How to Turn Supporters Into True Believers
Maryland Nonprofits - March 5 2012

                  © 2012 www.getstoried.com   1
@getstoried


  © 2012 www.getstoried.com   2
BEST                             WORST

POP QUIZ
Exploring Perceptions
Study in 2009 by BBMG of 2,000 consumers asked
what brands they perceive as most environmentally
and socially responsible in America.

                  © 2012 www.getstoried.com         3
Which Story Do You Believe In?




         © 2012 www.getstoried.com   4
PRIUS                               VOLVO




BENZ                                  CIVIC

        © 2012 www.getstoried.com             5
ETHOS                               ALUMNI




FAITH                               DREAMS

        © 2012 www.getstoried.com            6
© 2012 www.getstoried.com   7
People don’t buy a
product, brand, or cause.

They buy the story that’s
     attached to it.
         © 2012 www.getstoried.com   8
Big Dilemmas
  How do you get
 others to see, care
 and believe in the
same things you do?

How do you translate
  anything new and
different into cultural
     acceptance?

    © 2012 www.getstoried.com   9
Renaissance in Storytelling




© 2012 www.getstoried.com           10
Storytelling...In Context
Origin Story
Brand Story
Fundraising Story
Personal Story
Values Story
Participant Story
Impact Story

            © 2012 www.getstoried.com   11
Help You Become Conscious
of Your Storytelling

1. Pattern recognition
2. Address self-sabotage behavior
3. Change story for new context
4. Question your assumptions
5. Expand the “Golden Principle”
            © 2012 www.getstoried.com   12
<
HOW to tell the story

             >
Having a story that’s
  WORTH telling
      © 2012 www.getstoried.com   13
Storytelling begins
    with WHY.

       © 2012 www.getstoried.com   14
WDYDWYD?




 © 2012 www.getstoried.com   15
How NPOs Tell the Story
Guilt                        Pride
Shame                        Celebration
Righteous                    Excitement
Justice                      Intrigue
Crisis                       Joy
Pity                         Hope
            © 2012 www.getstoried.com      16
Social Change is woven
     from 3 elements:

             SELF        US            NOW


SELF: Story of why I have been called
US: Story of why we have been called
NOW: Story of urgent challenge called to act on
                                Source: Marshall Ganz, Harvard Kennedy School


                 © 2012 www.getstoried.com                                 17
MY STORY


  © 2012 www.getstoried.com   18
MY STORY

                  Perpetual
                   misfit,
                  nerd, and
                  outsider...

 © 2012 www.getstoried.com      19
Born in Ohio, I Grew Up In:




 Bussiny                 Brentwood/L.A.
Switzerland                 California

           © 2012 www.getstoried.com      20
Inventor              Artist/Teacher




       © 2012 www.getstoried.com       21
I studied cultural anthropology and
        comparative religion




              © 2012 www.getstoried.com   22
Social Entrepreneur




Volunteer Solutions                      CitySkills

             © 2012 www.getstoried.com                23
Storytelling...




   © 2012 www.getstoried.com   24
Three Chapters So Far
 Social Entrepreneur (BOSTON ‘98-’01)
 Co-founded 2 nonprofit tech start-ups (CitySkills and
 Volunteer Solutions) before age of 23. Support from
 Rockefeller Fdn, New Profit Inc, Fast Company.

 Storytelling Consultant (DC/NYC ‘01-’09)
 Founded THIRSTY-FISH, pioneering strategic
 storytelling firm. Clients included AARP, Ernst & Young,
 Marriott, Merck, NASA, and UN Foundation.


 Education & Media Co. (NYC ‘09-’12)
 Founded Get Storied. Built Online Community.
 Produce How-To Programs and Virtual Events.
 Teach for Zappos, Audubon, Etsy, HandsOn.


