The document outlines the inclusive design methodology implemented by the Canadian Museum for Human Rights, emphasizing the importance of designing for all audiences and abilities from the outset. It highlights the integration of technology to enhance storytelling and promotes an iterative approach involving prototyping and testing at every phase. The methodology aims to create an inclusive environment that addresses cultural and linguistic diversity, making inclusive design a cornerstone of the museum's corporate culture.

1. Methodology of Inclusion
Canadian Museum for Human Rights
Corey Timpson
Vice President, Exhibitions, Research, and Design
corey.timpson@humanrights.ca
@coreytimpson

2. Context

3. CONCEPT DESIGN PREREQUISITES
- subject matter is conceptual (an idea)
- subject matter is contemporary
- interpretation of subject matter is varied
- subject matter needs to be current, relevant, to evolve and
adapt
Context

4. DESIGN DIRECTION
The Museum will embrace technology and use it to enhance the
story telling and interactive experience (encourage reflection &
dialogue).
Context

5. DESIGN DIRECTION
The Museum will embrace technology and use it to enhance the
story telling and interactive experience (encourage reflection &
dialogue).
We will embrace an Inclusive Design Methodology
Context

6. Inclusive Design

7. PREMISE
Rather than design and develop something and then figure out how
to make it accessible, we design with all audiences, and all abilities,
in mind from the outset.
“Inclusion” would also address cultural, linguistic, and other dynamics of
difference.
Inclusive Design

8. METHODOLOGY
. Inclusive Design Advisory Council (IDAC)
. IDAC-WG
Make informed business decisions.
Build awareness among staff, visitors, and museum field.
Inclusive Design

9. EXHIBIT DESIGN & FABRICATION
. Environmental Scan
. Smithsonian Accessibility Guidelines
. Museum of Science London, Building Accessible Exhibitions.
. Musée de la civilisation Québec
. National Building Code
. Provincial Building Code
. WCAG 2.0
. + more
Inclusive Design

10. IT’S ABOUT THE ENTIRE SYSTEM
Inclusive Design

11. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

12. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

13. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

14. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

15. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

16. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

17. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

18. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

19. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

20. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

21. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

22. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

23. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

24. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

25. Inclusive Design
IT’S ABOUT THE ENTIRE SYSTEM

26. Innovation

27. UNIVERSAL ACCESS POINT (UAP)
Innovation

28. PRODUCT DESIGN & INVENTION - UAP
Innovation

29. PRODUCT DESIGN & INVENTION - UAP
Innovation

30. PRODUCT DESIGN & INVENTION - UAP
Innovation

31. PRODUCT DESIGN & INVENTION - UAP
Innovation

32. PRODUCT DESIGN & INVENTION - UAP
Innovation

33. PRODUCT DESIGN & INVENTION - UAP
Innovation

34. PRODUCT DESIGN & INVENTION - UAP
Innovation

35. PRODUCT DESIGN & INVENTION - UAP
Innovation

36. PRODUCT DESIGN & INVENTION - UAP
Innovation

37. UNIVERSAL KEYPAD (UKP-I)(UKP-A)
Innovation

38. UNIVERSAL KEYPAD (UKP-I)
Innovation

39. UNIVERSAL KEYPAD (UKP-I)
Innovation

40. UNIVERSAL KEYPAD (UKP-I)
Innovation

41. UNIVERSAL KEYPAD (UKP-I)
Innovation

42. UNIVERSAL KEYPAD (UKP-I)
Innovation

43. UNIVERSAL KEYPAD (UKP-A)
Innovation

44. UNIVERSAL KEYPAD (UKP-A)
Innovation

45. MOBILE APP
Innovation

46. Innovation
MOBILE APP
. Driver for development was Inclusive Design
. available for iOS and Android
. in English and French

47. Innovation
MOBILE APP
. Driver for development was Inclusive Design
. available for iOS and Android
. in English and French
. and ASL, LSQ, and DA

48. MOBILE APP
Innovation

49. MOBILE APP
Innovation

50. MOBILE APP
Innovation

51. MOBILE APP
Innovation

52. Road to Getting Here

53. Road
ECOSYSTEM
95 digital installations
+100 hours of video
100,000 words of text
+300 objects/artefacts
19 Mixed Media / Immersive Environments
1 Web site
1 Core Mobile Program
2 Exhibit Specific Mobile Apps
Digital Signage System (5 different instances)

54. ECOSYSTEM
Q. How did we accomplish this?
Road

55. Road
ECOSYSTEM
Q. How did we accomplish this?
A. Prototyping, testing, at every phase through an iterative process.

56. Road
ECOSYSTEM - IMMERSIVE

57. Road
ECOSYSTEM - IMMERSIVE

58. Road
ECOSYSTEM - OTHER (GESTURE)

59. Road
ECOSYSTEM - OTHER (GESTURE)

60. ECOSYSTEM - OTHER (MIXED)
Road

61. ECOSYSTEM - OTHER (MIXED)
Road

62. ECOSYSTEM - OTHER (MIXED)
Road

63. ECOSYSTEM - LINEAR (REALLY, IMMERSIVE)
Road

64. ECOSYSTEM - LINEAR (REALLY, IMMERSIVE)
Road

65. ECOSYSTEM - LINEAR (REALLY, IMMERSIVE)
Road

66. Now

67. Now
OUR WORK IS NEVER DONE
. We have a methodology of continued evolution
. CMHR Inclusive Design Policy
. CMHR Standards “Anthology”
. Hard of Hearing (Neck Loops, Induction Broadcast, Induction Tech)
. Perpetual iteration and adaptation

68. SIGHT UNSEEN
Now

69. Weaving a Better Future
Now

70. Key Take-Away
METHODOLOGY
. the work is never done (it continues on)
. iteration (prototyping, testing, at every phase)
. include and involve people
. accept and embrace criticism

71. Key Take-Away
METHODOLOGY
. the work is never done (it continues on)
. iteration (prototyping, testing, at every phase)
. include and involve people
. accept and embrace criticism
OUR GREATEST SUCCESS
. Inclusive Design thinking has become a key
characteristic of our corporate culture.

72. Corey Timpson
Vice President, Exhibitions, Research, and Design
@coreytimpson | corey.timpson@humanrights.ca
CANADIAN MUSEUM FOR HUMAN RIGHTS
Methodology of Inclusion