Mindtree helped a global asset management enterprise transform its IT function through a hybrid managed services model. This provided greater business alignment, reduced costs by 44%, and simplified management through a single point of ownership. Mindtree collaborated with the customer to deliver both shared and dedicated services, conducting 100% offshore delivery while maintaining a local program manager for liaison. The solution improved service, efficiency, and issue resolution through continuous improvement.

1. Transformed IT function through hybrid managed
services for a leading asset management enterprise.
Participants in the asset management sector rely on robust IT
infrastructure to conduct business effectively while holding costs to a
minimum. The information technology function must closely align with
Business impact
business priorities while driving efficiency to support outperformance.

Greater focus on business needs
Here is how Mindtree helped a global asset management enterprise

44% reduction in device and server
with better risk management
adopt a hybrid managed services model for cost, scalability and business
alignment benefits.
management costs

Simplified management through
single point of ownership for all
The challenge
The customer was experiencing significant IT issues. For one, the IT
infrastructure vendors

function did not align with business strategies and presented operational
roadblocks. For another, there were large annual increases in costs due to
Proactive resolution of engineering
issues with 50% fewer FTEs

Better service and higher
inefficient controls and infrastructure design. Talent also posed a
operational efficiency through
challenge, with no dedicated team to manage infrastructure, and issues
continuous improvement
arising from the need to manage multiple vendors across the globe.
The customer chose Mindtree to act as a managed services partner
who could rapidly:

Provide an integrated ITIL-based service management platform

Commit to continuous service improvement

Streamline operations, and improve change and
configuration management

Reduce costs appreciably

Perform a vendor management role
Our solution
Mindtree collaborated with the customer to deliver hybrid-managed
services encompassing shared services as well as a dedicated team.
We built shared services in pursuit of cost reduction, and to manage
sudden surges in volume. The dedicated team provided niche skills,
tailored support, overall ownership and delivery of one-off projects.

2. Based on the customer's business needs, the engagement was run on a
combination of outcome-based and fixed pricing, based on well-defined
service level agreements. Highlights of this unique solution included:
Customer Testimonials
customer interaction), I feel more and
more happy. You are our trusted
Conducting 100% offshore delivery with one program manager at on
partners and valuable service partner,
site to liaise with the customer
please continue to be proactive,
Providing Inputs, complex monitoring configurations and customized
continue to identify & resolve any
service management workflows to meet customer needs and ensure ITIL

‘Every time I attend (a Mindtree-
service delivery platform

Performing 24x7 monitoring and management utilizing Mindtree's
MWatch asset, an integrated IT infrastructure management and secured

issues.’
best practices

Managing the customer's other IT vendors to simplify the customer's
CIO, Global asset management
management effort

enterprise
Providing value added services including those related to SOX
compliance and audits, back up resources during employee attrition,
critical application performance and several other areas

Ensured continuous service improvement by delivering a unified
platform for service management; MWatch enhancements; cost savings
over and above those committed; and efficiencies through the
vendors we managed
About Mindtree
Mindtree is a global information technology solutions company with revenues of over USD 400 million. Our team of 11,500+ experts
engineer meaningful technology solutions to help businesses and societies flourish. We enable our customers achieve competitive
advantage through flexible and global delivery models, agile methodologies and expert frameworks.
www.mindtree.com
©Mindtree Ltd 2013