MicksGarage.ie is an online retailer of car parts and accessories that was founded in 2004 and is based in Ireland and the UK. It currently has 10 employees and launched its UK site in 2005. The founders include Ciaran Crean, who handles IT and product strategy, Michael Crean in IT and web development, and Mark Leech in PR and marketing. The company generates about 95% of its sales online through its website, with the remaining 5% coming from mail order, phone, cash and marketplaces like eBay and Amazon. It focuses its marketing efforts on Google and public relations. The customer is served through various contact methods like phone, fax, email and online chat. The company's keys to