Mental models
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The document discusses mental models and how they relate to technology. It defines a mental model as an internal representation of how a system works. It then discusses different aspects that inform mental models, like affordances, constraints, and mappings. The document uses several examples, like the Apollo guidance computer and Don Norman's refrigerator, to illustrate how mental models are formed and how mismatches between a user's mental model and the actual system can cause problems.
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Mental models
- 2. ITINERARY What is a mental model? Mappings Research on Mental Models
- 3. WHAT DO YOU MEAN, MENTAL MODEL? A mental model is the internal representation of a system Antecedents to a mental model: Affordances Constraints Mappings Feedback Experience
- 5. PROCEDURES?
- 7. MAPPING
- 8. CAN YOU SEE INSIDE? PCWorldWikimedia Commons
- 10. INSIDE DON NORMAN’S REFRIGERATOR Don Norman’s Refrigerator
- 11. THE CHASM Designer’s Model Designer User’s Model User System System Image
- 13. I CAN’T DO IT CAPTAIN!