Outbound Cable Telesales Nobody Does  It Better  Than Phone Net! www.phonenetinc.com San Diego, CA 07/30/09
Phone Net’s Mission Our mission is to provide the highest quality service to our customers and exceed their expectations in personnel, training and management. We take pride in the solutions we present to all of our customers nationwide. 07/30/09
Experience Phone Net Inc. was founded in 1998 and has provided companies with outbound, inbound and customer service call solutions. These organizations selected Phone Net as a partner in building total customer relationship management programs that strengthen their market share and increase their profitability in highly competitive fields. 07/30/09
  CLIENTS TIME WARNER CABLE: TIME WARNER CABLE – NEW MOVERS: LOS ANGELES, CA* SAN DIEGO, CA SAN DIEGO, CA SAN ANTONIO, TX SAN ANTONIO, TX AUSTIN/WACO, TX SOUTHWEST, TX DALLAS, TX AUSTIN, TX SOUTHWEST, TX DALLAS, TX   LOS ANGELES, CA* MIDWEST REGION COLUMBIA, SC COX COMMUNICATIONS:   RALEIGH, NC HAMPTON ROADS, VA WILMINGTON, NC BATON ROUGE, LA GREENSBORO, NC SAN DIEGO, CA CHARLOTTE, NC SOUTHWEST, OH SUDDENLINK:  MID SOUTH TEXAS REGION TEXAS OKLAHOMA REGION * ALL 3 LOCATIONS 07/30/09
Premium Partners Phone Net  works with the following Premium Partners through our relationship with Time Warner Cable. HBO Cinemax Starz! Encore Showtime 07/30/09
Here’s what our clients are telling us... “ We can always count on Phone Net to get the results we need!  When we need results, accuracy, and enthusiasm with a list, we call Phone Net!” Time Warner Cable, Midwest Region “ Great performance; we are sending more markets and leads your way.” Customer Connections “ Your team makes doing business with Phone Net very easy through both great customer service and ever-improving results.” Time Warner Cable, Texas Region “ Top notch company providing great results.” Time Warner Cable, Texas Region “ Between Phone Net and the other vendors there is NO COMPARISON; they are hands down the best.”   Time Warner Cable, Midwest Region   07/30/09
Specialized Industry Focus   Digital Phone Service Bundled Services High Speed Internet / Data Non-subscribers New Movers Analog & Digital Cable Upgrades All Tiered Customers Consumer Products Price Lock Guarantees 07/30/09
Services Outbound    Customer Acquisition  Multilingual Campaigns Lead List Profiling  Customer Activation Lead Generation  Customer Retention  Compliance with All National  DNC Laws  ____________________________________________ Inbound Customer Acquisition    Data Collection  Up Selling and Cross Selling  Dedicated Staff Customer Analysis     07/30/09
Specialized Client Services Customer Specific Reporting:  Phone Net offers real-time reporting and format according to client specifications. Verification Of Orders:  Phone Net utilizes in-house digital recording verification processes for increased quality assurance. Computerized Order Processing:  Phone Net’s systems allow us to provide automated order processing for increased efficiency, accurate reporting, and response files. 07/30/09
Our Facility 20,000 Sq. Ft. of space 286 seats of predictive dialing Up to 400 TSR’s on the phone Upscale location and environment 07/30/09
Operations Sophisticated Technology:  Phone Net has a state of the art predictive dialer with ACD technology for both outbound dialing and inbound calls. Information Technology Support:  Phone Net provides in-house service and support for internal systems, assuring quick resolution of technical issues. Remote Monitoring:  Clients are able to remotely monitor our call center to verify quality control. Cost-effective Service:  Phone Net’s competitive pricing schedule can be customized according to the levels and types of service provided. We offer a standard hourly rate, pay-per-item, or a hybrid compensation schedule. 07/30/09
Web Based Order Entry Solutions Corporate Connectivity to Billing Systems  Utilizing ICOMS and CSG Applications Validating Customer Information Through OMSE End to End Order Tracking to Ensure Installations Phone Net’s dedicated Order Entry staff has extensive backgrounds and experience in processing orders. This experience ensures the proper handling of each individual order as it is entered into our client’s billing system.  07/30/09
