ValueLabs - inspired by Potential - Insurance

www.valuelabs.com
© ValueLabs | www.valuelabs.com | Confidential 1
Our vision is to help our clients unlock the potential of
global delivery, by building world-class extended teams
inspired by potential

www.valuelabs.com
WHO WE ARE
Self reliantEmployeesYears in
business
Clients
worldwide
Average tenure of
the top 15 clients
Voluntary
attrition 2014
Offices
worldwide
“Best companies
to work for”
CMMI-DEV Level 5 (v1.3) | ISO 9001:2008
ISO 27001:2013 | HIPAA, SSAE 16 Type II
We are a global technology solutions and IT services provider
EQUALLY important, is who we are ‘NOT’!
• We are not guidance / revenue driven
• We are not shackled by contracts
18 Energy284,500
50 100+
8 ½
Years
3.7%
ABOUT US WHAT WE DO WHY US CSR| | | | |CLIENTSBRAND EQUITY | SELF-RELIANCELOCATIONS |

www.valuelabs.com
WHAT WE DO
RUN BETTER
WE HELP YOU
We always
• Do the right thing
• From the heart
• Enabling employees and clients
to fulfil their aspirations
RUN DIFFERENT`
Digital
Solutions
Business
Services
OPD
Quality
Assurance
IES
PES
GIS
Digital
Marketing
BPO
Financial
Services
Healthcare and
Life Sciences
Insurance
Media &
Entertainment
Telecom
Retail, CG,
logistics and
eCommerce
ABOUT US | | | | |ABOUT US WHAT WE DO WHY US CSR| | | | |CLIENTSBRAND EQUITY | SELF-RELIANCELOCATIONS |

www.valuelabs.com
The magic, though, lies in our operating
philosophy “How can we help the other person,
without expecting anything in return”
Solutions
Competence
Culture
Delivery
• We do whatever-it-takes to help our clients succeed
• Remote Delivery processes matured over 18 years
• Engagement model captures best of Captive & Outsourced
• Guided by our core values (PLUS)
• Always doing the right thing, from the heart…
• …for the employee, client and business proposition
• World-class competence; domain and technology
• A wide range of Practices
• Ability to stitch together diverse competencies / IP
• IP-led Solutions that show immediate value
• Domain-specific, with emphasis on pain points
• Supported by our bouquet of Services
WHAT MAKES US UNIQUE
ABOUT US WHAT WE DO WHY US CSR| | | | | TESTIMONIALSCLIENTSBRAND EQUITY | |SELF-RELIANCELOCATIONS |

www.valuelabs.com
OUR LOCATIONS
Kuala Lumpur
Singapore
Sydney
Melbourne
UAE
Texas
California
Virginia
Delaware
Georgia
New Jersey
Chennai
Kolkata
Hyderabad
Bangalore
Indore
Mumbai
Noida
Stockholm
Amsterdam
London
Brussels
Helsinki
Switzerland
Mississauga
Vancouver
EUROPE
London, Amsterdam, Stockholm,
Helsinki, Brussels, Switzerland
USA
Georgia, California, Chicago,
New Jersey, Texas, Virginia, Delaware,
INDIA
Hyderabad, Bangalore, Chennai
Mumbai, Kolkata, Indore, Noida
CANADA
Mississauga, Vancouver
UAE
Dubai
AUSTRALIA
Sydney,
Melbourne
MALAYSIA
Kuala Lumpur
SINGAPORE
Singapore
Hong Kong
Hong Kong
Hong Kong
Chicago

www.valuelabs.com
SUPPLY-SIDE BRAND EQUITY IS STRONG
• Over the last year, a 200 people at the
level of Director and above have joined
• They are literally the who’s-who of their
field
• Only 3 offers we made were rejected
• This is a tremendous achievement for a
mid-size company
A referral based walk-in interview
attracted 8,000 people, as against an
expectation of 600 people (Industry
average)
Scale Top Talent
Goodwill Dollars ALWAYS accrue interest

www.valuelabs.com
OUR ENDURING RELATIONSHIPS – CLIENTS
Top Clients
1999 2002
2003
2005
2006
2009
2013
2010
e2e responsibility for OPD.
Forging Strategic Partnerships.
In the business of building TRUST…
2015

www.valuelabs.com
CORPORATE SOCIAL RESPONSIBILITY
It’s our duty to contribute to society.
We work with NGOs, focusing on
• Healthcare
• Social awareness
• Education
• Future of India (Child welfare)
• Environmental awareness
If you can help an unknown person who cannot
give you anything in return, you can certainly
help your client and colleagues, from whom you
stand to gain a lot!

