The One Stop at Miami University provides front facing customer service for students regarding billing, payments, financial assistance, registration, and academic records. It is located in the Campus Avenue Building and assists students in person, by phone, and email. Students can grant access to others like parents to view financial and academic records by submitting a FERPA authorization. The One Stop notifies students by email when bills are available and of additional fees and helps with payment options including payment plans, 529 plans, loans, and refunds through direct deposit sign up.

1. MIAMI UNIVERSITY’S
ONE STOP
Campus Avenue Building
301 S. Campus Avenue
MiamiOH.edu/OneStop
OneStop@MiamiOH.edu
(513) 529-0001

2. What is the One Stop?

3. One Stop Can Help With
Billing &
Payments
Financial
Assistance
Registration
& Academic
Records

4. Welcome to the One Stop
The One Stop provides front facing customer service for students who have
questions related to billing and payment options, financial assistance and
registration. We also provide support to our Military Affiliated Families.
We are conveniently located on the corner of Campus Avenue and Spring Street
in a building most students refer to as “CAB”.
Much of the information provided in this presentation is available on our website
at MiamiOH.edu/OneStop.
These services are provided to students in-person, over the phone, or via email.
However, we are also able to discuss these topics with anyone who has been
granted access by the student. They can provide authorization through FERPA.

5. Family Educational Rights &
Privacy Act (FERPA)
Billing
Course schedule
Financial assistance
Grades
Housing
Personal information

6. Family Educational Rights & Privacy
Act (FERPA)
The Family Educational Rights and Privacy Act or FERPA is a federal law that
protects the privacy of student education records, both financial and academic.
Students can grant access to others to view their financial and academic records.
Without this access we will not be able to discuss information regarding the
student’s bill, balance or payment, class schedule, grades, financial aid or
housing and meal plans.
The student only has to give authorization once, they can remove authorization at
any time, and they can limit what access they want available.
For more information on FERPA, please visit our website
MiamiOH.edu/FERPA.

7. Granting Access
Students are able to grant
access to anyone, parents,
family members, guardians,
or even a friend.
To grant or request access,
go directly to
MiamiOH.edu/FERPA.

8. Billing Notifications
Students will be sent a notice to their MiamiOH.edu email
address when the bill is available.
• Fall semester bills will be available mid-July*.
• Fall semester bills are due mid-August*.
If the student has authorized other individuals to view their
billing information, those individuals will also be copied on
billing notification emails.
Throughout the course of the semester, there may be
additional fees that accrue on a student’s account. These
fees can include Student Health Service charges, library
fines, parking fines. Students will be notified of these
additional charges through monthly email notifications. *subject to change

9. Payment Options
There are many different forms of payments that we accept. We are pleased to offer secure online
service to pay your bill. Our secure online service accepts payments by eCheck (electronic check)
and credit cards. If you pay with a credit card, you will be charged a convenience fee.
Interest free payment plans are available through Nelnet Campus Solutions to allow families to
budget each semester’s bill over a period of three or four consecutive months. Families incur a
nominal enrollment fee and there are no interest charges. Enrollment does not require a credit
check.
Payment plans can be made for fall and spring semesters.
If the student’s account balance changes, please be sure to contact Nelnet. If you make a payment
with the University, you will need to contact Nelnet directly or visit their website to adjust the
payment plan balance. For more information and instructions please visit
miamioh.edu/paymentplan.

10. Payment Options
MiamiOH.edu/PaymentPlan
4
Installments per
semester
Enrollment opens June 1
Enrollment fee $40
First payment due July 20
3
Installments per
semester
Enrollment opens August 1
Enrollment fee $45
First payment due August 20
Other options
Electronic check
Credit cards
529 Plans
Post 9/11 G.I.Bill ®

11. 529 Payment Plans
1. Notify your 529 Plan administrator to request payment
2. The Administrator will then transfer the requested funds to the
University for that semester
• Make sure the Administrator includes the student’s full name,
Banner or Unique ID
3. If the anticipated payment will not satisfy the bill, the remaining
balance must be paid (or payment plan established) by our
published due date
4. Outstanding billing notifications will continue to be sent until
the bill is paid

12. RedHawk Refunds (Direct Deposit)
What is RedHawk Refunds?
RedHawk Refunds is a FREE service to
receive refunds from financial aid,
students accounts and other funds
owed by Miami.
Benefits:
Enroll at
MiamiOH.edu/RedHawkRefunds
Automatically deposited
Deposited into any bank account
We highly encourage students to sign up for direct deposit
through RedHawk Refunds – this will be the most efficient way
for students to receive a refund of any credit balance and
reduces questions on correct mailing addresses.
If you choose RedHawk Refunds, you can specify a bank account
(savings or checking) where we can direct deposit the funds.
If the student wants the credit to go directly to the parent or
guardian’s account they can use the parent’s account
information to set up RedHawk Refunds.
Parents who have Parent Plus loans are unable to sign up for
direct deposit to receive credits from the loan’s disbursement.
They can, however, indicate on their Plus application they would
like the refund sent to the student. If this option is checked, the
student will receive the refund deposited in the account that
the student specified.

13. How Do I Know if I have a Refund?
If a refund is owed to a student,
“Total Amount Due” will be
shown in parenthesis on the
student account statement
summary.

14. Additional Financing Information
Enrollment
Scholarships require full-time
enrollment (12 credit hours.
Federal Direct Loans require
half-time enrollment.
Aid eligibility is based on
enrolled hours as of
September 11th (Fall) and
February 11th (Spring).
Financial
Disbursements
Aid to Oxford students
applies to bills 10 days before
classes begin for students
who have completed all
requirements.
Dropping below full time or
withdrawing can change your
eligibility for aid
(Scholarships and Federal
aid). Be sure to check with
the One Stop before dropping
below full time or
withdrawing from Miami.
Additional Loan
Options
In terms of loans, think about
only borrowing what you
need.
Federal Direct PLUS loans (for
parents). Apply at
studentaid.gov.
Private loans. Information can
be found at
MiamiOH.edu/loans.

15. Reasons for Delay in Payment
• The student is selected for verification
and all verification documents have not
been received
• Non-receipt of other requested
documents
• Missing Master Promissory Note or
failure to complete Entrance
Counseling
• Students can check outstanding
requirements on
MiamiOH.edu/myMiami

16. Webinar:
Understanding the Tuition Bill
This webinar is being designed to provide information about
tuition, billing and payments.
• July 22, 11am Eastern
• Register at Miamioh.edu/student-life/parents/resources/webinars/
A recording will be available after the webinar on the website
above.

17. ONE STOP
Campus Avenue Building
301 S. Campus Avenue
Website: MiamiOH.edu/OneStop
Email: OneStop@MiamiOH.edu
Phone: (513) 529-0001