This curriculum vitae is for Francois Thomas Rhode. It summarizes his educational and professional experience. He attended Strandfontein High School and the University of the Western Cape, studying for a BSc but had to leave due to lack of funding. His work experience includes various roles at Vodacom SA and Medscheme over 18 years, starting as a call center agent and progressing to senior technical officer. His roles involved customer service, administration, technical support, and management duties. He possesses skills in technology, communications, problem solving and management.

1. CURRICULUM VITAE
FRANCOIS THOMAS RHODE
September 2016
CURRICULUM VITAE

2. Personal Details
FirstNames : FrancoisThomas
Surname : Rhode
Identitynumber : 701222 5043 080
Nationality : SouthAfrican
Ethnicgroup : Coloured
Linguisticabilities : English1st
Afrikaans1st
Gender : Male
Marital Status : Married
Health : Excellent
DriversLicense : Code 08
Biographical details
Home Address : 20 Berol Street
Mabille Park
KuilsRiver
7580
Contact number : 082 9907975
Email : rhodefrancois@gmail.com

3. Educational History
School Attended : StrandfonteinHigh(1988)
HighestGrade past : Matric/Grade12
Subjects : English
Afrikaans
Mathematics
Biology
Physical Science
History
UniversityAttended : UWC (1989 - 1st
Semester) EnrolledBSc- *Incomplete
Subjects : Mathematics101
Botany101
Zoology101
Chemistry101
*Reasonfor incomplete - No Bursaryavailable (couldnotpayforfurtherstudies)
WorkingExperience

4. Company : Vodacom SA LTD
Duration : September1997 – February2016
Positionsheld : Call Centre Agent- 2 years
Call Centre Team Leader– 2 year
Call Centre Supervisor–3 years
NetworkManagementTechnical Assistant– 1 year
NetworkManagementTechnical Officer– 3 years
NetworkManagementSeniorTechnical Officer- 6 years
Company : Medscheme (PTY) LTD
Duration : August1989 – August1997
Positionsheld : Banking Clerk – 2 years
Recons Clerk– 4 years
AdminClerk – 2 years
References : Line Manager – RubenGouws – 0829984443
Line Manager– DenverSolomons - 0829900732
Supervisor–FergusonLouw - 0829923340
Previous Employment
Vodacom SA

5. TechnoCentre:Bellville,Cape Town
PositionHeld : Network ManagementSeniorTechnical Officer
Main Job Functions
 Monitoringof GSM, 3G, LTE: VAS/IN;Datanetworks,Systemshardware and Computer
applications, accordingtoPolicyandProcedures.
 Testingall Vodacomservices atstipulatedtimes.
 Monitoringapproved Networkchanges:Internal &External.
 IncidentManagementuntil faultisresolved.
 Localize faults,TrainingVendors, SupportOperations, SupportParameterchanges.
 Provide servicesconfigurations andprovide detailedlayoutdescriptionsof services.
 Identifyrequirementforall service enhancementsoruserrequirement.
 Conducta requirementanalysistoidentifyscope of researchtobe conductedandappropriate
source of information.
 Provide technical contentinputtoadhocand routine reportsuponrequestfrommanagement
and or networkrelatedissues.
My Knowledge toperformthese duties:
 GSM, 3G, LTE networklayoutandarchitecture.
 GSM, 3G, LTE productsand services
 IncidentManagement (HPService DeskClient,Remedi Application).
 IP networks.
 Service configurations.
 IP Routing
 TCP/IPImplementation
 Ethernet& Switching
 Data transmission.
 SQL.
 Reporting
 CRM (ClientRelationManagement)
 WASPServices
 Electronics.
 Telecommunications.
 Productplanning.
 Computerandhardware applications.
 FaultManagementSystems.
 PoliciesandProcedures.
My Skillstoperformthese duties:
 Computerliteracy.
 Technical dexterity.
 Analytical thinking.
 ProblemSolving.

6.  Good communication.
 Professionalwriting.
 Technical writing.
 Interpersonal.
My Attitude toperformthese duties:
 Detailedfocussed
 Tolerance
 Patience
 Alwayspositive
 Self Driven
 Assertive
 Alwaysmeetdeadlines
 Teamwork
PreviousEmployment
Vodacom SA
Positionheld: Call Centre Team Leader/Supervisor

7. Main Job Function
 Supervisionandmanagementof team
 Performance management andCall monitoring.
 Adherence of KPA's.
 Employee personaldevelopmentandcoaching.
 Statistical analysisandplanning.
 Attendance Management.
 Conductingperformance enhancementprogramanddisciplinaryenquiries.
 Manage Rewardand recognitionprogram.
 ResearchandimplementCall Centrebestpractice.
 Initiationof enhancementprojects.
 Forecasting
My Knowledge toperformthese duties:
 ManagementDevelopmentProgram/Centre
 Performance coaching&interviewing
 GSM productsand services
 Telecommunications.
 MS Office Suite
 PoliciesandProcedures.
My Skillstoperformthese duties:
 Call Centre Management.
 Computerliteracy.
 Problemidentificationandsolving.
 Good communication.
 Proficientin Professional writing.
 Proficientin Technical protocol.
 Managing interandintrapersonal relationships.
My Attitude toperformthese duties:
 Detailedfocussed
 Tolerant
 Patience
 Alwayspositive
 Self Driven
 Assertive
 Goal Orientated
 Work well aspart of a Team
 Able toworkas an individual
 Self- Motivated

8. Previous Employment
Vodacom SA
Positionheld: Call Centre Agent

9. Main Job Function
 Customerrelationshipmanagement.
 Identifyandsolve telephonicqueriesrelatingtoVodacomproduct offering.
 Collectionandpaymentarrangementof outstanding/arrearsaccount payments.
 Log/escalate unresolvedqueries.
My Knowledge toperformthese duties:
 GSM productsand services.
 Telecommunications.
 Computerapplications andTool sets.
 Standardoperatingprocedures.
My Skillstoperformthese duties:
 Computerliteracy.
 Problemidentificationandsolving.
 Good communication.
 Customerexpectationmanagement.
My Attitude toperformthese duties:
 Self Driven
 Assertive
 Teamwork
 Goal orientated
PreviousEmployment
Medscheme (PTY) LTD
Cape Town

10. Positionheld: AdministrationClerk
Main Job Function
 Provide productsetinformationtoprospective newmembers.
 Resolvedtelephonicquerieswith existingandprospective Clients/Companies.
 ConductedSite VisitstoClients andCorporatestoaddressproblemswith Medical schemes.
 ReceiptandResolution of all inboundcorrespondence.
 Capturingof memberapplications.
 Processingandregisteringof new dependants.
 Filingof memberrecords toScheme Database.
Positionheld: Reconciliations Clerk
Main Job Function
 Matching of schedulesreceived fromClient.
 Reconciliationof Ledger.
 NotifyClientof discrepanciesrelatingtocompany/scheme records.
 Resolvingtelephonicqueries.
Positionheld: Banking Clerk
Main Job Function
 Responsible forthe receiptof all payments.
 Allocationof paymentstodifferentschemesandaccounts.
 Scrutinizingof chequesreceivedfromcompaniesandmembercontributions.
 Draftingof monthly reports.
 Loadingof paymentsonto relevantdatabase.
 Reconciliationof Ledger.
 Replenishmentof office supplies.
 Filingof statements.