Michael Allanby is a highly experienced senior hospitality manager with over 25 years of experience managing complex beverage operations. He has particular expertise in stock selection, staffing, fit out, and ongoing management. Most recently, he was the Director of Beverage Operations at Crown Melbourne from 2009 to 2015, where he oversaw 14 managers and staff. He has a proven track record of consistently achieving revenue and profit targets through strategic planning and financial management.

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Michael Allanby
3 Lilac Street
Bentleigh East Vic 3165
Mobile: 0403 207 555
Email: mallanby4@bigpond.com
LinkedIn: xxx
PROFESSIONAL PROFILE
A highly experienced senior hospitality manager with particular expertise in stock selection, fit out,
staffing and the ongoing management of complex beverage operations.
Commercially savvy, energetic and resilient with a genuine passion for customer service, excellent
knowledge of the liquor industry and its compliance requirements and an effective leadership style
that relies heavily on coaching and mentoring.
KEY SKILLS
Liquor Industry Knowledge
 Deep knowledge and experience of all aspects of successfull managing, high volume, complex
Food & Beverage venues
Compliance & OHS
 Compliance regarding Liquor industry & OHS and Food Safety along with the Enterprise
Agreement for all rostering requirments
 Crown’s nominee for 9 Liquor Licences Sep 1999- Sep 2014
Project Management
 Demonstrated capaicity to meet deadlines and budgets for complex projects involing diverse
stakeholders and complex environments
Leadership
 Proven leadership ability including development and change management that leverages the
experience and skills of employees at all levels of the organisation
 Experienced in direct and indirect leadership of employees building highly engaged, and
performance – focused teams, mentoring and coaching to create and deliver market winning
propositions and solutions in dynamic and competitive environments.
Commercial Acumen
 Strength in strategic planning and implementation combinded with a deep understanding of the
fundamental drivers of a business
 Consistent achievement of revenue and profit targets, strong financial management capability.
CAREER HIGHLIGHTS
Crown Melbourne May 1994-2015
Director of Bar Operations Sep 2009- May 2015
Food & Beverage Manager Sep 2002- September 2009
Food & Beverage Operations Manager March 2007- Sep 2009
Bar Manager June 1997-March 2007
Bar Supervisor May 1994- June 1997
Adelaide Casino (STH Aust) Bar attendent May 1991- Feb 1994
Mowbray Race Track (TAS) Bar Manager Nov 1989- May 1991
Gunners Arms Tavern (TAS) Assistant Bar Manager June 1988- Nov 1989

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EMPLOYMENT HISTORY
September 2000 – April 2015
CROWN MELBOURNE LTD
September 2009 – April 2015
Director of Beverage Operations
Key Responsibilities
 Coordinating resources (including the Hiring and Development of 14 RSA Officers along with
Food & Beverage Managers and Line staff)
 Developing annual business and marketing plans
 Budgeting, controlling capital and operational expenditure
 Management of staff and operational quality control
 Nominee for Crown Liquor Licenses, Crown Melbourne Ltd
 Liaising with external suppliers and community stakeholders regarding Crown operations to
achieve best results with marketing spend
 Responsible for Marketing fund of ½ Million of supplier funds per year
 Achieving EBDAIT FY10, FY 11.
Key Achievements
 Crystal Club Award (outstanding Manager of the Year Crown Melbourne) 2000
 Development Mangers who have also won the Crystal Club awards in 2008, 2009 and 2010
 Recommendation from Liquor Licensing Victoria
 Chairman of Crown OH&S Committee
 Opening of multiple successful new venues within Crown complex
 Double digit growth in the past 5 years.
September 2002 – September 2009
Food & Beverage Manager
Key Responsibilities
 Advising and mentoring EA employees and Bar Management
 Implementing training regimes and developing succession planning
 Implementing Crown policies and procedures (specifically total quality Management)
 Implementing and monitoring marketing strategy inclusive of financial and social impact within the
Casino environment
 Manage business units to ensure maximum guest satisfaction, excellent product consistency and
high employee productivity consistent with the departments’ standards and expectations.
Key Achievements
 Chairman of Food & Beverage OHS committee
 Successfully opened multiple successful new outlets across the Crown Melbourne.
September 2007 – September 2002
Food & Beverage Operations Manager
Key Responsibilities
 Supervision of floor staff, including Managers, Supervisors and EA staff
 Liaising and dealing with customer concerns and / or enquiries
 Developing staff to ensure consistent quality service across the venue
 Liaising with suppliers and cross-venue departments
 Monitoring compliance across all venues.
Key Achievements
 Achieving legal compliance across all of Food and Beverage, Crown Melbourne Ltd
 Successfully implementing new benchmark practices in customer service across all venues.

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Prior Employment History
June 1997- March 2007
Crown Melbourne (Vic)
Bar Manager
May 1994 – June 1997
Crown Melbourne (Vic)
Bar Supervisor – Part of pre -opening team
May 1991-Feb 1994
Adelaide Casino (Sth Aust)
Bar attendent
Nov 1989- May 1991
Mowbary Race Track and Functions (Tasmania)
Bar Manager
June 1988- November 1989
Gunners Arms Tavern (Tasmania)
Assistant Bar Manager
EDUCATION
Associate Diplomia in Business – Tasmania State Institute of Technology (TSIT) 1987-1988
QUALIFICATIONS
Non-Accredited Training
 Liquor Licensing Victoria
 Victorian Crowd Controllers License
 Assertive Techniques, AIM
 Negotiation & Crisis Intervention
 Management Development Program, RMIT University
 Frontline Management
 OHS & First Aid
 HACCP
INTERESTS
Sports, Food & Beverage aspects, Travelling and Family
REFEREES
Available on request