Download to read offline
Uploaded byMary Jo Flynn, MS, CEM
Set up a virtual operations support team (vost) to help in crises
The document outlines the establishment of a Virtual Operations Support Team (VOST) to aid in crisis situations, managed by a team leader who coordinates missions and information gathering. VOST comprises various professionals, including public information officers and emergency managers, and focuses on skills such as rumor management and social media monitoring. Activation involves negotiating objectives with an agency liaison, while the document also provides insights on creating and training VOST teams.
More Related Content
Similar to Set up a virtual operations support team (vost) to help in crises
More from Mary Jo Flynn, MS, CEM
Set up a virtual operations support team (vost) to help in crises
- 1. Set Up aVirtual Operations Support Team (VOST) to Help in Crises • Cheryl Bledsoe • Executive Director • Virtual EMA @CherylBle • Mary Jo Flynn • Emergency Operations Coordinator • Sacramento County Officeof Emergency Services • @MaryJoFly
- 2. What is VOST? Virtualoperations support team
- 3. VOST is agroup of trusted agents interacting in coordination with a VOST Team Leader and Agency Liaison
- 4. Who Makes upVOST Teams? • Public Information Officers • Emergency Managers • Administrative Staff • Law Enforcement Look for people who work regularly with computers, naturally curious, active on social media platforms
- 5. VOST Organization • VOST TeamLeader manages the team to complete web- based missions & write social listening reports. • VOST Team Members complete the missions.
- 6. What can VOSTdo? Subheading
- 7. VOST Skill Sets •Rumor Management • Crowdsourced Information Gathering • Social Media Situation Status Reports • Amplification and Curation • Crisis Mapping • Social Listening • Basic Incident Analytics and Tracking • Research for Emergency Messaging
- 8. How does informationflow? Subheading
- 9. VOST Team Leaders •Negotiate the Mission with the All Hazard Jurisdiction • Establish Check-in Times • Clarify Escalation Criteria (what does the AHJ want to knowabout right away?) • Deliver Social Listening Reports at the scheduled times for delivery.
- 10. VOST Team Members • MonitorAssigned Social Platforms • May be given subset missions to complete/evaluate • Report "finds" in a collaborative location like a Google Workbook • Contribute to the Social Listening Report
- 11. How is VOSTActivated? Subheading
- 12. • Agency Liaisoncontacts the VOST Team lead and negotiates the objectives of their assignment. • The VOST Team lead contacts VOST Team Members and initiates assignment and collaborative tools.
- 13. How can Ibe part of VOST? Subheading
- 14. Create a Team andInvite to a Kickoff Colleagues Volunteers GSMO Members PIO Networks Emergency Managers
- 15. Train your VOST Team •Join training of existing VOST teams • Not-for-Profit training • For-Profit training programs and team building • Practice Online as a Team
- 16. Establish Your Team Practices •Who may be a member? • Who will be the Team Leader? • How may your team be activated? • Conduct a skills inventory to assist with negotiating work requests. • Identify and establish re-fresh training in between incidents
- 17. Regional VOST TeamsConcept
- 18.