1) Md. Rakib Hossain is seeking a challenging position that allows for career growth, development of communication skills, and educational experience. 2) He has over 5 years of experience in telecommunications, IT support, and customer service roles for companies like Bangla Phone, Helix IT, and Bangla China Telecom. 3) His educational background includes a Bachelor's degree in Electronics and Telecommunication Engineering and a Diploma in Engineering in Telecommunication.

1. RESUME
Of
MD. RAKIB HOSSAIN
Mailing Address:
Md. Rakib Hossain
Hosneyara Begum, House # 208,
Wasa Road, West Shewrapara,
Mirpur, Dhaka-1216.
Cell: 01674-671216/01726-512337
E-mail: rakib.nel@gmail.com
Career Objective:
A challenging position providing career enhancement, sportsmanship sprits, communication skill
development and educational experience. Desires to work meaningfully through consistency,
discipline and hard work. To join in a responsible position in a well reputed national or
multinational organization requiring skills like creative thinking.
Experience:
1. Bangla Phone Limited &
Commlink Infotech Limited (A Sister Concern of Bangla Phone Limited)
Post : Executive Engineer- (NOC & Smart Device Management)
Duration : November, 2015 – At Present
Address : 23/A, Gulshan-1, Dhaka.
Responsibility :
 Handle Trouble Ticketing [TT] System, Trouble Ticket [TT] analysis and reporting, Field
Team mobilize and Link down troubleshoot for Metro & County Network, Take care
Regional activities in absence of Regional In-charge
 Manage all ABE Tree Smart Tab, Check Product Quality, Check all Bio Matric SIM
registration Apps, Prepare Bio Matric Smart device, Maintain Report etc.
 Trainer at Robi & Airtel NID Service Support, Maintain Robi & Airtel NID
Service Support Call Center, Face to Face Customer support and Over phone
Support. Troubleshoot various Robi & Airtel Bio metric device problems,
Maintain call center related report, Bio Matric Device Management and
Working with Bio Matric related all Android Apps (Robi & Airtel Apps).
2. Helix IT Limited
Post : Executive- IT Online
Duration : March, 2014 – October, 2015
Address : West Kazipara, Mirpur, Dhaka.
Responsibility : CC Camera Monitor, Support & Maintenance,
Product entry in e-Bay, Amazon etc, Web Data Entry, Social Media Manage,
Social Media Marketing, Data Research, Data Management &
Customer Support.
3. Bangla China Telecom (Sfone).
Post : Executive Engineer
Duration : April, 2012 - January, 2014
Address : Nasir Trade Center (6th
Floor,
89 Bir Uttam CR Datta Road,
Dhaka-1205.
Responsibility: Customer Care Maintenance & Support, PCB Board Repair, International
Mobile Phone Servicing Code Level- 0,1,2,3 Complete, Software
Installation in Mobile Phone, Mobile Phone Trouble Shutting and Solve
Problem, Mobile Phone Quality Control, Recharge & Development etc.

2. Training/Course Accomplished:
1. Course Name : Cisco Certified Network Associate (CCNA)
Course : IP Data Networks, LAN Switching, IP
Addressing (IPV4 AND IPV6), IP Routing,
IP Services, Network Device Security,
Troubleshooting, WAN Technologies. Etc.
Institute Name : New Horizons Worldwide
Duration : 120 days
2. Course Name : Search Engine Optimization (SEO)
Course : SEO Basic, Keyword/ Market Research, on page
Optimization, Content Optimization, Off Page Optimization,
Completion Analysis & Tool Add- On's & Extension's
(Google webmasters Tool & Google Analytics), Monetization
& Career Opportunities.
Institute Name : BASIS Institute of Technology & Management (BITM)
Duration : 30 days.
3. Course Name : Certificate in Computer Application.
Course : Microsoft Office, Networking & Data Entry Operating
System.
Institute Name : Institute of ICT.
Duration : 90 days.
Educational Qualification:
Bachelor of Science in Electronics and Telecommunication Engineering:
Institute : The People’s University of Bangladesh
Subject : Electronics and Telecommunication Engineering (E.T.E).
Result : CGPA- 3.00 out of 4.00
Passing Year : 2016
Diploma-in-Engineering:
Board : Bangladesh Technical Education Board, Dhaka.
Institution : Barisal Ideal Polytechnic Institute.
Technology : Telecommunication
Session : 2007-2008
Passing Year : 2011
G.P.A. : 3.19 out of 4.00
Secondary School Certificate (S.S.C)
Board : Barisal
Institution : Bauphal High School, Bauphal.
Group : Science
Passing Year : 2004
G.P.A. : 4.13 out of 5.00
Computer Competence:
MS Office Program (MS Word, MS Excel, MS Access, MS Power Point) & Internet Browsing.

3. Personal Details:
Name : Md. Rakib Hossain
Father’s Name : Md. Sohrab Hossain
Mother’s Name : Begum Gule Hena
Permanent Address : Md. Rakib Hossain
C/O. Md. Sohrab Hosssain
Holding No-134, Ward No- 03, College Road,
Bauphal Municipality, Bauphal-8620, Patuakhali.
Date of Birth : 21.06.1989
Nationality : Bangladeshi
National ID Card Number : 7813877932905
Religion : Islam (Sunni)
Marital Status : Unmarried
Home No. : 01724-496873
Sex : Male
Language Proficiency:
Language Reading Writing Speaking
Bangla High High High
English High High Medium
Reference:
Reference: 01 Reference: 02
Name : Md. Rahat Parvez Kabir Akon
Organization : Teletalk Bangladesh Ltd.
International Organization for
Migration(IOM)
Designation : Senior Executive Engineer National Programme Officer
Address :
K.B Hemayet Uddind Road,
Barisal.
Gulshan-1, Dhaka.
Mobile : 01550156156 01711955216
E-Mail : mprahat@gmail.com kabir_akon@hotmail.com
Relation : Academic Relative
Signature
Md. Rakib Hossain