information Revolution? To what extend? What about the Global Crisis?
- 4. Metanoia “shift of mind”happening when a piece of information turns to knowledge
- 5. Knowledge Knowledge is informationwhich actually changes the behavior of the subject
- 6. Learning “Enabling Metanoia” Turning Information to Knowledge
- 7. e-Learning Aiming to providesolutions that help turning information to knowledge – not only at the individual level but also at the workgroup
- 8. Tacit Knowledge “The kindof knowledge that is difficult to transfer to another person by means of writing it down or verbalising it” From: “Yianni is the person who knows how to deal with this situation“ To: “when this event happened in the past, Yianni successfully faced it in that specific way“
- 9. The Ugly Truth •Organizations do not have the resources necessary to turn tacit knowledge to explicit • Time & Budget • Need a lean, real-time approach to grab tacit knowledge and make it accessible to the team • With modern, personalized, lean learning technologies for workgroups this can be achieved!
- 10. A Delayed Revolution? •Learning technologies have been around for almost two decades – “Luxury product” • Very high TCO • Questionable RoI • Centralized Vs Decentralized approach • Hundreds of examples in the Public Sector
- 11. A Better PerformingPublic Sector • Human Capital in the Key! • Efficient learning is necessary! • The centralized approach is doomed to fail!
- 12. The New YorkUnified Court System case by Epignosis • Using e-Learning technology for training – Judges – Administrative personnel – Convicts • In-house expertise • Very clear requirements • Started with Open Source • Upgraded to Enterprise • 7,000 users for far
- 16. Lessons learned • TheNew York Unified Court System e-Learning projects has been successful because of culture of being – Agile – Lean – Efficient • Exactly the opposite to a Greek public sector project • Time for CHANGE!
- 17. The e-Learning Revolution •Delayed but now it’s happening! • The economy is changing, getting more and more knowledge intensive • Employee turn-over, meaning the frequency that employees change jobs, increases at a high pace • Because of the economic crisis resources are lacking • Because of globalization, competition gets more intensive • Multimedia content, which used to represent a significant part of an eLearning project TCO, now is gradually turning to a commodity
- 18. Epignosis • Founded in 2003 • SCORM certification in 2006 • Open-source in 2007 • Global expansion in 2008 • Today in 60+ Countries • Award winning • Trusted by organizations like NYUCS, Fujitsu, Panasonic, UoSC, Carter, Kalsec and others
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