Michael Brisc1
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Michael Brisco has over 15 years of experience in technical roles including network engineering, cable and fiber optic installation, computer and electronics repair, and plumbing. He has worked for companies such as Century Link, AT&T, Arrow Value Recovery, Acme Taxi Services, Ohio Valley Cable Services, Roto-Rooter, Qwest Communications, and Time Warner Cable in roles involving network design, equipment installation, circuit testing, customer service, and technical repairs. He is seeking a new technical position to continue developing his skills.
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Michael Brisc1
- 1. Michael Brisco 569 Stewart Avenue Columbus Ohio 43206 614.973.2438 michaelbriscomb@yahoo.com Objective To obtaina Technical positionthatwill enrichmyskillsandworkfora companythat I can grow and developwith. Experience Century link Order entry processor 02.16 to Present Responsibilities include: Reading and interpreting order requests, contracts, charge applications, etc. Data entry, correction and maintenance Tracking service requests from end to end Directing incoming contacts, complaints, and inquiries Resolving exceptions in order processing to ensure correct billing Performing root cause analyses to determine why adjustments are being made to billing Informing customers of internal activity that may impact their services and negotiating releases for all activities Using various codes to determine assignments AT&T u-verse premise technician09.14 to 12.15 Responsibilitiesinclude:Modifyingexistingandorcreatingnew infrastructure thatbringshighqualityU- verse phone,internetandcable intothe residentialorbusinesspremise.Providingthe propersignal strengthandservice,forall customerequipmentstartingfromservice areainterface tothe equipment on premise.Performingvariousqualitycontrol andsynctestingin,assurance of excellentservice. Customereducationof U-verse equipmentandservices. ArrowValue Recovery02.11 to 09.14 Responsibilities’include:Deconstructingpersonal computersandcommercial servers,Systematizing batteries,motherboards,significantmetals,powersuppliesandotheritemsforsafe transportto specificrecyclingplantsdownstream.Sanitizing(wiping) clientharddrivesfromlaptops,personal computers,andservers. Repairand retest30 to 40 motherboardsa day usingin-house testequipment,and The X Tronic 4000 SeriesSolderingIronandThe Hakko 42D De solderingIroninpreparationforRe- deploymentorResale. Acme taxi services.01.09 to 12.10 DriverResponsibilities’include:Respondingtocustomerneedsfortransportationtoandfromspecified destinations. Ohio Valleycable services05.08 to 11.14.08 Cable box repairtechnician. Responsibilities’include:de solderingandsolderingmotherboards,replacingbatterieswithexpired dates,changingfaulttestedRFandtwo-waydiplex filters,testedcable boxesfordesiredperformance whenrepairsare completed. Rite Rug 05.07 to 05.08 Responsibilities'include:Measuringandcutting300 footrollsof carpet dailyforcommercial and residentialinstallations. Recyclingusedcarpetpaddinginto800 poundbales,andseparatelyrecyclingusedcarpet.
- 2. Amteko 06.06 to 05.07 Responsibilities’include:Grindingweldsandsmoothingedgesof commercial sinksandotherkitchen fixturestosmoothfinish. SelfEmployed01.04 to 06.06 DVD magazine Offeredamusical platformforlocal artistandadvertisingforlocal businessinamonthlydvdmagazine. Shootingmusicvideosandinterviewingforlocal artist. Time Warnercable. 06.03 to 01.04 Sub-contractorCable install technician Responsibilitiesinclude:Residentialandcommercial cable andinternetinstalls(includingdropsfromtap to buildingandwall fishe),disconnects,equipmentservice andrecovery. Roto-rooter,New York and Columbus08.02 to 06.03 Drain cleaningTechnician Responsibilitiesinclude:Clearingtree rootsandotherblockagesfrommainlines,toilets,sinksand bathtubswhile performingotherplumbingrepairsasneededi.e.fixingwaterlinedchangingfaucetsetc. Qwest Communication,NewYork 03.01 to 10.01 ProjectEngineerNewYorkandNewJerseysites Dutiesinclude:Creatingengineeringdesignpackagesforprioritynetworkprojectsalsoincludedvisio drawings,toshownetworkdesignandconnectivity Assignequipmentlocationandfacilitypositioningthrough-outthe equipment Provide sonnetringsforNewYorkandNew Jerseysites Requestandacceptedbidsforcontractor work. Orderedmaterialsandhiredcontractorsforinstallationandtestingequipment Directedall installationsandtestingworkfrombeginninguntil completion Equipmentinstallsinclude:ONI,CIENNA,andCISCO.NORTELDSXbaysand FDP (FiberOpticDistribution panels) Qwest CommunicationNewYork 05.99 to 03.01 Network Technician Dutiesinclude:Loopbacktestingof circuitlevelsdsothruds-3,oc- 3 thruoc-192, and M.O.R. BaysInstall testand turn-updso-3,oc-3-193 tributariestorouters,transmissionsystemsATM,sframe relaysand Dacs Responsible forDMS250 Switch5500 dacs NORTEL OC48, 192 cerentoc-48, fujitsuoc-48and cisco 7500, 12000,gx 550atm switchand lucent/acendoperations Testequipmentincludesdigital lightwave,tberd310 and 224. Exceedandreflectionssoftware. Performregularpreventive maintenance proceduresfor3Qwestsites. Training Marconi Telecommunicationselectronictraining,AtlantaGa. Nortel 0c-48 and 192 fiberopticterminal training,RaleighNC Thank you for your time.