www.valuelabs.com
SELF-RELIANCE
One of the FIRST IT
companies in India
to set up its own
solar power plant
13
MW
solar power
5
Years of growth
covered
We minimize external dependencies,
to control costs and mitigate risks

www.valuelabs.com
THE CaaP PROMISE
CollaborationCulture of
learning
Values
Patience
capital
The “CEO”
mindset
Trust
Agility
• Built from the heart
• Doing the right thing
• Creating value props that make a
business impact for our clients
• Enabling our employees to fulfill
their aspirations

www.valuelabs.com
Insurance
We serve Insurance customers through Solutions-Led
approach and bring industry-leading, domain-rich
services, enabling them to thrive in the digital future
Digital Driven
Solutions
Domain Led
Services
We serve Insurance customers through
Solutions-Led approach and bring
industry-leading, domain-rich services,
enabling them to thrive in the digital
future

www.valuelabs.com
Specialized
Consulting
Next Gen
Solutions
Insurance
Solutions
Services
• ACORD
• Digital Solutions
• Digital Marketing
• TestRight
• UnderRight
• DrivRight
• HealthRight
• Partner Synergies
• UTMS
• Nephele Cloud
• Customer 360°
• Data Solutions
• Project Management Office
• Application Development
• Application Maintenance Support
• Quality Assurance
• Validation Services
• BPO/ KPO Services
• Remote Infrastructure Management
• VDI Management
ValueLabs Insurance Portfolio

www.valuelabs.com
Insurance
Insurance Landscape
• Group Benefits
• Eligibility & enrolment
• Benefits configuration &
validation
• Spending account
management
• COBRA processing
• Healthcare coverage
management
• Total absence
management
• HIPAA program
management
• Life & Ancillary LOBs
• Whole Life
• Term
• Endowment
• Annuities
• Universal Life
• Adjustable Life
• Variable Life
• Variable Universal
Life
• Accident and Health
• P&C/General LOBs
• Personal Auto
• Home Owners
• Commercial Auto and
Garage
• Workers’ Compensation
• Dwelling Fire
• Mobile Home
• Umbrella
• Personal Watercraft
• Farm Owners
• Commercial Fire
• Travel
• Commercial General
Liability
• Commercial Crime
• Inland Marine
• Claims management
• Claims processing
• Claims adjudication
• Claims auditing & sampling
• Claims Analytics
• Billing and Collection
• Electronic Invoice Presentment
and Payment
• Adjustments
• Application rationalization
• Integration
• Portal solutions
• Enterprise data warehousing
• Automation tools /
accelerators
• Data migration & validation
• Data exchange solution
• Technical operations
• Production support
• Configuration tools
Typical Services Offered

www.valuelabs.com
Business Domain Platform
Objective
• Create a valued asset for Solutions-Led domain-
rich services
• Develop and recognize Business Analysts (BAs) at
various levels
Framework
• Foster the Identity of BAs within the organization
• Streamline BA specific trainings and evaluation process
• Define and develop BA capabilities for greater agility and
efficient allocation
• Provide a means to catalyse individual career
development
Business
Domain
Platform
Identity
Training
Resource
Management
Career
Development
Potential BA
BA
Lead BA
Career Plan for BA (Experienced) and Lead BA (Expert / Guru)
Lead BA
(Expert / Guru)
BA (Experienced) + Advance Domain Certifications + 4
to 6 years of industry experience
BA
(Experienced)
Potential BA + Domain Certifications + 2 to 4 years
experience in industry
Potential BA
(Beginner)
Basic Insurance knowledge, fresh from college, 1 to 2
years experience in industry

