The Trees and the Forests
Content and communications strategy - Why? and why work with us? -
We believe that a content and communications strategy should be both an instruction
manual and a set of directions that tells you how your brand communicates with your
It’s a concise, logical, practical and actionable document. We try to keep them simple.
We also frame our strategic work within a broader context.
Your content and communications exist in a media environment that’s often driven by
social media – so when we talk about content and communications we talk about the
‘conversation’ you have with the market.
This is interesting, because it means your content and communications strategy can be
part of a much broader digital and social media strategy.
While there’s often a lot of theory and research involved, we try to remain focused on
the underlying simplicity – strip the theory back and it should reveal a simple logical
structure: why, who, what and where.
So instead of presenting a series of process flow charts and diagrams and models, let’s
look instead at that underlying structure.
It gives you an understanding of what we do and a very clear understanding of what
makes our approach particularly interesting.
This is your mission and purpose –why are you communicating in the first place?
Informing your ‘why’ can be many things, for example:
- Your long-term play
- The tactical opportunity
- A business imperative
- A competitive hedge or imperative
- Search and SEO leverage
- Brand building, awareness or differentiation
- Supporting a campaign in market
- Nurturing or developing leads or relationships for short, medium or long term
There are many ways to determine your ‘why’; during the process we’re really defining
two important things:
- Desired objectives
- Defines outcomes
When you know your ‘why’ – your objectives and your outcomes - it tells you who you
need to be communicating with: your ‘who’.
It’s logical – ‘to achieve these objectives, you need to talk to these people’.
Here’s where we look at your market and start segmenting them. There are a number
of criteria for identifying and defining your segmentation, here’s 4 of the key ones we
When you know why you’re speaking, who you’re speaking with, then you know what
to say – the ‘what’ determines the deliverable.
Again there’s a simple logic to this: You need to target the right segments with the right
communications to produce the right outcomes.
There’s a lot of strategy and research to be done here and there are two important
things we look at:
-What is the natural conversation?
-What is the appropriate way for your brand to participate in it?
When you know why you’re speaking, who you’re speaking with, what to say, you need
to understand where to say it – this is channel identification and media.
For social media, this can be really important, it can ‘make or break’ a campaign.
We mentioned the ‘natural conversation’ before. Where is this natural conversation
This is the ‘why’, ‘who’, ‘what’ and ‘where’ - four simple things.
In getting to these simple things there can be a lot of technology, theory and process – a
lot of this is proprietary, so we won’t go into too much detail at this point.
There are also some ‘critical considerations, let’s look at a few of these:
What your competitors are doing; you don’t want to be doing and saying the same things in the
We’ve touched on this a few times - around any category of product or service will be a range of
different natural conversations that are happening naturally and organically in social media.
A company can waste a lot of money writing, blogging and talking about things that the consumer
really isn’t interested in, when you identify natural conversations the consumers are having with
each other, you can identify how you can integrate yourself into that natural conversation.
The ROI is a stronger, deeper, more cost effective and lasting engagement with the market. Our
focus on this is perhaps what makes us different.
You have to resolve everything you do, back to your brand; it’s the brand that provides coherency
and congruency. We look at content and communications as a brand exercise.
What do the conversations you have, say about your brand? We think carefully about this. Not
many people do. It’s perhaps another one of the key differentiators of our approach.
We also think about value. You need to give something in order to get something and that’s what
we’re asking – for a consumer to give us their time. How do we make it worth their while? How do
we create value?
In time where nearly 75% of the population rate word of mouth as the most persuasive influence
in their purchasing behaviour you’ve got to do four things:
- Create reasons for advocacy
- Develop sharable content
- Develop intrinsic or extrinsic reasons to share
- Create mechanisms whereby things can be heard
In developing strategy, we can deliver specific recommendations in these areas.
Search and social
We know that links from social media channels and platforms can affect search performance and
efficiency, we also know that ‘long tail’ content can increase search performance. Our content and
communication strategy is developed with regard to this.
Some of our clients also have ‘perception management’ issues perhaps an adverse event in the
past, perhaps dissatisfied or disaffected customer commentary in social media.
If required, we can develop strategies that will mitigate these things.
Our strategy team is led by our Senior Strategist, Ravi Prasad. Ravi has worked for
agencies including Sapient Nitro, Leo Burnett, FCB, Ogilvy and Mather, Wunderman,
One Digital, Tribal DDB and John Singleton Advertising. He was former Head of Copy and
Content for Euro RSCG Digital in Australia, former Senior Strategy Planner for Sapient
Nitro in Australia and most recently a Senior Strategy Planner for Clemenger BBDO.
He has worked for some of the world’s and Australia’s most powerful and successful
brands including Sony, Dell, Intel, Gatorade, Mercedes Benz, Tourism Australia, IBM,
Acer Computer, HSBC, Westpac, Nike and Virgin.
Over the years he’s been a finalist in or won awards for his work including at AUS Trade,
ADMA, APMA, W3, AIMIA, the Asia Pacific Advertising Festival and the LACP in Los
This is us
There’s a lot we can do with content and communication strategies. Every client is
different, so we don’t work to a ‘template’ we work with you collaboratively to define a
strategic framework that delivers the results you need.
What we deliver is a straightforward, practical actionable document.
Strategies should be ‘working’ documents, they answer problems, they deliver results
that can be measured – and this is what we aim to deliver.
If you’d like to find out more about us, our team and what we can do, please call
Kresant Mahilall on 0410 502 829.
Or, if you’re specifically interested in the social and search implications of content and
communications strategy, you can contact Ullash Tiwari on 0433 785 846.