Surveys that work: training course for Rosenfeld media, day 2Caroline Jarrett
Surveys seem easy: anyone can throw together a few questions, send them out, and hope that they are rewarded with a decent response. But we’ve all seen examples of poorly conceived surveys that couldn’t possibly deliver real insights for the organisation that sponsored them.
This highly participative three-session training - arranged by Rosenfeld Media as part of its Virtual Training with UX Industry Leaders programme - takes you through the whole process of creating an effective survey, from defining a goal through analysis of data and creating a presentation.
These slides come from day 2 of the course: questions, questionnaire and fieldwork
Surveys that work: training course for Rosenfeld media, day 2Caroline Jarrett
Surveys seem easy: anyone can throw together a few questions, send them out, and hope that they are rewarded with a decent response. But we’ve all seen examples of poorly conceived surveys that couldn’t possibly deliver real insights for the organisation that sponsored them.
This highly participative three-session training - arranged by Rosenfeld Media as part of its Virtual Training with UX Industry Leaders programme - takes you through the whole process of creating an effective survey, from defining a goal through analysis of data and creating a presentation.
These slides come from day 2 of the course: questions, questionnaire and fieldwork
Garbage In = Garbage Out – Keeping Your Donor Database Healthy, Wealth, and WiseBloomerang
https://bloomerang.co/resources/webinars/
Robin L. Cabral, MA, CFRE will lead you through the why and how of creating your own database standards manual and processes to ensure that you are not leading your organization down the path of “Garbage In=Garbage Out.” Consider it your legacy to your organization’s future revenue.
A questionnaire is a research instrument consisting of a series of questions and other prompts for the purpose of gathering information from respondents.
Surveys that work:training course for Rosenfeld Media, day 1Caroline Jarrett
Surveys seem easy: anyone can throw together a few questions, send them out, and hope that they are rewarded with a decent response. But we’ve all seen examples of poorly conceived surveys that couldn’t possibly deliver real insights for the organisation that sponsored them.
This highly participative three-session training - arranged by Rosenfeld Media as part of its Virtual Training with UX Industry Leaders programme - takes you through the whole process of creating an effective survey, from defining a goal through analysis of data and creating a presentation.
These slides come from day 1 of the course: goals and sample.
YOP Data Center: Welcome to the NAF Academy Support Hub TrainingNAFCareerAcads
This session provides information on how to access and submit accurate data for the NAF data center, YOP snapshot and academy assessments (YOP Graduation,
Fast Track and Open Academies). Participants will also learn how to use data to track usage of the NAF curriculum.
Presenters: Tony Asplin, Umang Beri, Jennifer Geisler, Ana Morrison, and Fred Press, National Academy Foundation
Questionnaire is a research instrument consisting a set of predetermined questions to collect data from the respondents about one or more specific topics that serves as a primary research instrument in survey research
Slides from an Embry-Riddle Aeronautical University webinar presented May 10, 2018 called "Preparing Effective Resumes", with Arnold James and Ryan Mazon, both with the ERAU Career Services Department.
Tackling the job of conducting a survey for your library can be daunting. A systematic and quality-driven approach will yield results which can provide valuable information to decision-makers and stakeholders. This first in a three-part series of workshops on conducting surveys will demystify the survey process, from beginning to end of your project.
This first workshop of the three-part series addresses 1) the reasons for conducting a survey; 2) issues in effective questionnaire design, data collection and analysis, and reporting; and 3) questionnaire design, especially measurement, question content, and structure, including examples.
How to write CV,Curriculum Vitae,CV Writing tips, CV important tips, CV making workshop, information in CV
Sample CV, Theme of CV, Online websites for CV, references
A presentation for the the Content Wrangler's coffee and content session on how to design and run surveys and gain actionable insights from the survey data.
2018 IAEM Evacuating the Driverless Car and Other Technologies Changing Our P...Mary Jo Flynn, MS, CEM
Join us for a glimpse at the future. Learn about technologies currently impacting our profession and ways in which emerging technologies can drastically change how to do business. Have you planned evacuations for cars with no steering wheels, ensuring that electric vehicles can be rapidly charged for evacuation and even futuristic concepts such as home technology providing guidance on evacuations?