www.valuelabs.com
Insurance
Insurance
Solutions
INSURANCE SOLUTIONS

www.valuelabs.com
TestRight: Automation Intelligence Model
1. TestRight consists of a progressive
Automation Intelligence Model (to-be-
patented) which is a hybrid of data-
driven and keyword-driven test
automation approach
2. TestRight is also a collection of
industry-specific test solution
accelerators which enables
customers to execute their testing in
a dynamic and changing environment
through extensive use of automation.
 Reduce testing time to the tune of 30-40% after implementation
 Reduce testing man hours by 30%
 The automation using TestRight is script less, uses a pre-defined set of keywords and can be undertaken by non-technical resources
 Has been successfully integrated with Test Case Management tools, ALM tools and Bug tracking tools like Jira and Bugzilla
 TestRight provides customized reporting, Dashboard Integration, Test evidences like screen shots at the time of failures for validations Back

www.valuelabs.com
UnderRight: Automated Underwriting Solution
Solution: UnderRight
• Collect Information – Agent Portal
• Real Time Collaboration
• Rule Based Risk Assessment
• Business Rules Engine
• Third Party Data Integration
• User Friendly Interfaces
• Streamlined Workflows
• Small Improvement in Risk – Large Gains
• Better Sales Effectiveness – Improved
Revenue
• Streamlined Process - Faster Cycle Times
• Better Data, Less Risk and Improved
Decisions
• Improved Accuracy and Consistency
• Improved Cost Benefits - Customer
Experience
Why New Business Underwriting Solutions
UnderRight - Automated Underwriting System designed to perform all or some of the screening functions traditionally completed by
underwriters, and thus seeks to reduce the manual intervention, time and/or data necessary to underwrite an insurance application.
https://youtu.be/ay_kUaOyzdc
Request
Submission
Risk Evaluation Proposal Bind and Issue
100 58 27
Data entry & evaluation Risk Evaluation & Pricing Quote Issue
Traditional Insurance Process
Average Number of
Submissions that
Pass
Each of the Stages
Average Lapsed
Time
8
2.5 Days 5 Days 2.5 Days varies
Turnaround time
reduced from 10 days
to 4.5 days through
various automation
initiatives
Request
Submission
Risk Evaluation Proposal Bind and Issue
100 58 37
Data entry & evaluation Risk Evaluation & Pricing Quote Issue
Improvements from Automation and Lean
Process
Average Lapsed
Time
Number of
Quotes is up by
10% through
automation
Issue ratio improved
by 6% through better
selection of
submission to quotes
14
1.5 Days 2.5 Days 0.5 Days varies
** Above figures are for commercial
lines
Back

www.valuelabs.com
DrivRight: Usage Based Telematics Insurance
• Comprehensive telematics solution: provides
P&C carriers a configurable framework to
implement the Usage based Insurance
programs
• Complete ecosystem: carries an end-to-end
suite including the OBD device, tools, software,
driver portal “digitized” with power of analytics
• Flexible, scalable & configurable:
 completely flexible allowing configurable
rules, limits and thresholds
 internationalization
 highly scalable and Big Data ready
 integrates On-Board device data with external
data (maps, speed limits, weather) to
distinguish significant events helping claims
and renewal management
https://www.youtube.com/watch?v=5Ibmle-z8ec
Rule and
Alert
configuration
Vehicle
tracking and
monitoring
Vehicle health
monitor
Driver portal
Driver
performance
score
Emergency
response
system
Geo-fence
management
Dashboards
and reports
Back

www.valuelabs.com
HealthRight: Usage Based Health Insurance
• A health engagement platform that combines technology
and analytics to
 Enable people to improve their health and wellness
initiatives
 Help employers to provide better facilities to their
employees
 Provide targeted marketing opportunities for partner
• Usage based Health Insurance Solution
• Health score is calculated based on the data provided by
the insured/ transmitted thru the Health band provider
• Health score helps the insured to better negotiate the
premium amount
• Faster claim settlement with heath insurance companies.
• Partner with wearables to collect data real time that feeds
into platform database.
Back

www.valuelabs.com
Partner Synergies
Technology Partners Solution Partners Resourcing Partners
Back

