The document discusses the integration of outsourcing into product management, emphasizing project manager responsibilities including planning, risk management, and team coordination. It highlights the benefits of outsourcing, such as gaining expertise and enhanced capabilities, while also addressing the challenges and faults that arise, including resource management and measuring success. The conclusions suggest that outsourcing should be strategically implemented to improve service delivery without burdening the organization with excessive costs.

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Kha PMDay 2020 Spring
Nick Shemshur

2. How It all began

3. How It all began

4. How It all began

5. How It all began

6. How It all began

7. Product company

8. Сompany of products

9. Сompany of products

10. Сompany of products

11. Сompany of products

12. Сompany of products

13. Project Manager Responsibilities
- Planning, scope and resourcing
- Coordinating activities, monitoring, facilitation
- Managing risks
- Documenting
- ...

14. Project Manager Responsibilities
- Planning, scope and resourcing
- Coordinating activities, monitoring, facilitation
- Managing risks
- Documenting
- ...
Creation "usual" PM magic for getting project done

15. Project Manager Responsibilities
- Planning, scope and resourcing
- Coordinating activities, monitoring, facilitation
- Managing risks
- Documenting
- ...
Creation "usual" PM magic for getting project done
Cost, Scope, Time

16. Project Manager Responsibilities

17. All in one?

18. Project Management Office

19. Outsourcing start

20. Born to be outsourced

21. The first wins
- Business becomes closer to development and gets
new capabilities
- Company gets new expertise based on outsource
experience and solutions
- Ability to manage participation level in product and
project activities
- Independent work, self management, agile resource
allocation

22. The first challenges
- Who we are in a company structure
- How to manage (to template) incoming requests tasks
project or activities
- How to measure our success
- How to create team load forecast
- How to keep a team when everyone works with own tasks
- How we can add more value to our company

23. The first faults
- Who we are in a company structure?
Operational level with available resources (insource)
- How to manage (to template) incoming requests tasks
project or activities
Template with ~10 questions to start
- How to measure our success
Team has ~40 KPIs
- How to create team load forecast
Planning
- How to keep a team when everyone works with own tasks
Syncups, 1-1s, Task sharings, Brainstorm, CoP, Retrospectives
- How we can add more value to our company???

24. Outsource becomes Outservice
Do we (as a team of 5+ BAs) know only Business Analysis?

25. Outsource becomes Outservice
Do we (as a team of 5+ BAs) know only Business Analysis?
We just listed and share our current competencies

26. Outsource becomes Outservice
Do we (as a team of 5+ BAs) know only Business Analysis?
We just listed and share our current competencies
And extend our list of services:
- Process Analysis
- Product Analysis
- Data Analysis
- Finance Analysis
- Business Analysis

27. Service transformation
“Great job...”

28. Service transformation
“Great job...”
… in a few weeks
“We want you,
only you,
here and now,
and only for our projects”

29. Service becomes Dedicated
“Great job...”
… in a few weeks
“We want you,
only you,
here and now,
and only for our projects”
...good service is always in high demand

30. Service becomes Dedicated
- Are you ready to manage resources with unknown (for
you) skills?
- Are you able to provide enough and smooth load for
the resource?
- Different type of tasks?
- Growing, Coaching, Mentoring…

31. Service becomes Dedicated
- Are you ready to manage resources with unknown (for
you) skills?
- Are you able to provide enough and smooth load for
the resource?
- Different type of tasks?
- Growing, Coaching, Mentoring…
… and maybe you should actually ask employees?

32. Product vs Outservice
- Focus on internal needs and
problems
- Able to implement, consult and
share “best practice” (even in
the one company)

33. Product vs Outservice
- Focus on internal needs and
problems
- Some activities need a weeks
to start
- Able to implement, consult and
share “best practice” (even in
the one company)
- Able to provide solutions “here
and now”

34. Product vs Outservice
- Focus on internal needs and
problems
- Some activities need a weeks
to start
- New needs are often covered
by increasing (constant) COSTs
- Able to implement, consult and
share “best practice” (even in
the one company)
- Able to provide solutions “here
and now”
- Can be (partially) allocated to
cover temporary needs

35. Product vs Outservice
- Focus on internal needs and
problems
- Some activities need a weeks
to start
- New needs are often covered
by increasing (constant) COSTs
- Often needs to create quite
detailed solution before go to
development
- Able to implement, consult and
share “best practice” (even in
the one company)
- Able to provide solutions “here
and now”
- Can be (partially) allocated to
cover temporary needs
- Ready (and able) to work with
“idea” or “problem”

36. Our processes
- Quick and agile allocation resources
- load planning
- quick reprioritization and real readiness for changes
- having backlog of low prio tasks (saving costs)
- Deep knowledge of our products
- regular knowledge and fails sharings
- internal resources growing
- Focus on Business Value and Pain Points
- Main KPI - NPS

37. Our conclusions
- Implement outsource approaches when product needs
service
- Creation service should be desired (investments), not
overloaded (costs)
- Product vs Outsource is not “black and white”
- Using outsource is able to save company money

38. Thanks!
Daniel Davis aka Mr. Wolf

39. Thanks!
Daniel Davis aka Mr. Wolf
The BEST Analysts team

40. Q & A
Kha PMDay 2020 Spring
Nick Shemshur