The document discusses measuring the success of social media efforts. It outlines potential metrics that can be measured across four layers, from basic website traffic and social media metrics to sentiment analysis and customer service. It recommends calculating both ROI by comparing costs to financial gains, and ROE by assigning value to qualitative engagement. Tools like Google Analytics, Facebook Insights, and various content management and URL shortening tools can help track these metrics. The key takeaways are to choose metrics linked to goals and objectives, develop a dashboard to track them, and continuously measure progress.