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Measuring the value of KM

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David Gurteen
David Gurteen

The document discusses key considerations for measuring knowledge management (KM) initiatives and value. It recommends focusing on business outcomes rather than activities, choosing measures that cannot be easily manipulated, and using measures for learning rather than control. The document also cautions against using rewards to motivate performance, arguing they can undermine intrinsic motivation, creativity, and cooperation. Overall, it emphasizes the importance of carefully selecting appropriate indicators to evaluate KM efforts and maximize long-term benefits.

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Measuring the value of KM David Gurteen Gurteen Knowledge www.gurteen.com
Objectives ,[object Object],[object Object],[object Object]
Two things can be measured ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some considerations when measuring things!
Beware the word “Measure” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why measure? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keep asking the question why! ,[object Object],[object Object]
Beware not measuring ,[object Object],[object Object],[object Object],[object Object],[object Object]
Plan to measure before you start ,[object Object],[object Object],[object Object]
There are multiple stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Two Stakeholders ,[object Object],[object Object],[object Object],[object Object]
Two types of measure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Focus on Outcomes not Activities ,[object Object],[object Object],[object Object]
Examples of Measure of Activity ,[object Object],[object Object],[object Object],[object Object],[object Object]
Examples of Measure of Outcome ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Beware of Targets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Examples of Poor Measures/Targets ,[object Object],[object Object],[object Object]
General Rule of Measurement ,[object Object],[object Object],[object Object],[object Object]
Some things cannot be measured ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cannot measure the new ,[object Object],[object Object],[object Object],[object Object],[object Object]
Measures Distort ,[object Object],[object Object],[object Object]
Softer Measures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best Measures ,[object Object],[object Object],[object Object],[object Object]
When a measure becomes an objective it ceases to be a good measure!
What and How? ,[object Object]
Rewards?
Don’t reward people! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Here is what Alfie Kohn has to say about rewards To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system http:// www.alfiekohn.org
Rewards Punish ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rewards rupture relations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rewards ignore reasons ,[object Object],[object Object],[object Object],[object Object]
Rewards deter risk-taking ,[object Object],[object Object]
Rewards undermine interest ,[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
David Gurteen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
www.gurteen.com David Gurteen Gurteen Knowledge United Kingdom Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

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Measuring the value of KM

  • 1. Measuring the value of KM David Gurteen Gurteen Knowledge www.gurteen.com
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  • 4. Some considerations when measuring things!
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  • 24. When a measure becomes an objective it ceases to be a good measure!
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  • 28. Here is what Alfie Kohn has to say about rewards To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system http:// www.alfiekohn.org
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  • 36. www.gurteen.com David Gurteen Gurteen Knowledge United Kingdom Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com