3. AIMS, OBJECTIVES AND PURPOSES INPUTS OUTPUTS QUANTITY CLIENTS PROCESSES OUTCOMES QUALITY USERS CUSTOMERS STAFF PARTNERS PERSONAL IMPACT GROW VOLUNTEERS COLLABORATORS COMMUNITY IMPACT MAINTAIN SUPPORTERS STAKEHOLDERS POLITICAL IMPACT WITHER
4. THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes
5.
6. THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data
7. ROLES AND RESPONSIBILITIES ADMIN OPERATIONAL OPERATIONAL MANAGEMENT TACTICAL MANAGEMENT STRATEGIC MANAGEMENT DATA SECURITY - FREQUENCY INTERPRETING BENEFITS Vs BURDENS INFORMATION SHARING TIMELINESS CLEANSING DPA -
8. THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data Establishing the Database(s)
10. THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data Establishing the Database(s) Collecting the Data Internal/External
11. COLLECTING THE DATA CASE MANAGEMENT WHOLE PICTURE PERSONAL DATA DATA CONTROL ACTIVITY MANAGEMENT JIGSAW IMPERSONAL DATA PROTOCOLS LINKAGE TO BUSINESS PROCESS AND WORKFLOW
12. THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data Establishing the Database(s) Collecting the Data Internal/External Analysing the Data and Reporting
13. ANALYSING THE DATA AND REPORTING OBJECTIVE FROM ABOVE STAND ALONE REPORTING STYLES SUBJECTIVE FROM BELOW COMPARATIVE REPORTING AUDIENCES 360 O Quantity Quality Input Effort How much service did we deliver? How well did we deliver it? Output Effect How much change/ effect did we produce? What quality of change/effect did we produce?
14. THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data Establishing the Database(s) Collecting the Data Internal/External Analysing the Data and Reporting Second Order Evaluation
15. SECOND ORDER EVALUATION WHAT DOES THE DATA SAY PERFORMANCE INDICATORS PERFORMANCE REVIEWS ALTERNATIVE EVALUATION PERSPECTIVES “ THEMATIC” SECOND ORDER EVALUATIONS ENGAGEMENT IN EVALUATION
16. THE PERFORMANCE MANAGEMENT CYCLE Aims, Objectives and Purposes of the Organisation Measures to Evaluate Aims, Objectives and Purposes Roles and Responsibilities for Collecting, Recording, Validating, Reporting on Data Establishing the Database(s) Collecting the Data Internal/External Analysing the Data and Reporting Second Order Evaluation Feedback and reflection
