MIS (IT) Project of New Allied Electronics Industries Pvt Ltd

Slide.1 New Allied Electronics Industries Pvt. Ltd.
IT INFRASTRUCTUREIT INFRASTRUCTURE

Group MembersGroup Members
Cont.
M. Yousif Solangi
EMBA- Reg# 1758120
Currently working at
Pakistan Broadcasting
Corporation as a Sales
& Marketing Officer
Exp: 14+ Years
Edu: Bcom,MA.MCSE
Javed Ahmed
EMBA- Reg# 1758114
Bin Rasheed Group
as a Business
Development
Manager
Exp- 5 Years
Edu. BE Chemical
Engineering
M.Amin Lakhani
EMBA- Reg# 1758107
Meezan Bank Ltd as a
Senior Audit Officer
Exp- 2 Years
Edu- Bcom, MA, CIA
Level2 & ACCA
Khalid Zafar
EMBA- Reg# 1758116
TRG (The Resource
Group) as a Manager
Team Manager
Operations- Int’l
Exp- 8 Years
Edu- BSCE Computer
Hardware Engineering

About OrganizationAbout Organization
• New Allied Electronics Indus. (Pvt.) Ltd. (NAE)New Allied Electronics Indus. (Pvt.) Ltd. (NAE)
started its operation in 1989.started its operation in 1989.
• importer, assembler and marketer of Gold Star aimporter, assembler and marketer of Gold Star a
South Korean brand Television in Pakistan.South Korean brand Television in Pakistan.
• Gold Star renamed as LG Electronics and enhancesGold Star renamed as LG Electronics and enhances
the product lines in 1995.the product lines in 1995.
• LG authorized NAE for all the ElectronicsLG authorized NAE for all the Electronics
appliances in Pakistan.appliances in Pakistan.
• In the third quarter of 2008 as per NAE’s vision toIn the third quarter of 2008 as per NAE’s vision to
make the latest electronics high quality productsmake the latest electronics high quality products
within the reach of common person.within the reach of common person.
Cont.

About OrganizationAbout Organization
• They signed three more venturesThey signed three more ventures
• ELECTROLUX (Swedish Brand) having a completeELECTROLUX (Swedish Brand) having a complete
range of electronic appliances.range of electronic appliances.
• GALANZ world renowned Chinese brand and inGALANZ world renowned Chinese brand and in
mobile-phone industry.mobile-phone industry.
• They introduced a brand naming QMobile in theThey introduced a brand naming QMobile in the
market.market.
• Now QMobile is the biggest selling brand inNow QMobile is the biggest selling brand in
Pakistan.Pakistan.

Vision & MissionVision & Mission
VisionVision ::
Empower our customers to connect with the worldEmpower our customers to connect with the world
around them through a telecommunication mediumaround them through a telecommunication medium
that spells quality at affordable rates.that spells quality at affordable rates.
Mission:Mission:
To establish brand loyalty and high revenuesTo establish brand loyalty and high revenues
through customer loyalty by offering innovation,through customer loyalty by offering innovation,
quality and reliability with excellent customer carequality and reliability with excellent customer care

ProductsProducts
• Television- Flat TV, LCD, LED, AV SystemsTelevision- Flat TV, LCD, LED, AV Systems
• Air-Conditioners- LG AC, Electrolux AC, Galanz ACAir-Conditioners- LG AC, Electrolux AC, Galanz AC
• Home Appliances-Washing Machines,Home Appliances-Washing Machines,
Refrigerators, Microwave Ovens, Air-Cleaners,Refrigerators, Microwave Ovens, Air-Cleaners,
Water Heater etc.Water Heater etc.
• Mobile Phones (Q-Mobile)Mobile Phones (Q-Mobile)

Customer Care CentersCustomer Care Centers
• The company has established 50 plus customerThe company has established 50 plus customer
care centers in 30 cities of Pakistan.care centers in 30 cities of Pakistan.
• Each Customer Care Center contain minimum 10Each Customer Care Center contain minimum 10
and maximum 50 employees).and maximum 50 employees).

Display CentersDisplay Centers
• The company has established 30 Display Centers inThe company has established 30 Display Centers in
big cities all over the country Pakistan.big cities all over the country Pakistan.
• Such as (Karachi, Hyderabad, Lahore, Multan,Such as (Karachi, Hyderabad, Lahore, Multan,
Sargodha, etc.). Average number of employee inSargodha, etc.). Average number of employee in
each display center is 10 to 15.each display center is 10 to 15.