                            © 2012 www.getstoried.com      25
Get Storied: a tribe for marketers,
change-makers, content creators
            15 Axioms for Change-Makers
              (11K downloads in 2 years)

            Storytelling’s Biggest Online
           Conference - April 16-20, 2012

           Story University : 7-Step Story
           System for Personal Branding

            © 2012 www.getstoried.com        26
“Tell a story people can identify
with as their own -- and the need
  to persuade, convince, or sell
 them on anything disappears.”
            © 2012 www.getstoried.com   27
STORY OF SELF


    © 2012 www.getstoried.com   28
You are all messengers of your cause

             © 2012 www.getstoried.com   29
Social Change is woven
   from 3 elements:

      SELF       US            NOW


  SELF: Story of why I have
        been called
                       Source: Marshall Ganz, Harvard Kennedy School


         © 2012 www.getstoried.com                                 30
© 2012 www.getstoried.com   31
Back Story Exercise
 - What forces shaped you
 - Where you were born/raised
 - Who your parents are
 - What you studied in life
 - Why you see the world as you do
 - How is your work personal?


             © 2012 www.getstoried.com   32
“I had to know
and understand
my own story
before I could
listen to and help
other people with
theirs.”
  - Barack Obama


               © 2012 www.getstoried.com   33
Invisible Lines of Connection




 That Leads to Trust & Relationship
             © 2012 www.getstoried.com   34
Key Elements of Your Personal Story
  Authentic Personal Branding for Leaders,
      Change-Makers, and Advocates
 1. Tell story of who u are, what u do, who u serve
 2. Establish relevance in the mind of audience
 3. Provide a coherent back story and origins
 4. Be confident w/o bragging or boasting
 5. Be personal w/o oversharing too much
 6. Offer a clear invitation into relationship
 7. Perceived worth/value linked to personal story

                  © 2012 www.getstoried.com       35
“No matter what you do in your life,
 what you create, what career you
have, whether you have a family or
kids, or make a lot of money… your
greatest creation is always going to
         be your life’s story.”

                      - Jonathan Harris

             © 2012 www.getstoried.com    36
5-Step Story Framework
 Motivations
 Audience
 Stakes
 Trust
 Relationship
        © 2012 www.getstoried.com   37
© 2012 www.getstoried.com   38
How to Structure Message For True Engagement
Maryland Nonprofits - March 5, 2012

                © 2012 www.getstoried.com      39
My Gift For Each of You




        © 2012 www.getstoried.com   40
Gift Copy of my Storytelling Manifesto,
   Plus Slides and Extra Bonuses...

          For quick access:
       www.getstoried.com/mdnp

  1. Enter your first name
  2. And your email address

              © 2012 www.getstoried.com   41
STORY OF US


   © 2012 www.getstoried.com   42
Social Change is woven
   from 3 elements:

      SELF       US            NOW


  US: Story of why we have
         been called
                        Source: Marshall Ganz, Harvard Kennedy School


         © 2012 www.getstoried.com                                 43
“Great stories agree with our
worldview. The best stories don’t
teach people anything new. Instead
the best stories agree with what the
audience already believes and makes
[them] feel smart and secure when
reminded how right they were in the
first place.”
                    - Seth Godin

            © 2012 www.getstoried.com   44
“The power of your story
grows exponentially as more and
 more people accept your story
        as their truth.”
          © 2012 www.getstoried.com   45
Is Your Story Big Enough?




         © 2012 www.getstoried.com   46
The multi-million dollar renovation of Laniākea into
a Downtown Women’s Club “with a mission”
broadened the appeal and benefits of membership




                          Hawai’i Women’s Org
                          ‣$5MM biz transformation of community nonprofit
                          ‣Re-invented story, linking past/future into relevance


                               © 2012 www.getstoried.com                           47
The Evolution of YWCA of O’ahu:
    Creating a Contrast Frame

   Old Story                     New Story
    Philanthropy                   Membership
 Help Less Fortunate            Working Women
   Social Justice         Community Leadership
   Swim and Gym               Downtown W Club

              © 2012 www.getstoried.com          48
© 2012 www.getstoried.com   49
The Evolution of AARP:
  Creating a Contrast Frame

 Old Story                      New Story
 Twilight Years                     Third-Age
 Elders/Retired                60 is the new 60
Tireless Defender             Resource Center
  Transactional                      Relational

             © 2012 www.getstoried.com            50
Help people locate
themselves in your story
        © 2012 www.getstoried.com   51
Everybody Dreams...