Mr. Marcus Deyerin, CEM, MEP
Mr. Pascal Schuback, CEM
Ms. Mary Jo Flynn, CEM
Delivered at the IAEM Conference October 23, 2018 in Grand Rapids, MI
Also delivered at the CESA Conference September 24, 2018 in Indian Wells, CA
Garbage In = Garbage Out – Keeping Your Donor Database Healthy, Wealth, and WiseBloomerang
https://bloomerang.co/resources/webinars/
Robin L. Cabral, MA, CFRE will lead you through the why and how of creating your own database standards manual and processes to ensure that you are not leading your organization down the path of “Garbage In=Garbage Out.” Consider it your legacy to your organization’s future revenue.
A questionnaire is a research instrument consisting of a series of questions and other prompts for the purpose of gathering information from respondents.
Surveys that work:training course for Rosenfeld Media, day 1Caroline Jarrett
Surveys seem easy: anyone can throw together a few questions, send them out, and hope that they are rewarded with a decent response. But we’ve all seen examples of poorly conceived surveys that couldn’t possibly deliver real insights for the organisation that sponsored them.
This highly participative three-session training - arranged by Rosenfeld Media as part of its Virtual Training with UX Industry Leaders programme - takes you through the whole process of creating an effective survey, from defining a goal through analysis of data and creating a presentation.
These slides come from day 1 of the course: goals and sample.
YOP Data Center: Welcome to the NAF Academy Support Hub TrainingNAFCareerAcads
This session provides information on how to access and submit accurate data for the NAF data center, YOP snapshot and academy assessments (YOP Graduation,
Fast Track and Open Academies). Participants will also learn how to use data to track usage of the NAF curriculum.
Presenters: Tony Asplin, Umang Beri, Jennifer Geisler, Ana Morrison, and Fred Press, National Academy Foundation
Questionnaire is a research instrument consisting a set of predetermined questions to collect data from the respondents about one or more specific topics that serves as a primary research instrument in survey research
Slides from an Embry-Riddle Aeronautical University webinar presented May 10, 2018 called "Preparing Effective Resumes", with Arnold James and Ryan Mazon, both with the ERAU Career Services Department.
Tackling the job of conducting a survey for your library can be daunting. A systematic and quality-driven approach will yield results which can provide valuable information to decision-makers and stakeholders. This first in a three-part series of workshops on conducting surveys will demystify the survey process, from beginning to end of your project.
This first workshop of the three-part series addresses 1) the reasons for conducting a survey; 2) issues in effective questionnaire design, data collection and analysis, and reporting; and 3) questionnaire design, especially measurement, question content, and structure, including examples.
How to write CV,Curriculum Vitae,CV Writing tips, CV important tips, CV making workshop, information in CV
Sample CV, Theme of CV, Online websites for CV, references
A presentation for the the Content Wrangler's coffee and content session on how to design and run surveys and gain actionable insights from the survey data.
2018 IAEM Evacuating the Driverless Car and Other Technologies Changing Our P...Mary Jo Flynn, MS, CEM
Join us for a glimpse at the future. Learn about technologies currently impacting our profession and ways in which emerging technologies can drastically change how to do business. Have you planned evacuations for cars with no steering wheels, ensuring that electric vehicles can be rapidly charged for evacuation and even futuristic concepts such as home technology providing guidance on evacuations?
Mr. Marcus Deyerin, CEM, MEP
Mr. Pascal Schuback, CEM
Ms. Mary Jo Flynn, CEM
Delivered at the IAEM Conference October 23, 2018 in Grand Rapids, MI
Also delivered at the CESA Conference September 24, 2018 in Indian Wells, CA
Referenced in the DHS, S&T "Social Media Business Case Guide" #smwg Social Media Working Group for Emergency Services and Disaster Management. Visit: https://www.dhs.gov/publication/st-social-media-business-case-guide
Presentation with Cheryl Bledsoe @CherylBle at the 2018 Government Social Media Conference on Tuesday, April 24.
