Copywrote a 4-page brief in advance of CTIA, highlighting Brightstar's capabilities in: device procurement, activation, customization, staging and kitting, catalog management, fulfillment, warranty and replacement services. Summary: With a global presence in over 50 countries, with products and services delivered to more than 125—Brightstar is equipped with the broadest portfolio of device services and the broadest reach of any mobility solutions partner.

1. Learn more about how Brightstar can enable your Enterprise Mobility Solutions.
www.brightstarcorp.com
GLOBAL REACH,
CUSTOMIZED SOLUTIONS
Brightstar has what it takes to meet your
enterprise business needs
The leading service provider to the
wireless industry and world’s largest
wireless distributor, Brightstar has
the scale and capabilities you need
to manage your enterprise mobility
solutions with confidence.
With core competencies in device procurement, activation, customization, staging and kitting, catalog management,
fulfillment, warranty and replacement services –AND– a global presence in over 50 countries, with products and
services delivered to more than 125—Brightstar is equipped with the broadest portfolio of device services and the
broadest reach of any mobility solutions partner. | Enterprises expect a “white glove” approach to device deployment
and management. At Brightstar, we understand this dynamic and provide a global platform that ensures fulfillment of the
correct device, with the correct profile that exceeds customer SLA’s. | We’ll personally shepherd each of your products
through the supply chain, helping maximize efficiencies and customer satisfaction at each point, so that you can focus on
doing what you do best—growing your business.

2. Learn more about how Brightstar can enable your Enterprise Mobility Solutions.
www.brightstarcorp.com
DEVICE PROCUREMENT
Having business relationships across the wireless value chain has its benefits.
We consider them shared.
We source devices strategically—leveraging our global scale, strong relationships with over 100 of the leading manufacturers, and
unmatched business intelligence on device commercialization to provide our customers with valuable insights and procurement
savings. With Brightstar, your enterprise sales transactions will rest on the knowledge that you’ll have access to the devices you need.
INVENTORY OWNERSHIP AND MANAGEMENT
We know it isn’t always easy to keep device availability up, while keeping operating costs down.
We’re here to help.
Brightstar uses state-of-the-art processes and programs to forecast demand, balance it with supply, and automatically replenish
inventory—reducing working capital requirements, improving operating expense efficiency, and enabling the sales efforts of our clients.
Because of our corporate scale and diversification, we’re even able to share the market, financial, and competitive risks associated
with inventory ownership—offering flexible solutions including consignment, vendor-managed inventory, and a patent-pending
Virtual Inventory Program that gives your customers practically unlimited access to the best devices.
VIRTUAL INVENTORY PROGRAM
The last thing you want to tell a customer is “No.”
We make it easy to say “Yes.”
Stocking inventory is a costly endeavor, and it can tie up funds that you need to have working in other areas of your business.
Brightstar’s Virtual Inventory Program gives you access to our supply of devices—reducing your inventory requirements, while
expanding your product portfolio.
Brightstar’s Marketplace web architecture is designed to integrate seamlessly with yours and your customers’—providing up-to-
date access to your customized catalog, inventory availability, and tools that allow your enterprise sales team to reserve devices
using Brightstar’s proprietary Serial-On-Demand fulfillment technology.
The moment an order is placed, our system assigns each device in Brightstar’s “virtual” inventory a unique serial number—
required to complete a postpaid activation with telephone number. Our state of the art Robotic Pick System then finds the
corresponding device in our warehouse, and prepares it for delivery based on your specifications.
FORWARD LOGISTICS AND FULFILLMENT
You have enterprise-sized clients, with individualized needs.
We never lose sight of the details.
At Brightstar, we realize that quality is just as — if not more — important as quantity. So we give every device the VIP treatment,
ensuring that every little detail is attended to and your customers are delighted.
• Program the device—loading specialized software and SIM
cards, configuring and activating it for the end user.
• Kit and stage the device—assembling the right accessories,
collateral, labels and user materials in the right packaging.
• Asset tracking—providing each device with an individual bar
code or similar identification device for asset management.
• Direct Ship Tracking ship—making it easy for you to monitor
its movement as it travels to your customer.
Over one-third of the 70 million devices that pass through Brightstar’s supply chain each year are shipped with some form
of customization. Millions of devices, tailor-made for your customers by trained resources using ISO compliant processes in
facilities specifically-designed for high-volume customization.