        © 2012 www.getstoried.com   52
Exercise: Everybody Wants...




          © 2012 www.getstoried.com   53
Everybody Has The Right To...
       Really? Says who?
      By what natural law?
   My beliefs say otherwise...
    Not where I come from!
        I don’t think so...
  Who are you to say I’m wrong?


            © 2012 www.getstoried.com   54
Exercise: Everybody Wants...
Everybody wants to tell their story...
Everybody wants a place to call home...
Everybody wants to provide for their family...
Everybody wants to be a somebody...
Everybody wants food that makes them feel good...
Everybody wants a chance at American Dream...
Everybody wants to belong to something greater...
Every parent wants their child to succeed...



                  © 2012 www.getstoried.com     55
The bigger the story,
the more room under
the tent for people to
locate themselves in it.

        © 2012 www.getstoried.com   56
You’re Invited to Join Me For
5 Days. 20 Speakers. All ONLINE.
           ‣ Jonah Sachs, Free Range
           ‣ Jim Signorelli, Story Branding
           ‣ Kahlil Ashanti, Cirque de Soleil
           ‣ Patricia Fripp, NSA
           ‣ John Capecci, Living Proof
           ‣ Robert Richman, Zappos
            © 2012 www.getstoried.com       57
STORY OF NOW


    © 2012 www.getstoried.com   58
Storytelling In Context
Origin Story
Brand Story
Fundraising Story
Personal Story
Values Story
Participant Story
Impact Story

            © 2012 www.getstoried.com   59
Social Change is woven
    from 3 elements:

        SELF       US            NOW



NOW: Story of the urgent challenge
     we are called to act on
                          Source: Marshall Ganz, Harvard Kennedy School


           © 2012 www.getstoried.com                                 60
MASTR
 The Art of
Storytelling

   © 2012 www.getstoried.com   61
Motivations
Audience
Stakes
Trust
Relationship

       © 2012 www.getstoried.com   62
Motivations

What inspired you to act?
Why should I trust you?
How is this relevant to me?


          © 2012 www.getstoried.com   63
Audience

Who is audience (common)?
What do u know about them?
Why do you care so much?

           © 2012 www.getstoried.com   64
Stakes

Why right now? (Context)
What forces at play?
What is cost of inaction?
What is the opportunity?

          © 2012 www.getstoried.com   65
Trust

How does it work?
What creates confidence?
What other proof points?

         © 2012 www.getstoried.com   66
Relationship

What role can play in story?
How can write next chapter?
What’s invite/call to action?

          © 2012 www.getstoried.com   67
Motivations
Audience
Stakes
Trust
Relationship

       © 2012 www.getstoried.com   68
Opportunities to Go Deeper

        Storytelling’s Largest Online
          Conference (April 16-20)

        7-Step Storytelling System for
             Personal Branding

            2-Day Intensive in NYC
               (Week of July 9)

         © 2012 www.getstoried.com       69
My Gift For Each of You




        © 2012 www.getstoried.com   70
Gift Copy of my Storytelling Manifesto,
   Plus Slides and Extra Bonuses...

          For quick access:
       www.getstoried.com/mdnp

  1. Enter your first name
  2. And your email address

              © 2012 www.getstoried.com   71
How You See Yourself =
How You See the World =
How the World Sees You
      © 2011 www.getstoried.com   72
“Storytelling is fortune-telling.
The story you tell and believe is a
    self-fulfilling prophesy.”

