Russell Hawes is a graduate with a BSc honours degree in Information Technology. He has work experience in customer support roles at PC World and as a teacher's assistant. His education and experience have provided him with strong IT, communication, problem solving, and customer service skills. He is seeking new opportunities to utilize his qualifications and abilities.

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Russell Hawes
20 Shobnall Close, Burton-On-Trent, DE14 2HU
Email: russellhawes@me.com
Mobile Number: 07402753447
PROFILE
I am a graduate who has achieved Bsc honours 2:1 in Information Technology. Working within a
customer support role I have developed good communication and customer service skills. My
education has given me a good working knowledge of hardware, software and networking issues. I
can communicate with people of all levels and provide support and guidance in an easy to
understand way. I have a flexible approach to and willingness to assist in any duty required. I am
analytical and pay good attention to detail.
KEY SKILLS
IT skills –
 Thorough knowledge of operating systems, networking, hardware and software.
 Aware of health and safety issues surrounding the safe use of IT.
 Able to fix, set up, service and test equipment.
 Understand design, deployment and management of IT products and services.
Communication -
 Demonstrated whilst working as an ICT Teaching Assistant. Ability to explain problems and
solutions clearly to non-technical users whilst being patient and methodical.
 Volunteering to work at meet and greet ‘Moving in Weekends’ with University students,
showing them into their rooms at the Halls of Residence.
 Visited local Derbyshire Schools to speak to pupils about the access to Higher Education as
part of my ambassadorship with Derby University.
Problem solving -
 Solved a range of technical problems as IT assistant at Abbot Beyne school and PC world.
 As a Teaching Assistant, I identified and assisted the students who had difficulty with the
required computer tasks and helped them to accomplish the learning outcomes.
Customer Service -
 Responded to a range of customer queries as a technical assistant at PC World.
Social and Interactive -
 Worked as an Icebreaker Event assistant for the Student Union by circulating amongst the
students and making them feel at ease, and answering any questions they had.
 Managed a team of 2 Student Ambassadors and 3 mini-bus drivers at Derby Train Station
for the University Marketing Department to collect potential students on open days.
Team work –
 The Innovation and Knowledge Transfer module developed working independently and
within a team, organising meetings, discussing and justifying individual and team ideas, and
how to improve the utilised processes. This module required a reflective assignment which
meant analysing myself, the team and all the processes and decisions made. This resulted
in a first class grade overall for the module.
Leadership –
 Team leader of a group of fifteen AS level students for a project day at Ecclesbourne School.
The team had to accomplish certain tasks to gain the resources to ultimately make a tent out
of paper within certain time parameters.
Time Management Skills –
 Demonstrated working on University open days where I had to ensure my tour of the site
coincided with other activities the potential students and their families wanted to attend.

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 Achieved a daily balance of part time work and meeting university deadlines and working
under pressure.
Organisational Skills -
 University open day when traffic delays meant long waiting times for students to get from the
train station to University. I organised larger coaches to be sent down to collect more
students in one operation.
KEY ACHIEVEMENTS
Completed ‘Coaching for Success’ Course which developed many key skills including team tasks,
communication and confidence building.
WORK EXPERIENCE
PC World Oct 2013 to Jan 2014
Technical assistant
Abbot Beyne School, Burton- Upon-Trent Oct 2011 to Dec 2011
Teacher Assistant
University of Derby Oct 2010 to Jun 2016
Student Ambassador and Education Liaison Mentor
VOLUNTEER EXPERIENCE
Marie Curie Cancer Care Charity Shop Summer 2014
Retail Assistant
EDUCATION & QUALIFICATIONS
University of Derby Sept 2010 to Jun 2016
BSc (Hons) Information Technology 2:1
Modules including; Personal and Professional Development, Database Systems, Information
Systems Management, Enterprise Management, Innovation and Knowledge Transfer, Digital and
Social Media
Burton College Sept 2008 to Jul 2010
BTEC National Diploma Information Technology - Merit
(Equivalent to 3 A’ levels at Grade B)
Abbot Beyne High School Sept 2003 to Jul 2008
11 GCSEs including Maths, English and Double Science
INTERESTS
I am passionate about computing issues both within and outside of my studies. I greatly enjoy
reading computing articles concerning up-to-date news and emerging technology trends in the
business world. I also enjoy jogging because it allows me to be in the fresh air, keeps my fitness
levels up, which in turn helps me to relax.
REFERENCES ARE AVAILABLE ON REQUEST