DealersDealers
• The company has enrolled more than 1000 dealersThe company has enrolled more than 1000 dealers
in its portfolio in overall Pakistan.in its portfolio in overall Pakistan.
• It has more than 500 dealers in Karachi only.It has more than 500 dealers in Karachi only.

Sales OfficesSales Offices
• The company has established Sales offices alongThe company has established Sales offices along
with display centers, which are the responsiblewith display centers, which are the responsible
for monitoring sales, make sure availability of thefor monitoring sales, make sure availability of the
products according to sales of display centersproducts according to sales of display centers
and dealers.and dealers.
• Sales office sends required stock request toSales office sends required stock request to
Supply Chain Department through the deployedSupply Chain Department through the deployed
ERPs (Enterprise Resource Planning) system toERPs (Enterprise Resource Planning) system to
the supply chain management for the stockthe supply chain management for the stock
delivery.delivery.

Major CompetitorsMajor Competitors

Network Systems &Network Systems &
TechnologiesTechnologies

Hierarchy of ITHierarchy of IT

Layers of IT InfrastructureLayers of IT Infrastructure
• Application: IT infrastructure supports the
delivery of enterprise applications.
• IM Tools: DHCP Servers, and DNS Servers
• Servers: Physical and Virtual Servers
• Storage: NAS and SAN
• Network: Routers, Switches, Firewalls.

• Applications:Applications: ERP,Oracle,SQL,ERP,Oracle,SQL,FileserverFileserver
• Technologies:Technologies: Laptop,DesktopPC,MobileLaptop,DesktopPC,Mobile
Phones, IP Phones,Phones, IP Phones,
Internet DevicesInternet Devices
• ERP System:ERP System: Oracle DatabaseOracle Database
• Email Exchange Server:Email Exchange Server: Company’s DomainCompany’s Domain
• Windows Server Application:Windows Server Application:Windows 8Windows 8
• Windows OS:Windows OS: Windows 7Windows 7
• ISM:ISM: IT ManagementIT Management

• Connectivity:Connectivity: PTCL,Multinet 80% FiberPTCL,Multinet 80% Fiber
Optic, and 20% RadioOptic, and 20% Radio
LAN, WIFI,Radio,IPLAN, WIFI,Radio,IP
Phones, Video Calling,Phones, Video Calling,
TeamviewerTeamviewer
• Antivirus:Antivirus: AVASTAVAST
• Office AutomationOffice Automation Windows 7, OutlookWindows 7, Outlook
• SANSAN StorageAreaNetworkStorageAreaNetwork
• NASNAS NetworkAttachedStorageNetworkAttachedStorage

MIS/Modules in NAEMIS/Modules in NAE
• NAE ERP System containing following modules:NAE ERP System containing following modules:
 AccountsAccounts
 FinanceFinance
 InventoryInventory
 CRMCRM
 PurchasePurchase
 SalesSales
 HRMHRM
 ProductionProduction
 Executive ReportsExecutive Reports

System Support DeskSystem Support Desk
• To enable employees to make the most effectiveTo enable employees to make the most effective
use of IT resources.use of IT resources.
• IT team provides various forms of user support.IT team provides various forms of user support.
• The team provides training so that employees canThe team provides training so that employees can
quickly make productive use of the newquickly make productive use of the new
resources.resources.
• The team Provides ongoing support to usersThe team Provides ongoing support to users
through a helpdesk or self-service facilities onthrough a helpdesk or self-service facilities on
the company intranet e.g. entertain clientsthe company intranet e.g. entertain clients
requests, controls email spam etc.requests, controls email spam etc.

ConclusionConclusion
•During the Project we learned new things regarding IT
Infrastructure includes Servers, Networks, Applications.
•IT investment enables companies to take timely decisions
with regard to make all its customers satisfied and loyal.
•The complaints, queries, feedback must be resolved in
time specially after sales service.
Failures:
NAE produced poor quality products which did not meet the
needs of its customers and failed to extend its contract with
LG Korea. Qmobile also decreased its total sales due to
mismanagement and delaying to take timely decisions.
Success:
Electrolux, Galanz products sale increased. New CEO has
taken timely decisions to restore the company’s reputation.

MIS (IT) Project of New Allied Electronics Industries Pvt Ltd

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MIS (IT) Project of New Allied Electronics Industries Pvt Ltd