Tonia Shannon is seeking a position that utilizes her skills to benefit the company. She has over 15 years of experience in customer service, collections, claims handling, and administrative roles. Her resume details work history at Frontier Communications, Arby's, American Specialty Insurance Services, and Moorman's Manufacturing Co. She has a secretarial degree from International Business College and a high school diploma. Tonia is proficient in Microsoft Office, Windows, and various claims and billing software systems.

1. TONIA RENEE SHANNON
1544 Highland Court
Home: (260)824-3567
Bluffion, IN 46714
Cell: (260)273-1700
PROFESSIONAL GOAL
To obtain a position in which I can utilize and strengthen my skills to become an asset to the company for which I am employed.
FRONTIER COMMUNICATIONS, 8001 W. Jefferson Blvd., Ft. Wayne, IN 46804.
Credit & Collections Associate, December 1 to Present.
Responsibilities: Receive and initiate customer contact. Interact with customers and effectively handle billing and account inquires,
prepare adjustment vouchers, perform collection work, including inbound and outbound contacts to collect on balances owed, use
various systems to access and generate transactions to customer's billing record, handle customer correspondence, performed other
duties as assigned.
ARBY'S, 995 North Main Street, Bluffion, IN 46714.
Part-time Crew Member, July 2012 to November 30, 2014.
Responsibilities: Customer Service, cashier, fryer, drive through duties as well as food preparation including opening the store.
AMERICAN SPECIALTY INSURANCE SERVICES, INC., 142 North Main Street, Roanoke, IN 46783.
Senior Claims Examiner. May 1997 to October 1, 2013.
Accident Medical Claims Supervisor. October 5, 1995-May 1997.
Responsibilities: Provided claims handling service for insured and self-insured risks, liaison between claimants/employer/insured's to
assure effective communications and proper documentation of servicing activities, assisted with review of incident loss reports with
possible assignment, performed follow-up activities with claimants, insured's, and others as needed to secure all information required to
complete servicing, obtained detailed information surrounding the incident and other insurance information from the claimants, verified
covered entities and/or individuals under insured policies, managed all claims and settlements within my individual authority, managed
the investigation, evaluation and disposition of an assigned inventory of moderate to high value claims on behalf of an insured and self-
insured risks, handled all phases of negotiation on assigned claims with insured's, claimants, and attorneys while maintaining an
accurate claims reporting diary system, managed claim files in litigation in accordance with Litigation Management Guidelines including
the ongoing auditing of service bills (adjusters and attorneys), participated in pre-trial activities, trials and other methods of alternate
dispute resolution on specified litigated files. And any other service responsibilities that might have been required in the normal course
of business operations.
Accident Medical Claims Supervisor Responsibilities: Supervised Participant Accident/Accident Medical Claims Examiners, developed
Participant Accident/Accident Medical Claims Manual, provided weekly reports, reviewed Insured loss histories for
Marketing/Underwriting team members, examined accident medical claims and determined coverage, established new claims, managed
investigations, evaluated and disposed of claims for specific accounts, entered medical bills for payments including any coordination of
benefits, managed W9 requests from specific medical providers, processed incoming mail, data entry, drafted and prepared
correspondence, filed, answered all incoming phone calls and returned phone messages
MOORMAN'S MANUFACTURING CO., 1300 Coming Road, Bluffton, IN 46714.
AFB Administrator. August 15, 1994 to September 1, 1995.
Responsibilities: Answered phones, typed, filed, faxed, took orders, processed blending instructions, invoiced, accounts receivable,
accounts payable, general ledger, reconciled bank statements, week ending reports, monthly reconciling of inventory, monitored
customer accounts, processed incoming mail, drafted and prepared correspondence.
WORK EXPERIENCE
EDUCATION/LICENSING
INSURANCE ADJUSTER'S LICENSE
INTERNATIONAL BUSINESS COLLEGE
3811 Old Illinois Road
Fort Wayne, IN 46804
Secretarial Program
Typing II-FV (60 wpm); Word Processing I and II;
Secretarial Accounting; Personal Development;
Speed building (70 wpm); Transcription I; Business
Communications.
BLUFFTON HIGH SCHOOL
428 South Oak Street
Bluffion, IN 46714
Typing I and II, Accounting; Consumer Math; Office
Machines; Algebra; Biology; Economics; English(four
years).

2. MACHINES AND SOFTWARE USE
Outlook, Microsoft Office 2013, Windows 8, Imageright, WordPerfect System 5.0, PC Excel, Windows 95, Axiom, Avaya, Bill
Matrix, DPI(aka GUI, Voyager, CRM, Non CRM and Thin Client), DST Customer Portal, Dynamics(aka United Desktop), eCustomer
Care, Inet Portal, Macola, Qantel or ELI.M.S. System, Prowrite System, Quarto System, Typewriter, Facsimile Machine(FAX), Copier
Machine, Ten-Key Calculator, Desk Top Calculator, Switchboard Telephone, Transcriber/Dictaphone, Adding Machine, Electronic
Cash Register.
REFERENCES AVAILABLE UPON REQUEST