Women In Tech (WIT) Jaipur - Jina Chetia - ThinqloudThinqloud
Jina Chetia, Director & Principal @ Thinqloud, connected virtually with Salesforce enthusiasts at Jaipur Women in Tech Meetup and shared her experience and key takeaways from Dreamforce 2017, the largest software conference on the planet.
How to Use Every Game Project to Get Attention, Go to Game Conferences for Fr...Vlad Micu
I was once again invited to speak at the Kajaani University of Applied Sciences in Finland. This lecture covers the following topics:
0.00 Recreating the classic experience of your favorite games.
3.10 Using your game projects to get attention, win prizes and go to events.
In this session we will look at ways that startup can be bootstrapped to allow a beta version of a platform or idea to be built out and tested quite cheaply
Women In Tech (WIT) Jaipur - Jina Chetia - ThinqloudThinqloud
Jina Chetia, Director & Principal @ Thinqloud, connected virtually with Salesforce enthusiasts at Jaipur Women in Tech Meetup and shared her experience and key takeaways from Dreamforce 2017, the largest software conference on the planet.
How to Use Every Game Project to Get Attention, Go to Game Conferences for Fr...Vlad Micu
I was once again invited to speak at the Kajaani University of Applied Sciences in Finland. This lecture covers the following topics:
0.00 Recreating the classic experience of your favorite games.
3.10 Using your game projects to get attention, win prizes and go to events.
In this session we will look at ways that startup can be bootstrapped to allow a beta version of a platform or idea to be built out and tested quite cheaply
We all have frictions in workplaces, which in effect, shorten our lives whether we're employees or employers. This short article will remind you what is so commonly looked-over in our work lives so that we can prevent ourselves from shortening people's lives even though we can't make them live longer.
Tech-Comm core competencies and the Five Sketches™ ideation-design methodJeromeR
Small- and mid-sized companies often lack a design process that leads to successful, usable products. Technical communicators have skills that can help their project teams succeed. Learn how to help your team design software and web pages that work, by following the Five-Sketches™ method. Five Sketches™ was developed for and with cross-disciplinary teams—including technical communicators—from Canada, the USA, Australia, India, and South Africa. Five Sketches™ walks design participants through a series of individual and group tasks—some creative, some structured, some spontaneous. It ensures you have a clear design problem and business constraints, enough ideas to saturate the design space, a way to analyse and rapidly iterate the ideas, and a ready design that can be validated and approved before developer coding begins. Come learn how Five Sketches™ was developed, how it works, and how you as technical communicators can use it to make successful design possible in your workplace. This is a more detailed version of a presentation from the 2008 annual UPA conference, which was also presented at the Banff Centre for the 2008 annual CanUX conference. Both times, it got excellent audience ratings. This version of the presentation is focused on developing transferrable skills that technical communicators can use to enhance their value in the workplace.
Instructions slides for the GetKanban.com Kanban Board GameYuval Yeret
some slides that help a group "get" the getkanban kanban game.
I usually introduce the game verbally but find this kind of visual introduction useful. let me know if you have the game and tried this... or if it gives you the urge to try the game ;-)
These are the slides of the workshop I presented at XP Days Benelux together with Marco Calzolari. The material created by the participants is at the end...
With the growing trend to have high level systemic dialogue and story driven video games, Adrian shares his experiences and provides insight into why there is a benefit to work with a professional writer and what it takes to fully utilized them in the development process. Based on Need for Speed – Most Wanted, Black, Crysis 3 and Battlefield 3
This is the outline that I sent to Ana Frazao to use to create How to Publish a Book. I provide it to show you how a designer can take an outline and turn it into something beautiful. You can reach Ana at AnaFxFz.com.
Our brains love a good story! A well-told story is remembered far longer and more accurately than a piece of data or bullets in a slide deck. The goal of the session I presented was to provide practical tips that can be used to improve storytelling at work and improve the results of communications. Presented at Hopperx1 Seattle 2019.
Live with 6-8-5: Rapid Sketching for Better Design - Big Design ConferenceRuss U
The 6-8-5 Method can be used in a number of ways to help with ideation and brainstorming, but also for fine tuning your designs and ideas. This session will focus on generating ideas in the form of rapid sketches around a set of requirements, then validating and fine-tuning them through structured pitching and critiquing. You don't need to be an artist or a designer, and you won’t need a laptop—just bring your favorite pencil and get ready to sketch!
