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Heidi A. Cool - University Marketing and Communications
Etiquette in General Etiquette is a code that governs the expectations of social behavior, according to the contemporary conventional norm within a society, social class, or group. Etiquette is not just for extravagant meals at the country club.  It’s for every day life.
Manners allow us to put others at ease.  While a lack thereof can have the opposite effect. These "polite" rules are designed to smooth interactions between individuals in class, at the office, in meetings, over e-mail and in any social situation.
Saving Face Saving someone's face or dignity involves using maneuvers or holding one's reactions to give the other party a way to exit the situation with minimal discomfort or harm to their dignity. Allow others to save face in meetings, negotiations and other points of potential conflict.
Meeting Basics for Attendees ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Before the meeting
Meeting Basics for Attendees ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],At the meeting
Share Your Ideas At the meeting Meetings give you the opportunity to let  higher-ups know how insightful you can be.
Tread carefully if other’s are off-base. At the meeting What seems obviously inane to you may seem brilliant to someone else... Temper your reactions to allow everyone to save face.
Meeting Basics for Hosts Before the meeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Meeting Basics for Hosts At the meeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-mail Etiquette Format and signatures leave a first impression Make it work for you - not against you.
E-mail is about communication Details are important Give your readers what they need to proceed. ,[object Object],[object Object],[object Object],[object Object],[object Object]
E-mail feels informal But should remain professional Swearing suggests that you lack imagination... and don’t respect your readers. ,[object Object],[object Object]
E-mail is too easy Some e-mails may cause frustration or anger. Don’t respond immediately. Take your time.  Let it wait a day.
E-mail is too quick It takes little time to make a mistake.  It takes a long time to get over it.
Google Mail Goggles Create a strategy for responding to awkward messages.
Do not forward spam, chain-letters or misinformation people may think you’re irresponsible, or they may act on the message you’ve sent
Additional Resources http://blog.case.edu/webdev/etiquette.html Listen Think Respect  Before you speak or type Heidi A. Cool - University Marketing and Communications

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Meeting and Email Etiquette

  • 1. Heidi A. Cool - University Marketing and Communications
  • 2. Etiquette in General Etiquette is a code that governs the expectations of social behavior, according to the contemporary conventional norm within a society, social class, or group. Etiquette is not just for extravagant meals at the country club. It’s for every day life.
  • 3. Manners allow us to put others at ease. While a lack thereof can have the opposite effect. These "polite" rules are designed to smooth interactions between individuals in class, at the office, in meetings, over e-mail and in any social situation.
  • 4. Saving Face Saving someone's face or dignity involves using maneuvers or holding one's reactions to give the other party a way to exit the situation with minimal discomfort or harm to their dignity. Allow others to save face in meetings, negotiations and other points of potential conflict.
  • 5.
  • 6.
  • 7. Share Your Ideas At the meeting Meetings give you the opportunity to let higher-ups know how insightful you can be.
  • 8. Tread carefully if other’s are off-base. At the meeting What seems obviously inane to you may seem brilliant to someone else... Temper your reactions to allow everyone to save face.
  • 9.
  • 10.
  • 11. E-mail Etiquette Format and signatures leave a first impression Make it work for you - not against you.
  • 12.
  • 13.
  • 14. E-mail is too easy Some e-mails may cause frustration or anger. Don’t respond immediately. Take your time. Let it wait a day.
  • 15. E-mail is too quick It takes little time to make a mistake. It takes a long time to get over it.
  • 16. Google Mail Goggles Create a strategy for responding to awkward messages.
  • 17. Do not forward spam, chain-letters or misinformation people may think you’re irresponsible, or they may act on the message you’ve sent
  • 18. Additional Resources http://blog.case.edu/webdev/etiquette.html Listen Think Respect Before you speak or type Heidi A. Cool - University Marketing and Communications

Editor's Notes

  1. Vocabulary and style. Strive for clarity.
  2. Take your time.
  3. HIndsight is 20/20.
  4. Mail a message to yourself, draft a copy in word...
  5. Spam costs time and money.