Visibility and transparency are important for solving problems and avoiding false assumptions. Visibility means having information, while transparency shares that information with others. Gaining visibility through inspection allows diagnosis before determining solutions. People crave transparency and visibility to develop trust and avoid unhappiness. Being extremely honest and allowing others to see a situation helps build belief and trust over time.

1. how visibility and transparency alone can solve problems and
keep you from focusing on the wrong things
VISIBILITY IS MY SUPERPOWER

2. transparency is making that information available to others
visibility is having information

3. visibility & transparency are two sides of the same coin

5. like water, our minds fill the gaps… but with assumptions

6. allow diagnosis of the problem before determining the solution

7. gaining visibility turns “I feel” into “I know”

8. false escalation obscures true emergencies

9. even ambulances have a WIP limit

10. transparency allowed us to work together

11. things are gonna change ‘round here!

12. “A lack of transparency results in distrust and a deep
sense of insecurity” - Dalai Lama

13. lack of transparency can also create unhappy customers

14. sometimes really, REALLY unhappy customers

15. inspect the situation to gain visibility

16. extreme honesty was key for me

17. people crave visibility, so be transparent

18. in the end, they had to see to believe, had to believe to trust

19. tweets and/or takeaways…

20. @everydaykanban
http://everydaykanban.com revolutionizing
management @
F5 Networks &
Wittified LLC
Julia Wester