I'm the gamification designer in Faranesh, one amazing e-learning platform that's done well in the last two years and going to be a market leader in our country. They asked me to give an introduction to gamification for the team and also find a way to be applicable to the lifestyle of the young and entrepreneur.
If you're new to prototyping or wireframing then this presentation is for you. Attendees will gain an understanding of prototyping and some of the different tools available.
We will cover 3 main topics:
1. Why do we make prototypes?
2. The prototyping process
3. Tools available for making prototypes
Students will gain an understading of how the different tools available can be combined to produce meaningful results to aid with iterative development. Starting at the lo-fi end with pen and paper (it's important!), the class will move on to lean, web based tools (popapp.in, moqups.com and appgyver.com).
The fundamentals covered in this presentation also prove useful for dealing with developers and agile teams.
Mapping Customer Experience for the Future of DesignLennart Overkamp
"In the future, there will be no user experience design. There will only be design."
As part of an symposium centred around the future of UX design, I presented my vision on the future of design, and the relevance of tools such as Experience Maps in the ever developing world of technology.
Designers of the future will have to embrace either Design Generalism, or Innovation-driven Design.
We all have frictions in workplaces, which in effect, shorten our lives whether we're employees or employers. This short article will remind you what is so commonly looked-over in our work lives so that we can prevent ourselves from shortening people's lives even though we can't make them live longer.
Tech-Comm core competencies and the Five Sketches™ ideation-design methodJeromeR
Small- and mid-sized companies often lack a design process that leads to successful, usable products. Technical communicators have skills that can help their project teams succeed. Learn how to help your team design software and web pages that work, by following the Five-Sketches™ method. Five Sketches™ was developed for and with cross-disciplinary teams—including technical communicators—from Canada, the USA, Australia, India, and South Africa. Five Sketches™ walks design participants through a series of individual and group tasks—some creative, some structured, some spontaneous. It ensures you have a clear design problem and business constraints, enough ideas to saturate the design space, a way to analyse and rapidly iterate the ideas, and a ready design that can be validated and approved before developer coding begins. Come learn how Five Sketches™ was developed, how it works, and how you as technical communicators can use it to make successful design possible in your workplace. This is a more detailed version of a presentation from the 2008 annual UPA conference, which was also presented at the Banff Centre for the 2008 annual CanUX conference. Both times, it got excellent audience ratings. This version of the presentation is focused on developing transferrable skills that technical communicators can use to enhance their value in the workplace.
Instructions slides for the GetKanban.com Kanban Board GameYuval Yeret
some slides that help a group "get" the getkanban kanban game.
I usually introduce the game verbally but find this kind of visual introduction useful. let me know if you have the game and tried this... or if it gives you the urge to try the game ;-)
These are the slides of the workshop I presented at XP Days Benelux together with Marco Calzolari. The material created by the participants is at the end...
With the growing trend to have high level systemic dialogue and story driven video games, Adrian shares his experiences and provides insight into why there is a benefit to work with a professional writer and what it takes to fully utilized them in the development process. Based on Need for Speed – Most Wanted, Black, Crysis 3 and Battlefield 3
This is the outline that I sent to Ana Frazao to use to create How to Publish a Book. I provide it to show you how a designer can take an outline and turn it into something beautiful. You can reach Ana at AnaFxFz.com.
Our brains love a good story! A well-told story is remembered far longer and more accurately than a piece of data or bullets in a slide deck. The goal of the session I presented was to provide practical tips that can be used to improve storytelling at work and improve the results of communications. Presented at Hopperx1 Seattle 2019.
Live with 6-8-5: Rapid Sketching for Better Design - Big Design ConferenceRuss U
The 6-8-5 Method can be used in a number of ways to help with ideation and brainstorming, but also for fine tuning your designs and ideas. This session will focus on generating ideas in the form of rapid sketches around a set of requirements, then validating and fine-tuning them through structured pitching and critiquing. You don't need to be an artist or a designer, and you won’t need a laptop—just bring your favorite pencil and get ready to sketch!
I'm the gamification designer in Faranesh, one amazing e-learning platform that's done well in the last two years and going to be a market leader in our country. They asked me to give an introduction to gamification for the team and also find a way to be applicable to the lifestyle of the young and entrepreneur.
If you're new to prototyping or wireframing then this presentation is for you. Attendees will gain an understanding of prototyping and some of the different tools available.