Key Personnel William J. Nassir – Founder and CEO of Phone Net, Inc. Bill has both a BS degree and an MBA degree in Business from USC. He has served on the Board of Directors of the BBB for 12 years. Bill believes that call center solutions begin with knowledge, commitment, and a relationship built with trust.   “  We are more than industry leaders. We are more   than call center specialists. Our business expertise ensures   we become partners in the success of your business.” Jim Rochford - Vice President of Operations.  Jim attended the University of Lincoln where he studied Business Administration. Jim has been with Phone Net for 15 years and manages the IT and order entry departments. Jim has extensive experience with database and network management. Mike Taylor -  Vice President-Quality.  Mike has been with Phone Net for 7 years.  He oversees our Quality Assurance team and handles all of our regulatory and compliance requirements.  A primary focus area of our firm is to provide our clients the highest quality sales and verification activity at all times.  Mike Taylor with his dedicated team ensures that our work exceeds industry standards.  07/30/09
Key Personnel Bill Kyle - VP of Marketing.  Bill has been with Phone Net, Inc. for three years and has a strong background in strategic planning, marketing and business development. Prior business experience includes direct mail and fulfillment, in addition to inbound and outbound call center work. Industries have included travel/hospitality, financial services, healthcare, telecomm, cable – all Fortune 500 type companies. Bill has both a BA and an MBA from Rutgers University. Wendy Lance - General Manager.  Wendy has been in the business since 2001. She has managed inbound as well as outbound opportunities for several Fortune 500 companies ranging from 12 to 260 seats. Wendy excels in building strong cohesive teams who work together to meet and exceed the expectations of clients as well as their customers. Ellen Bolden – Controller.  Ellen oversees all accounting functions.  She is a graduate of San Diego State University, has a current CPA license and has been with Phone Net for 11 years.  Ellen has over 15 years of public accounting experience and 10 years of telemarketing experience. 07/30/09
For more information on Phone Net and how we can help you increase your customer base and annual revenue, please contact: Bill Kyle Marketing Phone Net Inc. 8902 Activity Road  San Diego, CA 92126 800-675-0777 Ext. 1400 800-566-6037 direct line 07/30/09

Phone Net Inc 06 25 09

  • 1.
    Outbound Cable TelesalesNobody Does It Better Than Phone Net! www.phonenetinc.com San Diego, CA 07/30/09
  • 2.
    Phone Net’s MissionOur mission is to provide the highest quality service to our customers and exceed their expectations in personnel, training and management. We take pride in the solutions we present to all of our customers nationwide. 07/30/09
  • 3.
    Experience Phone NetInc. was founded in 1998 and has provided companies with outbound, inbound and customer service call solutions. These organizations selected Phone Net as a partner in building total customer relationship management programs that strengthen their market share and increase their profitability in highly competitive fields. 07/30/09
  • 4.
    CLIENTSTIME WARNER CABLE: TIME WARNER CABLE – NEW MOVERS: LOS ANGELES, CA* SAN DIEGO, CA SAN DIEGO, CA SAN ANTONIO, TX SAN ANTONIO, TX AUSTIN/WACO, TX SOUTHWEST, TX DALLAS, TX AUSTIN, TX SOUTHWEST, TX DALLAS, TX LOS ANGELES, CA* MIDWEST REGION COLUMBIA, SC COX COMMUNICATIONS: RALEIGH, NC HAMPTON ROADS, VA WILMINGTON, NC BATON ROUGE, LA GREENSBORO, NC SAN DIEGO, CA CHARLOTTE, NC SOUTHWEST, OH SUDDENLINK: MID SOUTH TEXAS REGION TEXAS OKLAHOMA REGION * ALL 3 LOCATIONS 07/30/09
  • 5.
    Premium Partners PhoneNet works with the following Premium Partners through our relationship with Time Warner Cable. HBO Cinemax Starz! Encore Showtime 07/30/09
  • 6.
    Here’s what ourclients are telling us... “ We can always count on Phone Net to get the results we need! When we need results, accuracy, and enthusiasm with a list, we call Phone Net!” Time Warner Cable, Midwest Region “ Great performance; we are sending more markets and leads your way.” Customer Connections “ Your team makes doing business with Phone Net very easy through both great customer service and ever-improving results.” Time Warner Cable, Texas Region “ Top notch company providing great results.” Time Warner Cable, Texas Region “ Between Phone Net and the other vendors there is NO COMPARISON; they are hands down the best.” Time Warner Cable, Midwest Region 07/30/09
  • 7.