3. Learn more about how Brightstar can enable your Enterprise Mobility Solutions.
www.brightstarcorp.com
REVERSE LOGISTICS, TEST AND REPAIR,
TECHNOLOGY REFRESH
Even in the best of circumstances, devices sometimes come back.
We protect your investment and your relationship.
You’ve made an investment, in your customers and their devices. Brightstar makes it easy for your customers to repair, return,
trade-in, or upgrade their devices—ensuring that they always have the best experience with your brand.
• We offer a wide range of quality test and repair management processes—reducing the complexity and increasing the efficiency of returns,
defective products or parts management.
• We refresh device technology–properly disposing of legacy devices while maintaining data assurance and environmentally conscious processes.
• We collect, refurbish, and resell handsets—providing end-users with a seamless experience, while reducing churn and increasing profitability.
• We manage trade-in and buy-back devices as well—enabling you to up sell new devices and services to existing customers.
DEVICE INSURANCE AND EXTENDED WARRANTY
Enterprise customers want assurance, so they can manage their assets and their bottom line.
We have solutions.
Your customers want the comfort of knowing that if something goes wrong, they’ve got a back-up plan in place. Brightstar’s device
protection programs, offered in partnership with eSecuritel, are designed to replace lost, stolen, damaged, or malfunctioning
mobile devices quickly and with the same software as the original. Our call center will handle all the details—getting your
customer what they need to handle their enterprise operations without unnecessary downtime.
• WARRANTY AND EXTENDED WARRANTY
Immediately upon determining that a device is eligible for replacement by the OEM, our call center leaps into action, initiating a Rapid
Warranty Replacement. A device is pulled from Brightstar’s inventory, customized and shipped to the user straightaway—eliminating
the typical 2 week wait for a replacement direct from the OEM. A return pouch is included for the damaged device. Once received,
Brightstar takes on the heavy lifting of managing the logistics and working with the OEM, so your customers don’t have to.
• INSURANCE SOLUTIONS
Accidents happen. Brightstar and eSecuritel offer a range of insurance programs supported by an A-rated insurance underwriter—to
help your customers plan for the unexpected.
Preserve customer loyalty and improve satisfaction—with Brightstar.
GLOBAL REACH
Brightstarhas operations in 50 countries on six continents. 3,600 employees worldwide workto deliverproducts and services
to over 100 countries represented by more than 93,000 points-of-sale. Their dedicated efforts have fueled an exceptional
growth rate of 70% year-over-year, as well as reported revenues of $7.5 billion in 2011 and assets of $2.7 billion globally.
Our customers include over 200 wireless carriers, 100 OEMs and numerous retailers and enterprise channels that span the globe.
Our competitive strengths include:
• Global services provider for the wireless ecosystem
• Strong relationships with manufacturers, operators, retailers
and enterprise channels
• A clear understanding of the unique needs of enterprises
• Innovative technology-based service platform that scales to
enterprise requirements
• Strategically positioned to anticipate wireless ecosystem opportunities
• Innovative, fast-paced culture
• Management team with a successful track record and deep
wireless industry expertise

4. Learn more about how Brightstar can enable your Enterprise Mobility Solutions.
www.brightstarcorp.com
US CANADA
• Largest wireless
distributor and
Hispanic-owned
business in the US
• Deepest channel
reach including
access to dealers,
retailers, MVNOs
and 65,000 VARS
• Over 450,000 sq. ft.
of logistics facilities
• Delivering products
and services to over
56,000 points-of-sale
• $3 billion gross
revenue expected
in 2012
LATIN AMERICA
• Present in 20
countries territories
• Serving more than
125 operators and
33,000 customers in
38 countries
• 50 Sales, Distribution
and Assembly
facilities
• Over 735,000 sq. ft.
of logistics facilities
• $4.1 billion gross
revenue expected
in 2012
EUROPE
• 50/50 Joint Venture
with Tech Data
• Present in 15
countries with 11
logistics facilities
delivering products
to 32
• Over 165,000
customers comprised
of operators, retailers
and VARS
• Over 2 million sq. ft.
of logistics facilities
• $2.4 billion gross
revenue expected
in 2012
ASIA PACIFIC
• 8 years of regional
experience
• Present in 6
countries with 2012
expansion plans into
3 more
• Over 365,000 sq. ft.
of logistics facilities
• $2 billion gross
revenue expected
in 2012
MIDDLE EAST
AFRICA
• 5 years of regional
experience
• Present in 7
countries with 2012
expansion plans into
2 more
• Access to thousands
of points-of-sale,
covering all of sub-
Saharan Africa, and
22 sales territories
• Highly scalable
logistics facilities
• $700 million gross
revenue expected
in 2012
REGIONAL CAPABILITIES
Here, we will see a global map, with each of the countries that Brightstar has capabilities within highlighted—
showcasing the true global reach. Each region will have its own color, and a call out box next to each will showcase
top-line facts about Brightstar in the region.