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1/8/17 1
MEASURING THE
EFFECTIVENESS
OF MEDIA
RELATIONS
30/6/2017 2
CONTENT
1. Introduction
2. PR Case Study
3. Key Takeaway: Measure Twice, Execute Once
4. Tools Of The Trade
5. Summary
30/6/2017 3
PERSONAL PROFILE
- Currently, the Head of Marketing at Campfire Collaborative Spaces
- The founder of Bebop Asia, a PR agency for countless guerrilla PR campaigns. Also, was the
Head of Public Relations at successful startups, Dropmysite (reverse IPO on ASX) and Folr (multi-
million dollar acquisition).
- Corporate communication and public relations consultant creating meaningful conversations for
numerous MNC / SME / startup clients with key media agencies around the Asia Pacific.
- MBA from Sauder Business School, University of British Columbia.
- Client and agency experience in Singapore, Shanghai, Hong Kong, and New York.
INTRODUCTION
Brand and Marketing Strategy
Tech and Product Development
30/6/2017 6
VOICEMAP X SOLT COLLABORATION
30/6/2017 7
DROPSUITE ON CH5
30/6/2017 8
30/6/2017
MOST OVERRATED
9
30/6/2017
3 MOST UNDERRATED – EMAIL MARKETING
10
30/6/2017 11
30/6/2017
3 MOST UNDERRATED - SEO
12
30/6/2017 13
30/6/2017
3 MOST UNDERRATED - PR
14
30/6/2017 15
PR CASE STUDY
30/6/2017 16
FROM NOTHING …
30/6/2017 17
TO 525K USERS IN 50 DAYS…
30/6/2017 18
… TO IPO
30/6/2017 19
DROPMYSITE HAD A STELLAR TEAM AND GREAT PRODUCTS
My PR work revolved around amplifying it through
 Using statistics to craft attention-grabbing headlines
 Setting a clear measurement criteria/metrics for each campaign
 Identifying key tools for measuring traditional and digital media
 Evaluating collated data and results to improve future media programs and strategy
DUE CREDIT
30/6/2017 20
FIRST IMPRESSIONS MATTER
 When used in a headline, the words “photo” and “who” increase CTR, whereas the words
“easy,”“how to,” “credit,” “cure,” “magic,” and “free” decrease CTR.
 Making references to the reader by using the words “you,” “your,” or “you’re” in the headline
decreases CTR.
 Including positive superlatives (“best”, “always”) in headlines decreases CTR.
 Headlines generate the highest level of engagement at moderate lengths (81-100 characters).
 Bracketed clarifications, which are clarifications of the type of content represented by the
headline - e.g. [Infographic], increase CTR when included in headlines.
 When used in the headline, the words “simple,” “tip,” “trick,” “amazing,” and “secret” decrease
CTR.
 Using words that convey a sense of urgency (e.g., “need,” “now”) in the headline decreases CTR.
WHAT DOES / DOESN’T WORK IN HEADLINES?
30/6/2017 21
GOOD CONTENT IS WORTHLESS UNLESS IT IS READ / RANKED
 Start with a working title
 Stay accurate
 Make it sexy
 Keep it short
 Optimize for search and social
 Brainstorm with others
HOW TO WRITE HEADLINES THAT JOURNALISTS CAN’T RESIST?
30/6/2017 22
WHAT SHOULD YOU MEASURE? DEPENDS ON YOUR GOAL
30/6/2017 23
PLENTY OF POWERFUL AND FREE TOOLS OUT THERE
 Alexa
 Google
 Ad Planner
 Insights
 Trends For Websites
WHAT TOOLS TO MEASURE TRAFFIC?
30/6/2017 24
EFFECTIVE BUT PAID TOOLS
 Meltwater
 Cision
WHAT TOOLS TO MEASURE ENGAGEMENT?
30/6/2017 25
REQUIRES POWERFUL CRM TOOLS
 Hubspot
 Outbrain
WHAT TOOLS TO MEASURE CONVERSION?
30/6/2017 26
EVALUATION
 Trial and error
 At least 3 – 6 months or even longer
 Real content and not spam
 With that expectation, it is easier to
experiment to reach a proper build up
TO SEE TRUE EFFECT AND RESULTS, PR needs time.
30/6/2017 27
MIXUP CONTENT
TO EFFECTIVELY ENGAGE BASED ON METRICS, you will need create effective and
extensive content to impress the media and public through a mix of the following:
High Price
High
Effort
Low Price
Low
Effort
Press Releases Company MentionsGuest Posts /
Blogging
Networking Sessions
Press Conferences
Exhibitions
Experiential Activations
Advertising
SEO
AdWords
Social Media
30/6/2017 28
 Interesting study, case study, and findings
 Latest news about an investor or company they’ve covered before
 Exclusive breaking news (must really be solely for the journalist)
 Major company news (funding, merger, partnerships, key hire or exit)
ADAPT ACCORDINGLY SO THE JOURNALIST HAS TO RESPOND
NOT ONE SIZE FITS ALL
30/6/2017 29
 Immersion – to understand the client and product / service better
 Planning – creating a series of content for the selected outlets
 Differentiation – changing the approach based on industry and company size
 Sustainability – long-tail effect that delivers results from mid to long term
TO TRULY EXCEL, your digital PR outreach needs to be targeted and flexible. Here is
how I would approach projects:
CAMPAIGN GENERATION
30/6/2017 30
WHEN THIS PRESENTATION ENDS
 Take TechLyon’s complimentary “How Human Is Your Brand?” test:
http://bit.ly/Human-Brand-Quiz
 Watch “Our Brand Is Crisis” to see the power of PR campaigns and media
measurements
TWO THINGS FOR YOU TO DO
30/6/2017 31
1/8/17 32
QUESTIONS?