We will cover 3 main topics:
1. Why do we make prototypes?
2. The prototyping process
3. Tools available for making prototypes
Students will gain an understading of how the different tools available can be combined to produce meaningful results to aid with iterative development. Starting at the lo-fi end with pen and paper (it's important!), the class will move on to lean, web based tools (popapp.in, moqups.com and appgyver.com).
The fundamentals covered in this presentation also prove useful for dealing with developers and agile teams.
Mapping Customer Experience for the Future of DesignLennart Overkamp
"In the future, there will be no user experience design. There will only be design."
As part of an symposium centred around the future of UX design, I presented my vision on the future of design, and the relevance of tools such as Experience Maps in the ever developing world of technology.
Designers of the future will have to embrace either Design Generalism, or Innovation-driven Design.
"Unleash Your Creativity" - Smartphone & Tablet App for made for everyone who needs to unleash creative potential inside.
More info at:
http://7innovation.wordpress.com/unleash-creativity/
Becoming a SharePoint Chef: A Non-Culinary CallingPhil Greer
Your employer has conferred upon you the title of "SharePoint expert". Now what? In this talk, we will explore both where to get started and where to go next. This presentation is intended for professionals with all levels of SharePoint expertise: from novice to veteran (business users too).
Presentation delivered to Saskatchewan SharePoint User Group (SKSPUG), March 16, 2016
Pair writing: how to collaborate effectively with subject matter experts – Co...Richard Ingram
One of the great challenges of user experience design - and especially of content production – is getting ideas from the heads of subject matter experts into the heads of content designers. Often the people with topical expertise are too busy to produce content or unable to communicate their expertise in a way that serves the intended audience, but their input is crucial to make sure we write knowledgeably and accurately about a subject.
Enter pair writing. Inspired by the agile technique of pair programming, pair writing brings together subject matter experts and content designers right from the start to create clear, concise, accurate content that meets user needs.
Workshop presented at Confab Intensive in Denver, CO on 13th September 2017.
An introductory workshop on UX design, taught to design thinking students at the Hasso-Plattner-Institut School of Design Thinking in Potsdam, Germany.
Companion website: http://paperandcode.weebly.com
Software used in the workshop: Sketch, Invision
Design Thinking Meetup: Sparkle-ize It (or, what to do when you get a napkin)DesignMap
Every designer has had the experience at one point or another of having someone (usually a Product Manager, sometimes an Engineer) draw a screen for them, and ask them to take it and make it look good. Tools like Balsamiq and Axure are only making this more common. Writers, Product Managers and Engineers -- pretty much everyone with a boss or a coworker has experienced someone coming to them and assuming they were the end of the important process and just needed a little polish.
This happens for one (or many) of several reasons:
- They don't have time to think about or discuss alternatives
- They think it's the best solution
- They don't know how to connect the picture that's in their head with the goals they have in mind (or if they connect).
- They think you have little to offer besides making tarting up their idea ("Make it sparkly")
Too often, Designers assume point #4, get insulted, but sparkle-ize it anyway. It's demoralizing and often results in sub-par products (they are at least not as good as they could be). This happens in other contexts too: Researchers tell Product Managers how they should change their products. Designers tell Engineers how they should implement what's designed. Most of us are guilty of assuming #4 at some point, whatever our roll is.
This talk is about how to "reverse out" design thinking. How to look at a napkin drawing and work with the person who drew it to understand what their goals were when they made it, and to propose alternative solutions.
Conversely, if you think in solutions and can't help handing scribbles on napkins to your colleagues, it's about how to back out your own thought process and get more and better contributions from your colleagues.
Either way, it's about better solutions.
(Related blog post at http://www.designmap.com/practice/sparkle-ize-it/)
Light Weight Methods to Drive Your Designs ForwardNicole Capuana
Product teams these days need to be moving quickly and iteratively in delivering great products. At times though, teams can get stuck on how to move the designs forward. Sometimes it’s because of unexpected complexity and other times there are multiple paths to explore.
In this workshop, participants will experience a variety of methods that help teams gain a shared understanding through collaboration with clients, product owners, and key stakeholders. Each of the methods covered are light-weight and can be adopted by teams at any stage in the product design and development. Learn how to:
+ get started with user research,
+ define personas,
+ generate and turn ideas into solid solutions,
+ create low-fidelity mockups that can be tested with users immediately,
+ conduct a usability test,
+ synthesize your findings,
+ and gain focus for the product through games and structured discussion.
Every method covered will focus on designing a mobile app so that participants get the full experience of how each method fits into designing a product.