This past year saw a number of intense storms, hurricanes, wildfires, active shooters and more. VOST teams can help and support you in distributing your message and in engaging in social listening. This session will focus on VOST best practices, tips and trends in developing and training teams. Following this session, we will engage in a team development workshop and build out solutions to rely on VOST teams in the future.
Read additional coverage from Government Technology by Eyragon Eidam http://www.govtech.com/Introducing-VOST-A-Way-to-Make-Social-Media-Work-for-Emergency-Response.html?flipboard=yes
Drone technology, or Unmanned Aerial Systems (UAS) are taking over the hobbyist market. Learn the basics of what you need to implement a UAS program for your agency. Discuss opportunities to integrate footage into social media strategies, including pre-recorded and live aerial broadcasts. Identify best practices for aerial photography and what makes a captivating social media post from the sky.
Presentation at the 30th Anniversary of CERT in Los Angeles California September 9, 2016.
This hands-on session is designed to review and implement a variety of tools to increase the effectiveness of your social media programs, help you build your social media audience and expand your CERT program. Come learn design tools and elements, the importance of photos and videos, how to make the most of social media algorithms, and creating teams to design content.
Review and discuss content creation techniques for photos, artwork and video to build community trust and support messaging during disasters. Hear about lessons learned from the recent California fires and how standard techniques and new tools helped to improve community messaging. The end of this slide deck contains sample video scripts as well as recommended equipment to start your content creation.
Social media has had a tremendous impact on the first responder community and its use has grown significantly over the last several years. As a volunteer support to first responders and communities, CERT, has the ability to leverage social media tools and technology to improve volunteer programs and response to various community needs. Review the technology available to CERT to enhance your program and some of the best practices and guidelines.
Presentation delivered at the Government Social Media Conference, Reno May 1, 2015 #GSMCON
Social media has evolved to become an integral part of disaster information flow. This session will identify the current trends, research and applications of social media in emergency management including the development of teams and identification of tools and resources to complement information sharing strategies and data analysis.
Draft of a social media Joint Information Center (JIC) Decision Matrix. This is how social media would be processed during an emergency in a JIC or Joint Information System (JIS) environment.
**For better quality version, try downloading the document**
Presentation at the 2014 Disaster Preparedness Academy. We’ve all witnessed the power and immediacy of social
media in emergency response and influencing world
events. It is imperative that organizations have a social
media strategy in place for emergencies. This workshop will
discuss why social media is viewed as a critical element
in crisis response using real-world examples such as
Superstorm Sandy and the Boston Marathon. Participants
will learn about common social platforms, and how they can
be incorporated into disaster planning. Tools, resources and techniques will be shared that will help organizations build an online presence now that will play a vital role when the next disaster occurs.
Social media is part of everyday life, and emergency management is no exception. However, many agencies do not have the manpower to effectively leverage the social media space during and after a disaster. Virtual Operation Support Teams (VOST), as applied to emergency management and disaster recovery, is an agency assembled team whose effort makes use of new communication technologies and social media tools. These team members are "trusted agents" who can lend support via the internet to those on-site who may otherwise be overwhelmed by the volume of data generated during a disaster. These cadre of digital volunteers assist with several social media missions including: general monitoring, rumor identification and management, situation status visualization and so much more.
Build your online reputation and personal brand using LinkedIn. Updating your profile and utilizing its features prior to the 2014 IAEM Conference will enable you to get the most out of the conference, make new connections and expand your career breadth and depth.
Presentation to the CESA - Southern Chapter 2014 Spring Program (April 10, 2014). Presentation regarding the use of social media during disasters and how emergency managers can more effectively integrate social media into their response plans and activities.
Presentation to the Community Emergency Response Team (CERT) volunteers for the City of Newport Beach State of CERT program on Friday, January 31, 2014. Presentation covers how volunteers can prepare in advance of disaster to incorporate social media into regular volunteer work, as well as how to utilize social media as a volunteer to assist their agency with communication to the public and filtering information from the public as useful situation status information.