www.valuelabs.com
Specialized
Consulting

www.valuelabs.com
Acord Consultancy
Back
Business Situation & Drivers
Client Benefits
Our Assets & References
 Deep knowledge of ACORD standards
 Well crafted transformation tool
 Assessment tools and approach
 Live demos
Key Features of ACORD Services
Who is our Customer
Elevator Pitch
 ACORD fitment Assessment : well defined
intake criteria through Discovery stage to identify
and score application for fitment on ACORD
 Integrate into IT demand process: ACORD
can be integrated into client’s demand process
by integrating intake process (assessment). On-
demand applications can be captured and built
this way
 Offshore driven and industrialized
Implementation is from offshore and can provide
up/down elastic scale
 Structured and Agile process
ACORD uses well defined agile methodology for
building solutions. Method combines best
practice with Scum based execution method.
Achieve Transformation through Structured Approach
• Reduces integration costs
• Reduces integration time
• Works globally
• Works with any technology
• Evolutionary approach. Does not require a
large up-front investment
• Low cost implementation
• Organizations using proprietary file formats
for data exchange
• Organization wants to shift to Insurance
industry standards
• Lacking transformation capability and looking
for readymade solution
• Looking for huge cost saving
Maintenance and development of separate
business functions for each system creating
significant costs in:
• Maintenance and upgrade of multiple client or
browser-based interfaces
• Integration with third-party technology
providers
• Integration with acquired company systems
• Training users on multiple interfaces
Transformation of proprietary file formats to ACORD standard by expert team in a
systematic and cost effective manner. This tool generates audit report and have
flexibility to share the report.

www.valuelabs.com
Our Digital Capability
Big Data
and
Advanced
Analytics
Customer
Experience
Digital
Processes
Digital
Incubator
Digital
Business
Design
Digital
Platforms
Digital
Architecture
• Find efficiencies in processes,
streamline service delivery and
improve business performance
by leveraging the greater
speed, flexibility and intuition
that digital provides
• Increase reach and deliver a
contextual engagement
experience
• Incorporate mobile first, deliver
rich social media experiences
and engagement, strengthen
marketing initiatives to enhance
the engagement.
• Integrate outside data with internal
information, analytics based insights on
customer behaviour, supplier capabilities and
operational efficiencies. Monetize data and
analytics to create new products and services
 Bring together physical and
digital experiences, leverage
existing assets, design and
implement new digital
technologies, processes and
experiences with the capabilities
that the cloud provides.
• New service and product design
and launch using data and insight
labs, customer studios
 Re-inventing existing
platforms with digital
architecture and
technologies

www.valuelabs.com
Digital Solutions: Mobile First Design
1500 + Person Years
350 + Resources
13+
Years
Across engineering,
application development,
and digital driven mobility
Applications developed across native,
productive, enterprise, and connected
applications
350+
Applications
Mobile App Examples
• App created for one of the biggest health insurance company in Europe
• App for managing balances, claims, accounts for one of the biggest
employee benefits provider
• Auto insurance company in UK for claims processing
• One of the busiest airports in US (winner of 15th Annual Webby Awards
under Travel category)
• In process of revamping mobile app of one of India’s leading airlines
• Leading Taxi Management Service Provider in US
• American nutrition and weight loss company
• An online food ordering company in New York
• Leading retail and commercial bank in UK
• Leading property services provider in UK
• App for one of the largest online photo company
• Leading daily newspaper in Mauritius
• A leading provider of LIVE TV via mobile
• For a leading Florida based company
• Smart Financial Dashboard Access
• Smart Service Management
Agile
Methodology
Analytics
Driven
Insights
Test and
Learn
Approach
Mobile
Enabled
Platform
Mobile First
Design
Strategy
Back

www.valuelabs.com
Digital Marketing: Enter the world of real time marketing
Customer
experience
app
• This is an
information hub
about a brand, the
locality, scheduled
and
recommended
activities, and
means to
coordinate with
local
representatives in
a seamless
fashion, aimed at
client visits
Email
automation
• Enables
automation of
marketing
campaigns
through
automated
workflows,
helping in lead
scoring and
efficient
conversion
CRM- Marketing
automation
integration tool
• Enables real-time
data syncing
between Salesforce
and SendinBlue
Enterprise social
network
framework
• Creating a social
framework as a layer
over enterprise KM
portal to integrate
knowledge with the
‘knowers’ and foster
collaboration within the
enterprise
Other solutions
in pipeline
• Customer 360°
• Multichannel
campaign
management
• SEO calculator for
websites
• Internet presence and
online reputation
management
• Sentiment impact on
box office for film
industry
• Survey Tool
Back

www.valuelabs.com
THANK YOU
This document contains information that is proprietary, confidential or otherwise protected from disclosure and is sent for the intended recipient(s) only. For details, please visit: http://www.valuelabs.com/terms-of-use/
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