SlideShare a Scribd company logo
Michal Blažej
 @michalblazej

www.lbstudio.sk
Who is an
 account
manager ?
“Interný hajzel,
ktorý ľudí pushuje.”
     “An asshole, that
     hustles the team.”
RESOURCE
MANAGEMENT
  “An asshole, that
  hustles the team.”
RESOURCE
    MANAGEMENT
handles resources, production capacity,
   task assigment, project timeline
“Rieši kakanice s
klientom, kým sa
    rozmyslí.”
 “Resolves issues with client
 until he makes up his mind.”
CLIENT
COMMUNICATION
 “Resolves issues with client
 until he makes up his mind”
CLIENT
COMMUNICATION
   task definition, phone calls,
instant email replies, being pretty
FINANCE

price quote, keeping the budget
ACCOUNT
I   MANAGERS
DEADLINES NOT MET
DEADLINES NOT MET

CLIENT EXPECTATIONS
      NOT MET
DEADLINES NOT MET

CLIENT EXPECTATIONS
      NOT MET

DEMOTIVATED TEAM
Who is
responsible ?
DEADLINES NOT MET

  resource management
CLIENT EXPECTATIONS
       NOT MET

depts: the creatives & the craftsmen
DEMOTIVATED TEAM

team not in contact w/ the client
Is there
a solution ?
4 hrs
fly to SFO   meet ZURB    learn
designer   coder   analyst
✓ Photoshop       ✓ Photoshop       ✓ Photoshop
✓ HTML, CSS, JS   ✓ HTML, CSS, JS   ✓ HTML, CSS, JS
✓ HE, ER          ✓ HE, ER          ✓ HE, ER
WEEKLY PLAN
DAILY STAND UP
ONLINE TOOLS
project
So...
what ?
THE WINS
     clients get what they want
self-managed team is less hustled
    diverse tasks are more fun

              and
THE WINS
     clients get what they want
self-managed team is less hustled
      diverse tasks is more fun

                and
 you’ll craft GREAT PRODUCTS
How to
get there ?
THE TEAM
THE TEAM

is a problem
THE TEAM

...create it!
THE TEAM
            soft skills
       self-management
         well rounded

budget manager / bizdev / sales
Does it
 work ?
production - design - strategy - technology
AND OTHERS
    ZURB
   Metalab
   Clearleft
      ...
   Google
    Citrix
Easy
as pie.

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