            © 2012 www.getstoried.com   73
“Those who do not have power over
the story that dominates their lives --
    the power to retell it, rethink it,
   deconstruct it, joke about it, and
change it as times change -- truly are
   powerless, because they cannot
         think new thoughts.”
                              - Salman Rushdie


              © 2012 www.getstoried.com          74

Mdnp get_storied

  • 1.
    How to TurnSupporters Into True Believers Maryland Nonprofits - March 5 2012 © 2012 www.getstoried.com 1
  • 2.
    @getstoried ©2012 www.getstoried.com 2
  • 3.
    BEST WORST POP QUIZ Exploring Perceptions Study in 2009 by BBMG of 2,000 consumers asked what brands they perceive as most environmentally and socially responsible in America. © 2012 www.getstoried.com 3
  • 4.
    Which Story DoYou Believe In? © 2012 www.getstoried.com 4
  • 5.
    PRIUS VOLVO BENZ CIVIC © 2012 www.getstoried.com 5
  • 6.
    ETHOS ALUMNI FAITH DREAMS © 2012 www.getstoried.com 6
  • 7.
  • 8.
    People don’t buya product, brand, or cause. They buy the story that’s attached to it. © 2012 www.getstoried.com 8
  • 9.
    Big Dilemmas How do you get others to see, care and believe in the same things you do? How do you translate anything new and different into cultural acceptance? © 2012 www.getstoried.com 9
  • 10.
    Renaissance in Storytelling ©2012 www.getstoried.com 10
  • 11.
    Storytelling...In Context Origin Story BrandStory Fundraising Story Personal Story Values Story Participant Story Impact Story © 2012 www.getstoried.com 11
  • 12.
    Help You BecomeConscious of Your Storytelling 1. Pattern recognition 2. Address self-sabotage behavior 3. Change story for new context 4. Question your assumptions 5. Expand the “Golden Principle” © 2012 www.getstoried.com 12
  • 13.
    < HOW to tellthe story > Having a story that’s WORTH telling © 2012 www.getstoried.com 13
  • 14.
    Storytelling begins with WHY. © 2012 www.getstoried.com 14
  • 15.
    WDYDWYD? © 2012www.getstoried.com 15
  • 16.
    How NPOs Tellthe Story Guilt Pride Shame Celebration Righteous Excitement Justice Intrigue Crisis Joy Pity Hope © 2012 www.getstoried.com 16
  • 17.
    Social Change iswoven from 3 elements: SELF US NOW SELF: Story of why I have been called US: Story of why we have been called NOW: Story of urgent challenge called to act on Source: Marshall Ganz, Harvard Kennedy School © 2012 www.getstoried.com 17
  • 18.
    MY STORY © 2012 www.getstoried.com 18
  • 19.
    MY STORY Perpetual misfit, nerd, and outsider... © 2012 www.getstoried.com 19
  • 20.
    Born in Ohio,I Grew Up In: Bussiny Brentwood/L.A. Switzerland California © 2012 www.getstoried.com 20
  • 21.
    Inventor Artist/Teacher © 2012 www.getstoried.com 21
  • 22.
    I studied culturalanthropology and comparative religion © 2012 www.getstoried.com 22
  • 23.
    Social Entrepreneur Volunteer Solutions CitySkills © 2012 www.getstoried.com 23
  • 24.
    Storytelling... © 2012 www.getstoried.com 24
  • 25.
    Three Chapters SoFar Social Entrepreneur (BOSTON ‘98-’01) Co-founded 2 nonprofit tech start-ups (CitySkills and Volunteer Solutions) before age of 23. Support from Rockefeller Fdn, New Profit Inc, Fast Company. Storytelling Consultant (DC/NYC ‘01-’09) Founded THIRSTY-FISH, pioneering strategic storytelling firm. Clients included AARP, Ernst & Young, Marriott, Merck, NASA, and UN Foundation. Education & Media Co. (NYC ‘09-’12) Founded Get Storied. Built Online Community. Produce How-To Programs and Virtual Events. Teach for Zappos, Audubon, Etsy, HandsOn. © 2012 www.getstoried.com 25
  • 26.