    Specialized Industry Focus Digital Phone Service Bundled Services High Speed Internet / Data Non-subscribers New Movers Analog & Digital Cable Upgrades All Tiered Customers Consumer Products Price Lock Guarantees 07/30/09
  • 8.
    Services Outbound Customer Acquisition Multilingual Campaigns Lead List Profiling Customer Activation Lead Generation Customer Retention Compliance with All National DNC Laws ____________________________________________ Inbound Customer Acquisition Data Collection Up Selling and Cross Selling Dedicated Staff Customer Analysis 07/30/09
  • 9.
    Specialized Client ServicesCustomer Specific Reporting: Phone Net offers real-time reporting and format according to client specifications. Verification Of Orders: Phone Net utilizes in-house digital recording verification processes for increased quality assurance. Computerized Order Processing: Phone Net’s systems allow us to provide automated order processing for increased efficiency, accurate reporting, and response files. 07/30/09
  • 10.
    Our Facility 20,000Sq. Ft. of space 286 seats of predictive dialing Up to 400 TSR’s on the phone Upscale location and environment 07/30/09
  • 11.
    Operations Sophisticated Technology: Phone Net has a state of the art predictive dialer with ACD technology for both outbound dialing and inbound calls. Information Technology Support: Phone Net provides in-house service and support for internal systems, assuring quick resolution of technical issues. Remote Monitoring: Clients are able to remotely monitor our call center to verify quality control. Cost-effective Service: Phone Net’s competitive pricing schedule can be customized according to the levels and types of service provided. We offer a standard hourly rate, pay-per-item, or a hybrid compensation schedule. 07/30/09
  • 12.
    Web Based OrderEntry Solutions Corporate Connectivity to Billing Systems Utilizing ICOMS and CSG Applications Validating Customer Information Through OMSE End to End Order Tracking to Ensure Installations Phone Net’s dedicated Order Entry staff has extensive backgrounds and experience in processing orders. This experience ensures the proper handling of each individual order as it is entered into our client’s billing system. 07/30/09
  • 13.
    Key Personnel WilliamJ. Nassir – Founder and CEO of Phone Net, Inc. Bill has both a BS degree and an MBA degree in Business from USC. He has served on the Board of Directors of the BBB for 12 years. Bill believes that call center solutions begin with knowledge, commitment, and a relationship built with trust. “ We are more than industry leaders. We are more than call center specialists. Our business expertise ensures we become partners in the success of your business.” Jim Rochford - Vice President of Operations. Jim attended the University of Lincoln where he studied Business Administration. Jim has been with Phone Net for 15 years and manages the IT and order entry departments. Jim has extensive experience with database and network management. Mike Taylor - Vice President-Quality. Mike has been with Phone Net for 7 years. He oversees our Quality Assurance team and handles all of our regulatory and compliance requirements. A primary focus area of our firm is to provide our clients the highest quality sales and verification activity at all times. Mike Taylor with his dedicated team ensures that our work exceeds industry standards. 07/30/09
  • 14.
    Key Personnel BillKyle - VP of Marketing. Bill has been with Phone Net, Inc. for three years and has a strong background in strategic planning, marketing and business development. Prior business experience includes direct mail and fulfillment, in addition to inbound and outbound call center work. Industries have included travel/hospitality, financial services, healthcare, telecomm, cable – all Fortune 500 type companies. Bill has both a BA and an MBA from Rutgers University. Wendy Lance - General Manager. Wendy has been in the business since 2001. She has managed inbound as well as outbound opportunities for several Fortune 500 companies ranging from 12 to 260 seats. Wendy excels in building strong cohesive teams who work together to meet and exceed the expectations of clients as well as their customers. Ellen Bolden – Controller. Ellen oversees all accounting functions. She is a graduate of San Diego State University, has a current CPA license and has been with Phone Net for 11 years. Ellen has over 15 years of public accounting experience and 10 years of telemarketing experience. 07/30/09
  • 15.
    For more informationon Phone Net and how we can help you increase your customer base and annual revenue, please contact: Bill Kyle Marketing Phone Net Inc. 8902 Activity Road San Diego, CA 92126 800-675-0777 Ext. 1400 800-566-6037 direct line 07/30/09