The document discusses the medical transcription and business process outsourcing industries in the Philippines. For medical transcription, the Philippines has a large pool of young, English-speaking professionals with medical backgrounds who can accurately transcribe medical reports. The country has strengths like 24/7 work hours and fast turnaround times. For business process outsourcing, the Philippines offers competitive advantages like lower costs, Western-influenced culture, and a skilled English-speaking workforce. The United States and countries in Europe and Asia outsource various business services from the Philippines.

1. 1. The Medical Transcription Industry Association of the Philippines
represents the medical transcription companies in the Philippines. Go
to www.mtiapi.com and look for the answers to the following
questions:
a. What is medical transcription?
Medical transcription refers to interpreting and transcribing dictation by
physicians and other healthcare professionals regarding patient assessment,
workup, therapeutic procedures, clinical course, diagnosis, prognosis, etc., editing
dictated material for grammar and clarity as necessary and appropriate. Medical
transcriptionists (MT) are specialists in medical language and healthcare
documentation. The process of medical transcription may involve editing text that
has been produced by speech recognition. This requires listening to dictation
while reading a draft created via speech recognition technology and editing the
text on a computer screen. This editing may range from minimal to extensive,
depending on the capabilities of the speech recognition software and the dictating
habits of the originator, and may include correction of content as well as
punctuation, grammar, and style.
b. What are the exports markets for medical transcription?
Other Asian countries including Philippines and India are leading in terms of
offshoring of medical transcription services. Latin America and United Arab
Emirates (UAE) followed by Qatar are also some of the emerging markets in the
Rest of the World (RoW). Philippine MT companies do mostly medical reports,
discharge summaries, operative reports, therapy rehabilitation notes, chart notes,
and hospital and clinic reports using state-of-the-art software and equipment from
the United States. Typically, healthcare institutes acquire medical transcription
services either by the method of offshoring or outsourcing the job to a domestic
organization, or opt for both methods. However, multinational healthcare
organizations operating internationally prefer both the modes of medical
transcription services procurement. This is due to easy allocation of monetary
resources, quick turnaround times, and ease of operations which are all based on
the nature of reports.
c. What are the Philippines’ strengths in medical transcription?
The medical transcription personnel in the Philippines is a pretty young
population, with most transcriptionists falling in the 20-25 age bracket. Most of
them have medical backgrounds, are familiar with US medical standards,
terminology, and practices, and able to transcribe 1,000 lines per day with 98-
99% accuracy rate. About 50% of Filipino MT professionals are physical therapy
graduates, 40% are nursing graduates, and the rest are from allied sciences.
Philippine MT organizations operate 24 hours, 7 days a week, with the ability to
deliver output in 3-6 hours in emergency cases. Each Filipino medical
transcriptionist can transcribe up to 1,000 lines per day with 98-99% accuracy

2. rate. With huge pool of highly skilled, quality medical and technology
professionals, the Philippines is the best destination for medical transcription
services.
2. Go to www.bpap.org which is the website of Business Processing Association of the
Philippines (BPA/).
a. What is business processing outsourcing? What is the business processes
outsourced from the Philippines?
BPO. The contracting out of a particular business function to an
outside company in order to reduce costs. An example of BPO would be a
manufacturing company outsourcing its accounting work to an outside
accounting firm, or a telecommunications firm using an outside company to
handle customer service. Established 15 years ago, the IT-BPO industry is next to
overseas Filipino workers’ remittances as a source of foreign exchange. The
industry consists of contact center services; back offices; medical, legal, and data
transcription; animation; software development; engineering design; and digital
content.
b. What are the export markets for business process outsourcing?
The United States is the biggest market for call center work done from the
Philippines, with United Kingdom, Australia, and New Zealand as emerging
markets. The call center industry is the fastest escalating employment provider for
Filipino college graduates who seek jobs that have better income generation.
The launching of Association of Southeast Asian Nations Economic Community
in 2015 could boost growth in the country’s BPO sector, as major international
firms may rationalize their operations after the lowering of trade and employment
barriers in the region. The Philippines is likely to have the inside run for BPO
service provision in the economic bloc because of its good performance.
c. What are the country’s strengths in business process outsourcing?
The country’s advantages over other nations are: cheaper labor costs; English-speaking
workforce; modern infrastructure such as water, power, roads,
telecommunications; large pool of college graduates; and good environment for
expatriate trainers and managers. The country also has an affinity with Western
culture.
BPAP's thrust is to promote the competitive advantages and the growth
potential of the Philippines in existing and new areas of outsourcing and supports
the industry in areas such as offshore marketing, education and training, security
and privacy, legislation and public policy, among others. It aims to create a
supportive environment for the Philippine O&O industry and strengthen the
Philippine case to be the preferred O&O destination by the end of the decade.