The document discusses the importance of metric-driven coaching in achieving organizational goals through careful selection and use of metrics. It emphasizes understanding the GQM (Goal-Question-Metric) technique, measuring team performance over individuals, and avoiding pitfalls associated with misinterpreting metrics. Key takeaways include ensuring metrics align with customer needs, making informed decisions, and maintaining a balanced set of metrics tailored to specific contexts.

1. Metric-Driven Coaching

2. Julia Wester
Improvement Coach
LeanKit
@everydaykanban

3. @everydaykanban
A bit about me…

4. @everydaykanban
Why
Metric-Driven
?

5. Learn to choose metrics that
further organizational goals and
how to use them to coach teams
@everydaykanban
The Goal

6. @everydaykanban
Anyone who…
§ Gathers metrics
§ Does things that are
measured
§ Just wants to learn
more about metrics
Who should care
about this topic?

7. The Basics
of Metrics
@everydaykanban

8. @everydaykanban
Source: http://zeshanjaffari.com

9. Analytics are
expensive,
invest wisely
@everydaykanban

10. @everydaykanban
Measuring everything obscures
what is truly important

11. Start with
a clear goal
and make
a metrics
diagnosis
@everydaykanban

12. @everydaykanban

13. @everydaykanban
KNOW YOUR

14. GQM Technique
@everydaykanban
Goal Questions Metrics

15. @everydaykanban
Symptoms of dangerously
wielding metrics

16. Symptom:
We think it
shows
something it
doesn’t
@everydaykanban
I sure do
get a lot
done!
I add so
much
value!

17. @everydaykanban

18. @everydaykanban
Symptom:
We think
that a metric
never
expires

19. @everydaykanban
Symptom: We think shame corrects behavior

20. Symptom:
We think
focusing on
individuals
makes great
team members
@everydaykanban

21. What you measure
shows what you value
@everydaykanban

22. Avoiding metrics
minefields
@everydaykanban

23. Does it:
• matter to my customer?
• help me make a decision
or take action?
Make sure it passes
the “So What?” test
@everydaykanban

24. @everydaykanban
Measure team
performance
over individuals

25. Understand the
danger-to-value
ratio
@everydaykanban

26. @everydaykanban
Keep a
balanced set
of metrics
Source: Larry Maccherone

27. @everydaykanban
My F5 QBR
metrics
mapped to
quadrants
DO
IT
FAST DO
IT
RIGHT
DO
IT
ON
TIME KEEP
DOING
IT
- Open vs Closed
Trends
- Cycle Time Trends
- Incidents by
application Trends
- Customer Satisfaction
- % of SLA Breaches for
the QTR + Trend
- Ongoing project
progress
- Team happiness
(subjective wellbeing)
- QoQ trends used for
all metrics (in all quads)

28. Visualization matters
• Show metrics together on a dashboard
• Use soft colors, avoid red & green
• Visually focus on trends, not data points
• Compare using trends, not numbers
• Tailor the visualization for different audiences
@everydaykanban

29. @everydaykanban
Invite exploration using visual appeal

30. Your set of metrics should fit your unique context and problems.
No one has the perfect set of metrics that blindly apply to all teams.
@everydaykanban

31. What about LeanKit’s
metrics?
@everydaykanban

32. @everydaykanban
LeanKit
Metrics

33. @everydaykanban

34. @everydaykanban

35. @everydaykanban

36. Take your LeanKit data and
create reports in Tableau
that give insight into
your specific context
and help solve
your specific problems.
Custom Reporting

37. @everydaykanban
Balanced
dashboard
with
coaching
advice…
that
changes as
the data
changes
Source: Troy Magennis, Focused Objective

38. Takeaways
@everydaykanban
§ Know your problem & map the GQM (goals-questions-metrics)
§ Measure teams rather than individuals
§ Understand the risk/reward ratio of each metric
§ Choose & display a balanced set of metrics
§ Coach teams to make appropriate trade-offs
§ Regularly search for and replace expired metrics

39. References
@everydaykanban
Troy Magennis
@t_magennis
FocusedObjective.com
PuppetLabs &
ITREVOLUTION
@PuppetLabs
#StateOfDevOps
Victor Basili
Goal-Question-
Metrics
Larry Maccherone
@LMaccherone
Patrick
Lencioni
The Advantage

40. @everydaykanban

41. www.leankit.com
©2015 LeanKit Inc.