06-04-2024 - NYC Tech Week - Discussion on Vector Databases, Unstructured Data and AI
Discussion on Vector Databases, Unstructured Data and AI
https://www.meetup.com/unstructured-data-meetup-new-york/
This meetup is for people working in unstructured data. Speakers will come present about related topics such as vector databases, LLMs, and managing data at scale. The intended audience of this group includes roles like machine learning engineers, data scientists, data engineers, software engineers, and PMs.This meetup was formerly Milvus Meetup, and is sponsored by Zilliz maintainers of Milvus.
Explore our comprehensive data analysis project presentation on predicting product ad campaign performance. Learn how data-driven insights can optimize your marketing strategies and enhance campaign effectiveness. Perfect for professionals and students looking to understand the power of data analysis in advertising. for more details visit: https://bostoninstituteofanalytics.org/data-science-and-artificial-intelligence/
Opendatabay - Open Data Marketplace.pptxOpendatabay
Opendatabay.com unlocks the power of data for everyone. Open Data Marketplace fosters a collaborative hub for data enthusiasts to explore, share, and contribute to a vast collection of datasets.
First ever open hub for data enthusiasts to collaborate and innovate. A platform to explore, share, and contribute to a vast collection of datasets. Through robust quality control and innovative technologies like blockchain verification, opendatabay ensures the authenticity and reliability of datasets, empowering users to make data-driven decisions with confidence. Leverage cutting-edge AI technologies to enhance the data exploration, analysis, and discovery experience.
From intelligent search and recommendations to automated data productisation and quotation, Opendatabay AI-driven features streamline the data workflow. Finding the data you need shouldn't be a complex. Opendatabay simplifies the data acquisition process with an intuitive interface and robust search tools. Effortlessly explore, discover, and access the data you need, allowing you to focus on extracting valuable insights. Opendatabay breaks new ground with a dedicated, AI-generated, synthetic datasets.
Leverage these privacy-preserving datasets for training and testing AI models without compromising sensitive information. Opendatabay prioritizes transparency by providing detailed metadata, provenance information, and usage guidelines for each dataset, ensuring users have a comprehensive understanding of the data they're working with. By leveraging a powerful combination of distributed ledger technology and rigorous third-party audits Opendatabay ensures the authenticity and reliability of every dataset. Security is at the core of Opendatabay. Marketplace implements stringent security measures, including encryption, access controls, and regular vulnerability assessments, to safeguard your data and protect your privacy.
6. Survey Toolbox
CPRS
March
2006
Ontario, CA
Other Sources of Data
• US Census
• School records
• Registration records or internal databases
• Historical/Library records
• Real estate records/sales
• Public records
• Universities and academic researchers
• Government archives
• Commercial information services
• Chamber of Commerce data
• Church records
• Building permits
• Voting records
7. Survey Toolbox
CPRS
March
2006
Ontario, CA
Seeking Information
Ask the 5 Ws
• Who is asking for the information?
• What will you measure?
• When do you need the
information?
• Where can you get information?
• Why is the information needed?
8. Survey Toolbox
CPRS
March
2006
Ontario, CA
If you have to ask…
• Prioritize
– Asking everything in one survey
will reduce the number of
responses
• Sequence the Questions
– Save the tough stuff for last
• Revise
– Draft, review, revise, review,
repeat
12. Survey Toolbox
CPRS
March
2006
Ontario, CA
Writing GOOD questions
How often would you be interested in
participating in golf tournaments at
this golf course?
___ Once a year
___ Twice a year
___ Three times a year (every four months)
___ Four times a year (every three months)
13. Survey Toolbox
CPRS
March
2006
Ontario, CA
Writing GOOD questions:
Consider Your Decisions
How often would you be interested in
participating in golf tournaments at this
golf course?
___ Once a year
___ Twice a year
If your budget can only accommodate
up to two tournaments, don’t ask if
they want three of four:
15. Survey Toolbox
CPRS
March
2006
Ontario, CA
Question Designs:
Open Ended Questions
ADVANTAGES
• Allows the
freedom to
provide any
answer
• Able to obtain
answers or
information that
you haven’t
thought of
CAUTION
• You may find you
get any answer
• Can you read
their handwriting?