Don't worry if you don't have any UX background, this workshop will guide you through exercises. And if you're a UX rockstar, come flex your usability prowess with other professionals. Come learn and share tips & tricks! Everyone on a product team can benefit from this hands-on practice.
How does a development team expand on an already existing game?
We will look at the two community driven and committee led expansions to the abandoned Tabletop game 'GuildBall' and explore the stages of development that the game went through. The art and lore driven approach employed will show us how rough sketches and concept ideas become a fully fledged ruleset and ultimately miniatures that can be put on the table. We will also explore pitfalls in rules design like over complicating abilities, the lack of streamlining across the game or simply creating expansions who break the game instead of the mold.
This is the 2019 edition of the "How to get a job" aka Career advice. This deck talks about the key things employers are interested in and things you as a student can do to make yourself more employable.
NOTE: These slides are meant as an accompaniment to the talk which provided more context and examples.
Currently working on his new startup, Brian Kalma delivered a great talk on Designing Experiences at Applicake HQ. Brian has a lot of relevant experience as in the past he was the Director of User Experience at Zappos.com and Gilt Gruppe.
Here are the slides on how to "Reverse Engineer" how to get an awesome IT job. We asked our top 40 students for tips on how to get hired. We're summarised their wisdom into this slide deck.
8 Steps to Write Flawless Social Media CopyCeleste Mora
As busy marketers, it can be hard to carve out time to write the copy you need to feed the social beast. And as communications professionals, you know the importance of getting social copy right—from the tone and style all the way down to commas and hashtags. So how do you write the 50 tweets you need for a month as perfectly as possible in a short amount of time?
This talk will focus on techniques to make your social copy spotless, without wasting time hemming and hawing about split infinitives. Join us to learn how to create an intentional writing space, carve out “deep work” time to write, and polish your social copy in record time.
Developer Advocacy: A Career Path for Those With a Passion for Code, Communit...Lauren Hayward Schaefer
Chances are good that you’ve interacted with a developer advocate at one point or another. Perhaps you’ve chatted with them at a booth at a conference, read their blog post, or cloned their code sample on GitHub. This session will provide you with a deeper understanding of the role of developer advocacy and its significance in the tech industry.
What is a developer advocate? A developer advocate advocates for two entities at the same time: at their company, they advocate for the developer community, and, in the developer community, they advocate for their company. Developer advocates have a passion for developer experience and reaching developers where they are, through a variety of mediums, including conference talks, documentation, written tutorials, social media, videos, live streams, code samples, online forums, and more.
Come chat with Liz and Lauren about their experiences as developer advocates and discover if developer advocacy could be the right next step for your career. They'll reveal the highs and lows of their positions, how they successfully transitioned into these roles, and how they’ve customized their careers to fit their unique strengths and interests.
In this workshop, Elaine Chen, Cummings Family Professor of the Practice in Entrepreneurship and the Director of the Derby Entrepreneurship Center at Tufts, will be talking about how to use primary market research techniques to learn about the market and customer for innovative new venture creation.
Jumbo Cafe: Building the right solution with Dr. Sanna GaspardElaine Chen
Professor Elaine Chen, Director of the Derby Entrepreneurship Center at Tufts, will be joined by Sanna Gaspard, Ph.D., CoFounder & CEO of Rubitection in an interactive workshop on how to build the right solution that solves the right problems for your target customers. We will cover how to describe your solution concept so it speaks to your customers, how to think about your competitive advantage and how to position your solution so it is different and better than the alternative. We will use Sanna's company, Rubitection, a medical devices company, as a case study to see how these frameworks and skills apply in real life.
Jumbo Cafe "Innovating with Impact": Choosing Problems Worth SolvingElaine Chen
You are passionate about making a difference in the world – but there are so many problems you could solve. Which problem should you start with? How do you find your passion? Join Professor Elaine Chen, Director of Derby Entrepreneurship Center, in a fast-paced ideation session to find problems worth solving. We will use problem prompts to guide you through a brainstorming session to come up with problems worth solving, and give you tools to choose one to start with. You will also learn to use a virtual whiteboarding tool to facilitate your own brainstorming process and collaborate with others in real time. Open to all.
At the Derby Entrepreneurship Center, we develop an entrepreneurial mindset and skillset among Tufts students, alumni, faculty, staff and community members. We empower you to embrace your purpose and become impactful leaders through an innovative and entrepreneurial approach.