    Get Storied: atribe for marketers, change-makers, content creators 15 Axioms for Change-Makers (11K downloads in 2 years) Storytelling’s Biggest Online Conference - April 16-20, 2012 Story University : 7-Step Story System for Personal Branding © 2012 www.getstoried.com 26
  • 27.
    “Tell a storypeople can identify with as their own -- and the need to persuade, convince, or sell them on anything disappears.” © 2012 www.getstoried.com 27
  • 28.
    STORY OF SELF © 2012 www.getstoried.com 28
  • 29.
    You are allmessengers of your cause © 2012 www.getstoried.com 29
  • 30.
    Social Change iswoven from 3 elements: SELF US NOW SELF: Story of why I have been called Source: Marshall Ganz, Harvard Kennedy School © 2012 www.getstoried.com 30
  • 31.
  • 32.
    Back Story Exercise - What forces shaped you - Where you were born/raised - Who your parents are - What you studied in life - Why you see the world as you do - How is your work personal? © 2012 www.getstoried.com 32
  • 33.
    “I had toknow and understand my own story before I could listen to and help other people with theirs.” - Barack Obama © 2012 www.getstoried.com 33
  • 34.
    Invisible Lines ofConnection That Leads to Trust & Relationship © 2012 www.getstoried.com 34
  • 35.
    Key Elements ofYour Personal Story Authentic Personal Branding for Leaders, Change-Makers, and Advocates 1. Tell story of who u are, what u do, who u serve 2. Establish relevance in the mind of audience 3. Provide a coherent back story and origins 4. Be confident w/o bragging or boasting 5. Be personal w/o oversharing too much 6. Offer a clear invitation into relationship 7. Perceived worth/value linked to personal story © 2012 www.getstoried.com 35
  • 36.
    “No matter whatyou do in your life, what you create, what career you have, whether you have a family or kids, or make a lot of money… your greatest creation is always going to be your life’s story.” - Jonathan Harris © 2012 www.getstoried.com 36
  • 37.
    5-Step Story Framework Motivations Audience Stakes Trust Relationship © 2012 www.getstoried.com 37
  • 38.
  • 39.
    How to StructureMessage For True Engagement Maryland Nonprofits - March 5, 2012 © 2012 www.getstoried.com 39
  • 40.
    My Gift ForEach of You © 2012 www.getstoried.com 40
  • 41.
    Gift Copy ofmy Storytelling Manifesto, Plus Slides and Extra Bonuses... For quick access: www.getstoried.com/mdnp 1. Enter your first name 2. And your email address © 2012 www.getstoried.com 41
  • 42.
    STORY OF US © 2012 www.getstoried.com 42
  • 43.
    Social Change iswoven from 3 elements: SELF US NOW US: Story of why we have been called Source: Marshall Ganz, Harvard Kennedy School © 2012 www.getstoried.com 43
  • 44.
    “Great stories agreewith our worldview. The best stories don’t teach people anything new. Instead the best stories agree with what the audience already believes and makes [them] feel smart and secure when reminded how right they were in the first place.” - Seth Godin © 2012 www.getstoried.com 44
  • 45.
    “The power ofyour story grows exponentially as more and more people accept your story as their truth.” © 2012 www.getstoried.com 45
  • 46.
    Is Your StoryBig Enough? © 2012 www.getstoried.com 46
  • 47.
    The multi-million dollarrenovation of Laniākea into a Downtown Women’s Club “with a mission” broadened the appeal and benefits of membership Hawai’i Women’s Org ‣$5MM biz transformation of community nonprofit ‣Re-invented story, linking past/future into relevance © 2012 www.getstoried.com 47
  • 48.
    The Evolution ofYWCA of O’ahu: Creating a Contrast Frame Old Story New Story Philanthropy Membership Help Less Fortunate Working Women Social Justice Community Leadership Swim and Gym Downtown W Club © 2012 www.getstoried.com 48
