Information Architecture and City Data


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How are cities collecting and disseminating data? Describes plans for universal access to services, public engagement as well as partnerships with education, tech and telecommunications sectors in NYC, the NYC Open Data portal and the role of hackathons and other citizen technology engagement in developing services for citizens of NYC.

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  • I was skeptical when this report came out in 2012. Because of the dual needs of promoting NYC as a Tech Center and providing citizen services.
  • Created in 2006. During Hurricane Irene, and NY Times created their own versions of this map that users could update with their own conditions reports.
  • You can now get up to the minute information on open 311 requests. They handle a whole lot of requests through their call center and social media channels
  • Staffed by OEM Watch Commanders, available via Twitter and RSS, Localized messages via phone, email, SMSTaxi notification and electronic road signs operated by Dept of Transportation.Emergency Alert System broadcasts severe emergency information via TV and radio.
  • It’s expensive. DoITT plannedto spend almost $2 million in the first 18 months of the order to get the city’s public data sets arranged in a standardized, downloadable format. Are the applications being developed what the citizenry really need?
  • Information Architecture and City Data

    1. Information Architecture and City Data Noreen Whysel World IA Day NYC February 11, 2013
    2. Road Map for the Digital City• Rachel Sterne, NYC Chief Digital Officer• Outlines City’s plans for – Access – Open Government – Public Engagement – Industry• Open Data Mandate, signed April 2012
    3. NYC Information Policy• Providing citizen access to data• Promoting NYC as a technology sector• Data initiatives modeled after citizen efforts and programs in other cities: – Big Apps Contest – Change By Us NYC – City Council Open Government Mandate “If we’re going to continue leading the country in innovation and transparency, we’re going to have to make sure that all New Yorkers have access to the data that drives our city.” Press Release, NYC Mayors Office
    4. Open Data Initiatives
    5. Open Data Initiatives
    6. App Contests and Hackathons
    7. BigApps Contest
    8. BigApps3.0NYC BigApps 3.0 Winner - NYC Facets: Smart Open Data Exchange
    9. NYCityMap (2006)
    10. NYCityMap Public Launch• NYCity Map (2006, 2009)• Green Infrastructure• NYC Parks• RIP: Rat Information Portal• SCOUT: Street Conditions Observation Unit• SPEED: Searchable Property Environmental E- Database• Street Closures• Transportation• ZOLA: Zoning and Land Use
    11. Hurricane Evacuation Zone Finder (2006)
    12. 311 Information• 14,012 Twitter followers to @311nyc• 19.7 million 311 requests per year• 16,879 iPhone App Downloads• 300 person staff• 180 languages spoken• 60,000 average daily calls• 20,000 number of New Yorkers a 311 Call Center representative speaks to every year• 276,827 largest call volume in a single day (27 Jan 2011)
    13. Notify NYC3+ Alarm Fire Electrical Road Closure - Planned Road Closure -Accident Evacuation UnplannedAccident/Emergency Ferry Disruption Senior FoundAerial Fireworks Severe ThunderstormAir Quality Flood Significant EventAircraft & Egress Gas Main Simulated ActivityAircraft Only Gas Release / Leak Simulated Fire Simulated Fire/Airport Disruption H1N1 ExplosivesAlert Cancelled HAZMAT Condition SnowAlternate Side Parking Heat StruckBeach Status Change Heat & Air Quality Structural CollapseBlasting / Demolition Hurricane SurveyBridge /Tunnel Closure Informational Termination Issuance (mostly missingBridge Closure Tornado persons)Brush Fire Mass Transit Disruption Tornado WatchCeremony / Gun Salute Notification Tropical StormChild Found Oil Spill Water MainClosure Other WeatherClosure/Citiwide Outside of NYC Winter StormCollapse Phone WNV Aerial SprayingDisruption - Other Power Outage WNV Ground SprayingEarthquake Relocation World Trade Center
    14. Social Media
    15. Historical SimulationsImage courtesy of Joel W. Grossman, PhD
    16. Combined VisualizationsImage courtesy of Joel W. Grossman, PhD