Introduction to the Tufts Entrepreneurship Center - we help Tufts students, alumni and community members acquire an entrepreneurial mindset and skillset
Antifragile: Entrepreneurial Thinking in a Rapidly Changing WorldElaine Chen
In this talk, we explore the concept of "Antifragility" - the ability to survive and thrive under stress, becoming stronger and better than before a crisis. We explore how entrepreneurs fundamentally have to be antifragile, and how we might adopt this mindset and help others in our organizations to do the same.
In this talk, Elaine dispells three myths about robots taking jobs from humans, and reflects on the future of work with robots and humans working in collaboration.
MEMSI 2019: Disciplined Entrepreneurship overview | Building a Winning TeamElaine Chen
We review the Disciplined Entrepreneurship framework which helps entrepreneurs approach venture building in 3 phases: Defining who the customer is, deciding what they can do for the customer, and figuring out how to make money. We then talk about how to build an effective team, including roles and responsibilities, effective team process and conflict resolution.
Primary Market Research in Emerging MarketsElaine Chen
In this interactive workshop, we explore best practices in performing primary market research in an emerging/frontier market where the researchers themselves may not speak the language or know the culture or use case.
Introduction to Primary Market ResearchElaine Chen
In this talk, we follow the early journey of Aavia, an MIT femtech startup, and learn how they used best practices to conduct primary market research in three areas: Discovery research, solution research, and willingness to pay. We wrap up the session with an in-class exercise to practice the technique of open ended interviews.
Introduction to Disciplined EntrepreneurshipElaine Chen
In this talk, we follow the story of Spyce, an MIT startup featuring restaurants with a robot kitchen, and look at how they navigated the key themes in Disciplined Entrepreneurship: Who is your customer, What can you do for your customer, and Making Money.
In this lighthearted talk, Elaine looks at what's changed between when she graduated from MIT and when fresh graduates will hit the workforce next June - and discusses strategies for smaller companies, or companies that are not in one of the tech hubs, to attract MIT talent to go work for them.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
3. What we will doing in the next 2-2.5h
• Team formation (for just this activity)
• Warm up activity
• Empathize and define
• Ideate
• Prototype
• Test
• Cleanup and lunch!
3
Introduction (5 minutes)
At the beginning of the workshop, the instructor will introduce design thinking to the cohort.
We will briefly set expectations of what we are going to do. We will break the cohort into randomized groups of 4-5 (we will specify who goes where). (One way is to just have students call out a number in sequence- 1-2-3-4-5-6 and all the 1’s are in 1 group, etc.)
We will ask each group to solve a problem in the area of travel (business or leisure… long haul or short hop… up to them) for a customer we will provide to them.
Warm up (25 minutes)
What they want from their travel experiences (8 m)
Each person will spend 1-2 minute brainstorming what they want to improve for their own travel experiences, and writing it all down on sticky notes. Keep it moving! Don’t overthink it.
They will now spend 5-6 minutes to share their thoughts with their team.
What they fear from their travel experiences (7 m)
Now repeat with each person spending another 1-2 minute brainstorming what they fear about travel. Write it all down on sticky notes.
Now share out with the team for 5 minutes.
Group sharing + transition (10 m)
Group sharing for 5 minutes – discuss how that felt, what was hard/not hard, reinforce participation, speed, don’t overthink things.
Rebalance teams if needed (e.g. if one team has 3 customers and another has no customers – see below)
We will ask each group to solve a problem in the area of travel (business or leisure… long haul or short hop… up to them) for a customer we will provide to them.
Warm up (25 minutes)
What they want from their travel experiences (8 m)
Each person will spend 1-2 minute brainstorming what they want to improve for their own travel experiences, and writing it all down on sticky notes. Keep it moving! Don’t overthink it.
They will now spend 5-6 minutes to share their thoughts with their team.
What they fear from their travel experiences (7 m)
Now repeat with each person spending another 1-2 minute brainstorming what they fear about travel. Write it all down on sticky notes.
Now share out with the team for 5 minutes.
Group sharing + transition (10 m)
Group sharing for 5 minutes – discuss how that felt, what was hard/not hard, reinforce participation, speed, don’t overthink things.
Rebalance teams if needed (e.g. if one team has 3 customers and another has no customers – see below)
We will ask each group to solve a problem in the area of travel (business or leisure… long haul or short hop… up to them) for a customer we will provide to them.
Warm up (25 minutes)
What they want from their travel experiences (8 m)
Each person will spend 1-2 minute brainstorming what they want to improve for their own travel experiences, and writing it all down on sticky notes. Keep it moving! Don’t overthink it.