• Requires TIME to
compile
responses
16. Survey Toolbox
CPRS
March
2006
Ontario, CA
Question Designs:
Multiple Choice
ADVANTAGES
• Quick and easy for
respondents and
you
• Responses must be
distinct and clear
• Recommend
including “does not
apply / decline to
state” to help
determine if a
question was
skipped
CAUTION
• Needs exhaustive
responses
– Or include “other
please specify”
17. Survey Toolbox
CPRS
March
2006
Ontario, CA
Question Designs:
Ranking
ADVANTAGES
• Measures
priorities
• Determine
average ranking
of each item in
the list
• Determine which
item is ranked
first most often
CAUTION
• Typically
respondents
complete the
question
incorrectly
• Results may be
insignificant due
to throwing out
incorrectly
completed
questions
18. Survey Toolbox
CPRS
March
2006
Ontario, CA
Question Designs:
Rating
ADVANTAGES
• Can measure
attitudes and
values
• Quick and easy
for respondents
and you
CAUTION
• Some may
reverse the scale
unless it is really,
really clear
19. Survey Toolbox
CPRS
March
2006
Ontario, CA
Format Your Results
• After designing the questions,
while waiting for responses, you
can format the results
• Use Excel to compile your data
• Plug the numbers in to your
formatted
• Tables
• Charts
• Report cards
24. Survey Toolbox
CPRS
March
2006
Ontario, CA
How would you code this question?
Level of education completed:
__ Grade school
__ High school
__ Trade school
__ Some college
__ Bachelors degree
__ Some graduate school
__ Graduate degree
25. Survey Toolbox
CPRS
March
2006
Ontario, CA
Coding this question?
Level of education completed:
_1_ grade school
_2_ High school
_3_ Trade school
_4_ Some college
_5_ Bachelors degree
_6_ Some graduate school
_7_ Graduate degree
26. Survey Toolbox
CPRS
March
2006
Ontario, CA
The excel file for this question?
Survey Education Code Meaning
Survey 1 3 Trade School
Survey 2 4 Some College
Survey 3 3 Trade School
Survey 4 5 Bachelors
Survey 5 2 High School
Survey 6 7 Grad Degree
27. Survey Toolbox
CPRS
March
2006
Ontario, CA
Multiple Choice
• What did you like best about the
aerobics class? (check one)
___ Become more physically fit
___ Getting out of the house or job for awhile
___ Meeting other people
___ Having fun
___ Moving to the music
___ Having more energy
29. Survey Toolbox
CPRS
March
2006
Ontario, CA
Ranking
• Please rank the following items from 1 to 5 in
order of your preference, with
#1 = the activity you liked best
#5 = the activity you liked least
Please use each number only once.
___ Horseback riding
___ Team games
___ Free Swimming
___ Evening Programs
___ Arts & Crafts
30. Survey Toolbox
CPRS
March
2006
Ontario, CA
Code by item
Survey
Horseback
Riding
Team
Games
Free
Swim
Evening
Programs
Arts &
Crafts
1 1 5 4 4 3
2 2 1 1 2 4
3 3 2 2 1 5
4 4 3 5 3 2
5 5 4 3 5 6
6 6 6 6 6 1
31. Survey Toolbox
CPRS
March
2006
Ontario, CA
Code by ranking
Survey
Ranked
1
Ranked
2
Ranked
3
Ranked
4
Ranked
5
1
Horseback Teams Arts Programs Swim
2
Teams Arts Horseback Programs Swim
3
Swim Teams Arts Horseback Programs
4
Programs Swim Horseback Arts Teams
5
Horseback Arts Swim Teams Programs
6
Swim Arts Programs Teams Horseback
32. Survey Toolbox
CPRS
March
2006
Ontario, CA
Rating instead of
Ranking
• Please rate your interest in the following
activities
Activity
Very
Interested Interested
Barely
Interested
Not at all
interested
Horseback
riding
Free
Swimming
Arts & Crafts
33. Survey Toolbox
CPRS
March
2006
Ontario, CA
How would you code this question?
