The One Stop provides front facing customer service for students regarding billing, financial assistance, registration, and military family support. It is located in the Campus Avenue Building and offers these services in-person, by phone, or email. Students can grant access to personal records like billing and grades to others like parents through FERPA. The One Stop notifies students by email when bills are available and of additional fees. It offers payment plan options and students can use financial aid, 529 plans, loans, and more to pay their bills.

1. MIAMI UNIVERSITY’S
ONE STOP
Campus Avenue Building
301 S. Campus Avenue
MiamiOH.edu/OneStop
OneStop@MiamiOH.edu
(513) 529-0001

3. Billing &
Payments
Registration
& Academic
Records
ONE STOP
Financial
Assistance

4. ONE STOP
The One Stop provides front facing customer service for students who have questions
related to billing and payment options, financial assistance and registration. We also
provide support to our Military Affiliated Families.
We are conveniently located on the corner of Campus Avenue and Spring Street in a
building most students refer to as “CAB”.
Much of the information provided in this presentation is available on our website at
MiamiOH.edu/OneStop.
These services are provided to students in-person, over the phone, or via email.
However, we are also able to discuss these topics with anyone who has been granted
access by the student. They can provide authorization through FERPA.

5. Family Educational
Rights & Privacy Act
(FERPA)
Billing
Course
Schedule
Financial
Assistance
Grades
Housing
Personal
Information

6. Family Educational Rights & Privacy
Act(FERPA)
The Family Educational Rights and Privacy Act or FERPA is a federal law that protects
the privacy of student education records, both financial and academic.
Students can grant access to others to view their financial and academic records.
Without this access we will not be able to discuss information regarding the
student’s bill, balance or payment, class schedule, grades, financial aid or housing
and meal plans.
The student only has to give authorization once, they can remove authorization at
any time, and they can limit what access they want available.
For more information on FERPA, please visit our website MiamiOH.edu/FERPA.

7. GRANTING ACCESS
Students are able to grant access to
anyone, parents, family members,
guardians, or even a friend.
To grant or request access, go directly to
MiamiOH.edu/FERPA.

8. BILLING NOTIFICATIONS
Students will be sent a notice to their MiamiOH.edu
email address when the bill is available.
• Fall semester bills will be available mid-
July*.
• Fall semester bills are due mid-August*.
If the student has authorized other individuals to view
their billing information, those individuals will also be
copied on billing notification emails.
Throughout the course of the semester, there may be
additional fees that accrue on a student’s account.
These fees can include Student Health Service
charges, library fines, parking fines. Students will be
notified of these additional charges through monthly
email notifications.
*Subject to change

9. Payment Options
There are many different forms of payments that we accept. We are pleased to
offer secure online service to pay your bill. Our secure online service accepts
payments by eCheck (electronic check) and credit cards. If you pay with a credit
card, you will be charged a convenience fee.
Interest free payment plans are available through Nelnet Campus Solutions to
allow families to budget each semester’s bill over a period of three or four
consecutive months. Families incur a nominal enrollment fee and there are no
interest charges. Enrollment does not require a credit check.
Payment plans can be made for fall and spring semesters.
If the student’s account balance changes, please be sure to contact Nelnet. If
you make a payment with the University, you will need to contact Nelnet directly
or visit their website to adjust the payment plan balance. For more information
and instructions please visit miamioh.edu/paymentplan.

10. Enrollment opens June 1
Enrollment Fee $40
First payment due July 20
PAYMENT OPTIONS
MiamiOH.edu/PaymentPlan
4Installments
Per Semester
3Installments
Per Semester
Other Options
Enrollment opens August 1
Enrollment Fee $45
First payment due August 20
Electronic check
Credit cards
529 plans
Post 9/11 G.I. Bill ®

11. 529 PAYMENT PLANS
Notify your 529 Plan administrator to request payment
The Administrator will then transfer the requested funds
to the University for that semester
Make sure the Administrator includes the student’s
full name, Banner or Unique ID
If the anticipated payment will not satisfy the bill, the
remaining balance must be paid (or payment plan
established) by our published due date
Outstanding billing notifications will continue to be sent
until the bill is paid

12. REDHAWK REFUNDS (DIRECT DEPOSIT)
Free service to receive refunds from financial aid,
students accounts and other funds owed by Miami.
Benefits:
Enroll at MiamiOH.edu/RedHawkRefunds
Automatically deposited
Deposited into any bank account
We highly encourage students to sign up for direct deposit
through RedHawk Refunds – this will be the most efficient
way for students to receive a refund of any credit balance
and reduces questions on correct mailing addresses.
If you choose RedHawk Refunds, you have the option to
specify a bank account (savings or checking) where we can
direct deposit the funds.
If the student wants the credit to go directly to the
parent/guardian’s account they can use the parent’s account
information on RedHawk Refunds.
Parents who have Parent Plus loans are unable to sign up
for direct deposit to receive credits from the loan’s
disbursement. They can however indicate on their Plus
application they would like the refund sent to the student. If
this option is checked, the student will receive the refund
deposited in the account the student specified.

13. REDHAWK REFUNDS (DIRECT DEPOSIT)
To determine if a refund is
owed to a student, “Total
Amount Due” will be shown in
parenthesis.

14. ENROLLMENT
Scholarships require full-
time enrollment (12 credit
hours.
Federal Direct Loans
require half-time
enrollment.
Aid eligibility is based on
enrolled hours as of
September 11th (Fall) and
February 11th (Spring).
ADDITIONAL LOAN
OPTIONS
In terms of loans, think
about only borrowing what
you need.
Federal Direct PLUS loans
(for parents). Apply at
studentaid.gov.
Private loans. Information
can be found at
MiamiOH.edu/loans.
DISBURSEMENTS
Aid to Oxford students applies
to bills 10 days before classes
begin for students who have
completed all requirements.
Dropping below full time or
withdrawing can change your
eligibility for aid (Scholarships
and Federal aid). Be sure to
check with the One Stop
before dropping below full
time or withdrawing from
Miami.
ADDITIONAL FINANCING INFORMATION

15. REASONS FOR DELAY IN PAYMENT
The student is selected for verification
and all verification documents have not
been received
Non-receipt of other requested
documents
Missing Master Promissory Note or
failure to complete Entrance Counseling
Students can check outstanding
requirements on MiamiOH.edu/myMiami

16. Recording will be available after the webinar
at MiamiOH.edu/student-life/parents
WEBINAR
UNDERSTANDING THE TUITION BILL
This webinar is being designed to provide information
about tuition, billing and payments. Please check
MiamiOH.edu/OneStop for the upcoming webinar date.

17. ONE STOP
Campus Avenue Building
301 S. Campus Avenue
Website: MiamiOH.edu/OneStop
Email: OneStop@MiamiOH.edu
Phone: (513) 529-0001