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A Methodology of Inclusion
Canadian Museum for Human Rights
• 2017-07-05
Corey Timpson
Corey Timpson Design Inc.
www.coreytimpson.com
@coreytimpson
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Premise
Rather than design and develop something and then figure
out how to make it accessible, we design with all
audiences, and all abilities, in mind from the outset.
“Inclusion” would also address cultural, linguistic, and
other dynamics of difference.
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Foundation
Inclusive Design Advisory Council (IDAC)
IDAC-WG
Make informed business decisions.
Build awareness among staff, visitors, and museum field.
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Prerequisites
Environmental Scan
Smithsonian Accessibility Guidelines
Museum of Science London, Building Accessible Exhibition
Musée de la civilisation Québec
National Building Code
Provincial Building Code
WCAG 2.0
+ more
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Inclusive Design
Graphic Design
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Inclusive Design
Graphic Design
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Inclusive Design
Graphic Design
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Inclusive Design
Environmental Design
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Inclusive Design
Environmental Design
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Inclusive Design
Environmental Design
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Inclusive Design
Digital Design
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Inclusive Design
Digital Design
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Inclusive Design
Media Design
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Inclusive Design
Media Design
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Inclusive Design
Media Design
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Inclusive Design
Media Design
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Inclusive Design
Ecosystem
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Innovation
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Universal Access Point (UAP)
System of 5 components
1. Cane detectable floor strip
2. Tactile marker
3. Mobile App
4. iBeacon
5. Content Management System
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Universal Access Point (UAP)
Cane-detectable tactile floor strip
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Universal Access Point (UAP)
Tactile marker
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Universal Access Point (UAP)
iBeacon
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Universal Access Point (UAP)
Mobile app
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Universal Access Point (UAP)
UAP in mixed-media installation
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Universal Access Point (UAP)
UAP Scalability
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Universal Keypad (UKP)
Navigation of digital interfaces
Navigation of tangible interfaces
Standardized approach through all instances of digital
interaction.
+ zoom, volume control, wrist support
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Universal Keypad (UKP)
Concept Design
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Universal Keypad (UKP)
Sematic software standardization
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Universal Keypad (UKP)
Prototype
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Universal Keypad (UKP)
In-situ UKP-I
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Universal Keypad (UKP)
In-situ UKP-I
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Universal Keypad (UKP)
In-situ UKP-A
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Mobile Application
Driver for development was Inclusive Design
Available for iOS and Android
Available in English and French
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Mobile Application
Driver for development was Inclusive Design
Available for iOS, Android
Available in English, French
Available in ASL, LSQ
Available in AD English, AD French
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Mobile Application
ASL, LSQ, AD Eng, AD Fra Self Guided Tours
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Critical Findings
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Ecosystem
• 95 digital installations
• +100 hours of video
• 100,000 words of text
• +300 objects/artefacts
• 19 Mixed Media / Immersive Environments
• 1 Web site
• 1 Mobile Program + 2 installation specific applications
• Digital Signage System (5 different instances)
• 2 Temporary exhibition spaces
• Geometrically non-standard building
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Implications
Prototyping & Testing were critical
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Implications
Prototyping & Testing
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Implications
Prototyping & Testing
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Implications
Prototyping & Testing
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Implications
Prototyping & Testing
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Implications
Prototyping & Testing
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Implications
Prototyping & Testing
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Implications
Prototyping & Testing
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Implications
Prototyping & Testing
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Implications
Prototyping & Testing were critical
Developing tools in order to solicit usable and pointed
feedback.
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Implications
Soliciting Good Feedback (ie. constructive criticism)
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Implications
Soliciting Good Feedback (ie. constructive criticism)
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Implications
Prototyping & Testing were critical
Developing tools in order to solicit usable and pointed
feedback.
Redundancy. Redundancy.
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Implications
Redundancy
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Implications
Redundancy
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Implications
Redundancy
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Implications
Prototyping & testing were critical
Developing tools in order to solicit usable and pointed
feedback.
Redundancy. Redundancy.
Visitor experience is from A-Z
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Implications
Visitor Experience
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Implications
Visitor Experience
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Implications
Visitor Experience
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Implications
Visitor Experience
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Implications
Visitor Experience
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Critical Findings
The work is never done.
Fostering a culture of iterative and consistent evolution is
key.
Accepting and embracing criticism and using it as fuel.
Be deliberate.
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Critical Findings
• Rick Hansen Foundation Circle of Excellent (2017)
• International Association of Universal Design Gold (2016)
• International Jodi Award (2015)
• AAM MUSE Gold Award - Mobile Applications (2015)
• Design Access Award - Accessible Environments (2015)
• Canadian Foundation for Physically Disabled Persons (2015)
Many more.
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Conclusions
The methodology is the most important. Everything else is
an output.
Inclusive thinking has become a key characteristic of the
corporate culture.
And this is the measure of success.
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Corey Timpson
Corey Timpson Design Inc.
www.coreytimpson.com
@coreytimpson