They will now spend 5-6 minutes to share their thoughts with their team.
What they fear from their travel experiences (7 m)
Now repeat with each person spending another 1-2 minute brainstorming what they fear about travel. Write it all down on sticky notes.
Now share out with the team for 5 minutes.
Group sharing + transition (10 m)
Group sharing for 5 minutes – discuss how that felt, what was hard/not hard, reinforce participation, speed, don’t overthink things.
Rebalance teams if needed (e.g. if one team has 3 customers and another has no customers – see below)
We will ask each group to solve a problem in the area of travel (business or leisure… long haul or short hop… up to them) for a customer we will provide to them.
Warm up (25 minutes)
What they want from their travel experiences (8 m)
Each person will spend 1-2 minute brainstorming what they want to improve for their own travel experiences, and writing it all down on sticky notes. Keep it moving! Don’t overthink it.
They will now spend 5-6 minutes to share their thoughts with their team.
What they fear from their travel experiences (7 m)
Now repeat with each person spending another 1-2 minute brainstorming what they fear about travel. Write it all down on sticky notes.
Now share out with the team for 5 minutes.
Group sharing + transition (10 m)
Group sharing for 5 minutes – discuss how that felt, what was hard/not hard, reinforce participation, speed, don’t overthink things.
Rebalance teams if needed (e.g. if one team has 3 customers and another has no customers – see below)
We will ask each group to solve a problem in the area of travel (business or leisure… long haul or short hop… up to them) for a customer we will provide to them.
Warm up (25 minutes)
What they want from their travel experiences (8 m)
Each person will spend 1-2 minute brainstorming what they want to improve for their own travel experiences, and writing it all down on sticky notes. Keep it moving! Don’t overthink it.
They will now spend 5-6 minutes to share their thoughts with their team.
What they fear from their travel experiences (7 m)
Now repeat with each person spending another 1-2 minute brainstorming what they fear about travel. Write it all down on sticky notes.
Now share out with the team for 5 minutes.
Group sharing + transition (10 m)
Group sharing for 5 minutes – discuss how that felt, what was hard/not hard, reinforce participation, speed, don’t overthink things.
Rebalance teams if needed (e.g. if one team has 3 customers and another has no customers – see below)
Empathize and Define (25 minutes)
Setup and demo (5 min)
We will introduce good interview techniques via a brief demo. We will provide a template for developing the persona of their customer based on their interviews.
Empathy and sharing within the team (10 min)
Then we will ask each group to interview their customer about their travel behaviors and any problems they may have, using the best practice techniques we shared. Each person in the group must ask at least 1 question. After everyone has gone once, they can be more freeform in their interviews.
Build persona (5 min)
Teams will share out what they heard and build out the persona with the template provided, using the customer to do any adjustments and answer any questions. The template includes:
Picture + brief description
Demographics
Behaviors
Needs and goals
Whole cohort sharing (5 min)
Each group will nominate 1 person to briefly share who their persona is, what the problem they are solving is, and why this is important to the persona.
Ideate (25 minutes)
Setup (3 min)
At this point, we will ask the customers to leave their groups and join a different group.
We will ask the group to go over the persona and the problem they are solving. We will explain the “yes, and” improv rules for ideation.
Ideation warm up (4 min) and sharing / build on ideas (8 min)
Teams will now start brainstorming solutions. Each person will draw/write as many ideas as they can write in 2 minutes on the provided 3x2 sticky notes.
Then team members will do a once-around and share their ideas with the group. The customers will double as timekeepers – everyone will have no more than 1 min to share. They can add ideas at this stage – basically as fast as people can write and draw on sticky notes.
Concept selection and development (10 min)
Teams will now try to group the ideas and then vote down to 1 idea. They should spend a few minutes developing this idea by sketching on a large sheet of paper according to the template provided, which includes the following elements:
Name of idea
Drawing of idea
Description of idea
Prototype (30 minutes)
The customers will return to the second group with whom they did the ideation. The groups will adjust their ideas based on the first round of feedback, and build a prototype to mock up the idea. The mockup can be physical (e.g. a backpack, a luggage, etc) or software based (e.g. a hand drawn wireframe of an app, or a human powered mockup of an animation)
Test (25 minutes)
Each group will now demonstrate their solution to their customers in front of the entire cohort. They have 1 minute to present their prototype to their original customer. The customer will then have 2 minutes to give them feedback.