http://www.campfire.work
@Campfire_Spaces
peter.yu@campfire.work

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​Measuring the effectiveness of media relations activities

  • 2. 30/6/2017 2 CONTENT 1. Introduction 2. PR Case Study 3. Key Takeaway: Measure Twice, Execute Once 4. Tools Of The Trade 5. Summary
  • 3. 30/6/2017 3 PERSONAL PROFILE - Currently, the Head of Marketing at Campfire Collaborative Spaces - The founder of Bebop Asia, a PR agency for countless guerrilla PR campaigns. Also, was the Head of Public Relations at successful startups, Dropmysite (reverse IPO on ASX) and Folr (multi- million dollar acquisition). - Corporate communication and public relations consultant creating meaningful conversations for numerous MNC / SME / startup clients with key media agencies around the Asia Pacific. - MBA from Sauder Business School, University of British Columbia. - Client and agency experience in Singapore, Shanghai, Hong Kong, and New York. INTRODUCTION
  • 5. Tech and Product Development
  • 6. 30/6/2017 6 VOICEMAP X SOLT COLLABORATION
  • 10. 30/6/2017 3 MOST UNDERRATED – EMAIL MARKETING 10
  • 17. 30/6/2017 17 TO 525K USERS IN 50 DAYS…
  • 19. 30/6/2017 19 DROPMYSITE HAD A STELLAR TEAM AND GREAT PRODUCTS My PR work revolved around amplifying it through  Using statistics to craft attention-grabbing headlines  Setting a clear measurement criteria/metrics for each campaign  Identifying key tools for measuring traditional and digital media  Evaluating collated data and results to improve future media programs and strategy DUE CREDIT
  • 20. 30/6/2017 20 FIRST IMPRESSIONS MATTER  When used in a headline, the words “photo” and “who” increase CTR, whereas the words “easy,”“how to,” “credit,” “cure,” “magic,” and “free” decrease CTR.  Making references to the reader by using the words “you,” “your,” or “you’re” in the headline decreases CTR.  Including positive superlatives (“best”, “always”) in headlines decreases CTR.  Headlines generate the highest level of engagement at moderate lengths (81-100 characters).  Bracketed clarifications, which are clarifications of the type of content represented by the headline - e.g. [Infographic], increase CTR when included in headlines.  When used in the headline, the words “simple,” “tip,” “trick,” “amazing,” and “secret” decrease CTR.  Using words that convey a sense of urgency (e.g., “need,” “now”) in the headline decreases CTR. WHAT DOES / DOESN’T WORK IN HEADLINES?
  • 21. 30/6/2017 21 GOOD CONTENT IS WORTHLESS UNLESS IT IS READ / RANKED  Start with a working title  Stay accurate  Make it sexy  Keep it short  Optimize for search and social  Brainstorm with others HOW TO WRITE HEADLINES THAT JOURNALISTS CAN’T RESIST?
  • 22. 30/6/2017 22 WHAT SHOULD YOU MEASURE? DEPENDS ON YOUR GOAL
  • 23. 30/6/2017 23 PLENTY OF POWERFUL AND FREE TOOLS OUT THERE  Alexa  Google  Ad Planner  Insights  Trends For Websites WHAT TOOLS TO MEASURE TRAFFIC?
  • 24. 30/6/2017 24 EFFECTIVE BUT PAID TOOLS  Meltwater  Cision WHAT TOOLS TO MEASURE ENGAGEMENT?
  • 25. 30/6/2017 25 REQUIRES POWERFUL CRM TOOLS  Hubspot  Outbrain WHAT TOOLS TO MEASURE CONVERSION?
  • 26. 30/6/2017 26 EVALUATION  Trial and error  At least 3 – 6 months or even longer  Real content and not spam  With that expectation, it is easier to experiment to reach a proper build up TO SEE TRUE EFFECT AND RESULTS, PR needs time.
  • 27. 30/6/2017 27 MIXUP CONTENT TO EFFECTIVELY ENGAGE BASED ON METRICS, you will need create effective and extensive content to impress the media and public through a mix of the following: High Price High Effort Low Price Low Effort Press Releases Company MentionsGuest Posts / Blogging Networking Sessions Press Conferences Exhibitions Experiential Activations Advertising SEO AdWords Social Media
  • 28. 30/6/2017 28  Interesting study, case study, and findings  Latest news about an investor or company they’ve covered before  Exclusive breaking news (must really be solely for the journalist)  Major company news (funding, merger, partnerships, key hire or exit) ADAPT ACCORDINGLY SO THE JOURNALIST HAS TO RESPOND NOT ONE SIZE FITS ALL
  • 29. 30/6/2017 29  Immersion – to understand the client and product / service better  Planning – creating a series of content for the selected outlets  Differentiation – changing the approach based on industry and company size  Sustainability – long-tail effect that delivers results from mid to long term TO TRULY EXCEL, your digital PR outreach needs to be targeted and flexible. Here is how I would approach projects: CAMPAIGN GENERATION
  • 30. 30/6/2017 30 WHEN THIS PRESENTATION ENDS  Take TechLyon’s complimentary “How Human Is Your Brand?” test: http://bit.ly/Human-Brand-Quiz  Watch “Our Brand Is Crisis” to see the power of PR campaigns and media measurements TWO THINGS FOR YOU TO DO