At our facility:
Strongly
Agree Agree Disagree
Strongly
Disagree
Does Not
Apply
Staff were
friendly
[ ] [ ] [ ] [ ] [ ]
Facilities were
nice
[ ] [ ] [ ] [ ] [ ]
Restrooms were
clean
[ ] [ ] [ ] [ ] [ ]
Rooms were cold [ ] [ ] [ ] [ ] [ ]
34. Survey Toolbox
CPRS
March
2006
Ontario, CA
Question Formats
Likert Scales
At our facility:
Strongly
Agree Agree Disagree
Strongly
Disagree
Does
Not
Apply
Staff were friendly [ 4 ] [ 3 ] [ 2 ] [ 1 ] [ X ]
Facilities were nice [ 4 ] [ 3 ] [ 2 ] [ 1 ] [ X ]
Restrooms were
clean
[ 4 ] [ 3 ] [ 2 ] [ 1 ] [ X ]
Rooms were cold [ 1 ] [2 ] [ 3 ] [ 4 ] [ X ]
35. Survey Toolbox
CPRS
March
2006
Ontario, CA
Rating: Version 1
• Please rate the following…
– Scale
• Strongly Agree (SA)
• Agree (A)
• Disagree (D)
• Strongly Disagree (SD)
Question SA A D SD
The entrance to the campground was
attractive
Staff were friendly & courteous
The campsites were large enough
36. Survey Toolbox
CPRS
March
2006
Ontario, CA
Rating: Version 1
• Please rate the following…
– Scale
• Excellent (A)
• Good (B)
• Fair (C)
• Poor (D)
Question A B C D
The entrance to the campground
Staff courtesy
Campsites size
38. Survey Toolbox
CPRS
March
2006
Ontario, CA
Rating: Version 2
• Semantic differential
– Rating scale
– Anchor words at each end
Clean __ __ __ __ Dirty
Accessible __ __ __ __ Inaccessible
Dark __ __ __ __ Well lighted
Safe __ __ __ __ Dangerous
Please rate our facility:
39. Survey Toolbox
CPRS
March
2006
Ontario, CA
How would you code this question?
Our facility is:
Welcoming [ ] [ ] [ ] [ ] [ ] Unwelcoming
Clean [ ] [ ] [ ] [ ] [ ] Dirty
Crowded [ ] [ ] [ ] [ ] [ ] Spacious
Cold [ ] [ ] [ ] [ ] [ ] Hot
40. Survey Toolbox
CPRS
March
2006
Ontario, CA
Rating: Version 2
• Semantic differential
– Rating scale
– Anchor words at each end
Clean X __ __ __ Dirty
Accessible __ __ X __ Inaccessible
Dark __ __ __ X Well lighted
Safe X __ __ __ Dangerous
Please rate our facility:
43. Survey Toolbox
CPRS
March
2006
Ontario, CA
Importance Performance:
Importance
Please rate the level of importance of each item
Very
Important Important
Barely
Important
Not at all
Important
Networking
Opportunities
Manual Development
Knowledgeable
Speakers
Tasty Breakfast
Convenient Date &
Time
Template provides
44. Survey Toolbox
CPRS
March
2006
Ontario, CA
Importance Performance:
Performance
Please rate the level of performance of each item
Excellent
A
Good
B
Fair
C
Poor
D
Networking
Opportunities
Manual Development
Knowledgeable
Speakers
Tasty Breakfast
Convenient Date &
Time
Template provides
45. Survey Toolbox
CPRS
March
2006
Ontario, CA
Sample Questions: Step One
Importance Performance
Please rate the level of importance of
each item and for each item please
grade our performance in that area
4= Very Important 1=Not Important Grade A, B, C, D
Networking Opportunities 4 3 2 1 Grade:_____
Manual Development 4 3 2 1 Grade:_____
Knowledgeable Speakers 4 3 2 1 Grade:_____
Tasty Breakfast 4 3 2 1 Grade:_____
Convenient Date and Time 4 3 2 1 Grade:_____
Template provided 4 3 2 1 Grade:_____
47. Survey Toolbox
CPRS
March
2006
Ontario, CA
Sample Questions: Step Two
Importance Performance
Survey # 1.a. Networking 1.b Networking 1.a.Manual 1.b.Manual
1 3 4 4 4
2 3 2 4 3
3 3 2 4 4
##
Average 3.00 2.67 4.00 3.67
• Each column represents a category from the
question. Importance is in the “A” column,
performance in the “B” column.
