Resourceful and determined transformational leader with 15 years of management and customer service training.

1. Why You Need
Melissa Ruth.
Successful, Positive, Hard Working Manager
with an MBA in IT Management

2. An Experienced Manager
• 15 years of experience in Customer Service
Management
• 8 of those years in Facilities management,
operating smaller copy & mail centers
within larger corporations.
• 1.5 years experience in Configuration
Database Management, assisting in setup
and management of Enterprise
Informatics Database System.

3. She Is…
• Experienced managing in many different
fields & environments including:
– Engineering Firms
– Insurance Companies
– Hospitals
– Large Corporations
– Virtual Retail Customer Service
– Government Contractors

4. Do you have Trouble in
Paradise?

5. Is Productivity or Quality an Issue?
• She taught her teams how to focus on
quality while improving productivity.
– Along with tripling daily productivity, her
teams were regularly scoring 98% quality
ratings!
“There’s no point in being quick if we sacrifice
quality!
On the other hand, if we know what we are doing,
then it’s easy to do both at the same time and
achieve great results!”
--Melissa Ruth

6. What about Problem Employees?
• She uses many different ways to deal
with employees
– Some only need a slight encouraging push.
– Others need us to see the good in them and
bring it out.
– Still others need a big strong shove.

7. Resourceful & Likeable
• She has a knack for finding what will work
and encouraging a lifelong change in her
employees!
– Staff often chose to work under her when
offered other options
– Staff becomes dedicated and hard working
– Environment becomes a positive place to be
every day

8. Are Your Customers Unsatisfied?
• Documented success in increasing
customer satisfaction
– Within 2 months at an engineering firm,
survey scores increased from 1.9 to 3.8 on a
scale of 1: 4!
– Within 6 months at a hospital site,
Management client changed their tone: from
threatening to cancel the contract to re-signing
and taking on even more services and
equipment!

9. But that’s not all…
Information Technology Management
Improves Efficiency

10. The Right Tool for the Right Project
• Office Suite Products
– Word Perfect, Word, Excel, PowerPoint, Open Office
• Databases
– Access, eB Assetwise, SQL thru Crystal Reports.
– Integral part of a software launch team, configuring a safety-
significant database for use on the Hanford Site.
• Virtual Machines
– VMware, Remote Desktop
• Web Conferencing Programs
– Webex, Webinar, MyAgent
• Graphics Design/Desktop Publishing
– Adobe Elements, Photoshop, & Acrobat
– Canon Proprietary Software
• Customer Order Management Software
– DMMCS, CSG (Restoration Hardware proprietary software)

11. Testing & Planning
• Involved in finding and testing new
software & technology.
– offering recommendations to increase
efficiency in a cost effective way.
• Training on new technology once
implemented.
• Trained teams on how best to use software
to streamline processes, offering one-on-
one sessions & company-wide as needed.

12. Words of Past Supervisors..
• “Melissa consistently excelled in her
daily duties…”
• “Her good judgment and mature
outlook ensure a logical and practical
approach to her endeavors.”
• “Melissa has yet to meet a program
she can’t conquer.”

13. Lockheed Martin Agrees
• Received a Lockheed Martin “SPOT”
award:
“It was an extraordinary difficult task that demanded
creativity, technical innovation, analytical skills and
many long hours.
As reporting and searches lead, a document control
representative, and a key person for communicating
with the customer’s engineering organizations, you have
performed admirably.
Especially notable is your ability to quickly translate
document control’s and the engineering’s needs into
workable solutions with the eB product.
The project could not have succeeded without you.”

14. IKON Agrees
• Received IKON Site Manager of the Quarter
award for success in managing the Ball Memorial
Hospital Site.
• Received IKON Customer Service Quality award
for satisfaction score improvements at
Engineering Copy Centers.

15. Contact Melissa Today!
By email at
melissa@ruthfam.com
~Or~
By phone at (509) 713-0406