  • 49.
  • 50.
    The Evolution ofAARP: Creating a Contrast Frame Old Story New Story Twilight Years Third-Age Elders/Retired 60 is the new 60 Tireless Defender Resource Center Transactional Relational © 2012 www.getstoried.com 50
  • 51.
    Help people locate themselvesin your story © 2012 www.getstoried.com 51
  • 52.
    Everybody Dreams... © 2012 www.getstoried.com 52
  • 53.
    Exercise: Everybody Wants... © 2012 www.getstoried.com 53
  • 54.
    Everybody Has TheRight To... Really? Says who? By what natural law? My beliefs say otherwise... Not where I come from! I don’t think so... Who are you to say I’m wrong? © 2012 www.getstoried.com 54
  • 55.
    Exercise: Everybody Wants... Everybodywants to tell their story... Everybody wants a place to call home... Everybody wants to provide for their family... Everybody wants to be a somebody... Everybody wants food that makes them feel good... Everybody wants a chance at American Dream... Everybody wants to belong to something greater... Every parent wants their child to succeed... © 2012 www.getstoried.com 55
  • 56.
    The bigger thestory, the more room under the tent for people to locate themselves in it. © 2012 www.getstoried.com 56
  • 57.
    You’re Invited toJoin Me For 5 Days. 20 Speakers. All ONLINE. ‣ Jonah Sachs, Free Range ‣ Jim Signorelli, Story Branding ‣ Kahlil Ashanti, Cirque de Soleil ‣ Patricia Fripp, NSA ‣ John Capecci, Living Proof ‣ Robert Richman, Zappos © 2012 www.getstoried.com 57
  • 58.
    STORY OF NOW © 2012 www.getstoried.com 58
  • 59.
    Storytelling In Context OriginStory Brand Story Fundraising Story Personal Story Values Story Participant Story Impact Story © 2012 www.getstoried.com 59
  • 60.
    Social Change iswoven from 3 elements: SELF US NOW NOW: Story of the urgent challenge we are called to act on Source: Marshall Ganz, Harvard Kennedy School © 2012 www.getstoried.com 60
  • 61.
    MASTR The Artof Storytelling © 2012 www.getstoried.com 61
  • 62.
  • 63.
    Motivations What inspired youto act? Why should I trust you? How is this relevant to me? © 2012 www.getstoried.com 63
  • 64.
    Audience Who is audience(common)? What do u know about them? Why do you care so much? © 2012 www.getstoried.com 64
  • 65.
    Stakes Why right now?(Context) What forces at play? What is cost of inaction? What is the opportunity? © 2012 www.getstoried.com 65
  • 66.
    Trust How does itwork? What creates confidence? What other proof points? © 2012 www.getstoried.com 66
  • 67.
    Relationship What role canplay in story? How can write next chapter? What’s invite/call to action? © 2012 www.getstoried.com 67
  • 68.
  • 69.
    Opportunities to GoDeeper Storytelling’s Largest Online Conference (April 16-20) 7-Step Storytelling System for Personal Branding 2-Day Intensive in NYC (Week of July 9) © 2012 www.getstoried.com 69
  • 70.
    My Gift ForEach of You © 2012 www.getstoried.com 70
  • 71.
    Gift Copy ofmy Storytelling Manifesto, Plus Slides and Extra Bonuses... For quick access: www.getstoried.com/mdnp 1. Enter your first name 2. And your email address © 2012 www.getstoried.com 71
  • 72.
    How You SeeYourself = How You See the World = How the World Sees You © 2011 www.getstoried.com 72
  • 73.
    “Storytelling is fortune-telling. Thestory you tell and believe is a self-fulfilling prophesy.” © 2012 www.getstoried.com 73
  • 74.
    “Those who donot have power over the story that dominates their lives -- the power to retell it, rethink it, deconstruct it, joke about it, and change it as times change -- truly are powerless, because they cannot think new thoughts.” - Salman Rushdie © 2012 www.getstoried.com 74