This document discusses best practices for using social media to distribute information during disasters like floods. It recommends setting up distribution channels on platforms like Facebook, Twitter, and websites. The core content areas to focus on include evacuation orders, donations, photos/videos, and safety/recovery actions. Maps should display evacuation areas, shelters, road closures, and supply locations. Lessons learned include dedicating staff to graphics/video, ensuring websites are updated regularly, practicing live videos, adding closed captions to videos, and making information accessible to all.