• Average is calculated using the function (fx)
tool in Excel. Ensure your average is
calculated by throwing out non-responses.
48. Survey Toolbox
CPRS
March
2006
Ontario, CA
Sample Questions: Step Three
Importance Performance
Importance Performance
Networking 3.15 3.07
Manual Development 3.67 3.52
Speakers 3.69 3.43
Breakfast 3.03 3.68
Date & Time 3.15 3.61
Template 3.67 3.74
• Develop a table in Excel of your mean scores.
• Highlight the table and select chart type “XY Scatter”
• Format X axis as Importance
• Format Y axis as Performance
• Set scale so that Value Y axis crosses at 2.5
• Develop a key and/or re-label points on graph
49. Survey Toolbox
CPRS
March
2006
Ontario, CA
Sample Questions: Step Four
Importance Performance
Developing Your Aquatic Manual
6
2
3
4
5
1
1.00
2.00
3.00
4.00
1.00 2.00 3.00 4.00
Low <---Importance---> High
Low<---Performance--->High
• Establish your key, so that items on the chart
can be easily identified
• Write your analysis based on the position of
the items on the chart & recommendations for
improvement or elimination of items.
Key
1. Networking
2. Manual Development
3. Speakers
4. Breakfast
5. Date & Time
6. Template
50. Survey Toolbox
CPRS
March
2006
Ontario, CA
Politics & Surveys
• Evaluation systems & projects can be political in
that they may support or refute the views that
people hold
• By their nature, evaluations are political when the
information is used to “manipulate” other people
even though the manipulations may be positive
• Sometimes being asked a question is not bad – it
may help to highlight & give credit to an elected
official who has been on your side
“It is amazing what you can accomplish if
you don’t care who gets the credit”
51. Survey Toolbox
CPRS
March
2006
Ontario, CA
Statistic Sample Calculators
• http://members.aol.com/johnp71/javastat.html
• http://www.macorr.com/ss_calculator.htm
• http://calculators.stat.ucla.edu/sampsize.phtml
• http://www.steinermarketing.com/calc_sample_size.htm
• Most surveys use:
– 95% Confidence level
– 5 % Confidence Interval (the +/- statistic that
newspapers typically report, e.g. +/- 5%)
52. Survey Toolbox
CPRS
March
2006
Ontario, CA
Resources: Internet Surveys
• Research indicates that most people
respond to email within 8 hours of
receipt and the remaining typically
respond within 72 hours
– (Dillman, 2000; Getz, 2000).
• Great way to collect data for projects when you
need immediate results.
• Low cost to process information, initial
investment can vary
– www.zoomerang.com
– www.surveymonkey.com
53. Survey Toolbox
CPRS
March
2006
Ontario, CA
Bibliography
• Dillman, Don. A. (2000). Mail and Internet
Surveys: The Tailored Design Method. John
Wiley & Sons, Inc. New York, NY.
• Henderson, Karla & Bialeschki, Deborah.
(1995). Evaluating leisure services: Making
enlightened decisions. Venture Publishing.
State College, PA.
• Huff, Darrell. (1954). How to lie with statistics.
W.W. Norton & Company. New York, NY.
54. Survey Toolbox
CPRS
March
2006
Ontario, CA
Contact Us
Dr. Katherine James
Department Chair
California State University, Long Beach
kjames@CSULB.edu
Mary Jo Flynn
Senior Analyst Intergovernmental Relations
City of Anaheim
maryjflynn@anaheim.net