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Modernization of Settlement:
      Definitions and Vision

    Ontario Ministry of Citizenship and
               Immigration
Modernizing Settlement - Working in CIC's New Outcomes
             and Streams Approach 2009
                  November 24, 2009


                    Katherine Hewson
                 Assistant Deputy Minister
           Citizenship and Immigration Division
Shared Objectives
 Maximize the contribution of immigration to achieve the social,
  demographic and economic goals of Canada and Ontario.

 Ensure immigrants have the opportunity to fully utilize their skills
  within the Canadian labour market as quickly as possible.

 Foster partnerships and the participation of municipal, community
  and private sector stakeholders in immigration.

 Recognize that the continuum of programs and service required to
  support successful social and economic integration must continue to
  evolve to respond to changing and emerging need.
                                    (from Canada-Ontario Immigration Agreement)

                                                                            2
Building on Our Progress
 New COIA initiatives jointly planned with MCI include:
     Increased municipal engagement, including Local Immigration
      Partnerships (LIPs) and funding for municipal immigration websites
     Expansion of language training to include more advanced and occupation-
      specific training; coordinated assessment
     Co-funding of some provincial bridging programs
     Development of Orientation Ontario course

 Expansion of CIC’s Terms and Conditions to include some pre-arrival
  and labour market services aligns with Ontario’s vision for an
  integrated system of services for immigrants.

 Research with OCASI on needs of immigrants and another project on
  needs of French-speaking immigrants.
                                                                         3
Evolving Settlement Needs

 MCI’s definition of “settlement” is holistic and encompasses a range
  of activities to achieve social and economic integration.

 Core services required by immigrants are mainstream programs
  (e.g. housing, education, social assistance, health, employment and
  training).

 Settlement agencies are often the first point of contact to these
  services. E.g., mental health needs of immigrants.

 Public services must also be delivered in a way that meets the
  needs of Ontario’s diverse population, including newcomers.
                                                                      4
Principles for Service
 An integrated, cohesive, coordinated system of programs and services for
  immigrants supported by core design principles:

    – Access: Immigrants know where to go for services; appropriate services are
      available; eligibility criteria that reflect reality of newcomer population

    – Flexibility: Services are flexible and responsive; can adapt to a range of
      individual and community needs.

    – Quality: Services meet immigrants’ needs and are provided effectively and
      professionally.

    – Cohesion: System-wide coordination and consistent programming to facilitate
      clear pathways for meeting individual goals and strong linkages among service
      providers and program types. Focus on local planning and community input.

    – Focus on results: Programs/services are outcomes-based and accountable;
      meet a measurable provincial standard of overall service quality; streamlined
      reporting requirements.
                                                                                   5
Operating Vision
                                          » Immigrant Services – clear entry
                                            points/access to services/multi-
                                            channel
                                          » Multi-service locations/province-wide
                                            coverage/services mobile and dynamic           » Common Contract – Outcome
                                                                                             Based Performance
                                                                                           » Flexible funding model to support
                                                                                             innovative and dynamic
       Client Perspective –                                                                  programming
       Continuum of services; no                                                           » Capacity building
       eligibility gaps; alignment with
                                                                                           » Report results and trends / needs
       core programs (e.g. health,
       education, housing, employment)
                                               Service Provider Perspective –
                                               Strategic partnerships with other service
                                               providers/responsive to emerging needs
                                               Local needs addressed through local
» Deliver immigrant services
                                               planning and community-wide
  based on defined client needs
                                               coordination (LIPs, RNEN, Local Labour
  & outcomes
                                               Market Planning tables)
» Refer to other support services
  as required
                               » Manage provider relationship                    Ministry Perspective –
                               » Monitor performance                             Government priorities; oversight and
                               » Develop streamlined processes                   policy development
                                    to support integrated service
                                    delivery
                                                                                                                        6




                                                                                                                        6
Opportunities to Leverage

There is an opportunity to:            Examples that MCI can leverage:


• Design programs focusing on client    Focus on end-to-end programming that
  needs                                  meets newcomers’ needs: e.g.,
                                         information, language, employment,
                                         education, housing, mental health
• Promote system-wide coordination;     Create linkages to other provincial
  linkages among programs and            programs – health, social services,
  services                               employment
• Develop consistent standards and      Build upon work by the sector and other
  administrative processes               sectors to develop standards
• Develop an outcome based              Work with the sector to research and
  performance management system         develop benchmarks for settlement and
                                        integration
                                                                                   7

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MCI Modernizing Settlement

  • 1. Modernization of Settlement: Definitions and Vision Ontario Ministry of Citizenship and Immigration Modernizing Settlement - Working in CIC's New Outcomes and Streams Approach 2009 November 24, 2009 Katherine Hewson Assistant Deputy Minister Citizenship and Immigration Division
  • 2. Shared Objectives  Maximize the contribution of immigration to achieve the social, demographic and economic goals of Canada and Ontario.  Ensure immigrants have the opportunity to fully utilize their skills within the Canadian labour market as quickly as possible.  Foster partnerships and the participation of municipal, community and private sector stakeholders in immigration.  Recognize that the continuum of programs and service required to support successful social and economic integration must continue to evolve to respond to changing and emerging need. (from Canada-Ontario Immigration Agreement) 2
  • 3. Building on Our Progress  New COIA initiatives jointly planned with MCI include:  Increased municipal engagement, including Local Immigration Partnerships (LIPs) and funding for municipal immigration websites  Expansion of language training to include more advanced and occupation- specific training; coordinated assessment  Co-funding of some provincial bridging programs  Development of Orientation Ontario course  Expansion of CIC’s Terms and Conditions to include some pre-arrival and labour market services aligns with Ontario’s vision for an integrated system of services for immigrants.  Research with OCASI on needs of immigrants and another project on needs of French-speaking immigrants. 3
  • 4. Evolving Settlement Needs  MCI’s definition of “settlement” is holistic and encompasses a range of activities to achieve social and economic integration.  Core services required by immigrants are mainstream programs (e.g. housing, education, social assistance, health, employment and training).  Settlement agencies are often the first point of contact to these services. E.g., mental health needs of immigrants.  Public services must also be delivered in a way that meets the needs of Ontario’s diverse population, including newcomers. 4
  • 5. Principles for Service  An integrated, cohesive, coordinated system of programs and services for immigrants supported by core design principles: – Access: Immigrants know where to go for services; appropriate services are available; eligibility criteria that reflect reality of newcomer population – Flexibility: Services are flexible and responsive; can adapt to a range of individual and community needs. – Quality: Services meet immigrants’ needs and are provided effectively and professionally. – Cohesion: System-wide coordination and consistent programming to facilitate clear pathways for meeting individual goals and strong linkages among service providers and program types. Focus on local planning and community input. – Focus on results: Programs/services are outcomes-based and accountable; meet a measurable provincial standard of overall service quality; streamlined reporting requirements. 5
  • 6. Operating Vision » Immigrant Services – clear entry points/access to services/multi- channel » Multi-service locations/province-wide coverage/services mobile and dynamic » Common Contract – Outcome Based Performance » Flexible funding model to support innovative and dynamic Client Perspective – programming Continuum of services; no » Capacity building eligibility gaps; alignment with » Report results and trends / needs core programs (e.g. health, education, housing, employment) Service Provider Perspective – Strategic partnerships with other service providers/responsive to emerging needs Local needs addressed through local » Deliver immigrant services planning and community-wide based on defined client needs coordination (LIPs, RNEN, Local Labour & outcomes Market Planning tables) » Refer to other support services as required » Manage provider relationship Ministry Perspective – » Monitor performance Government priorities; oversight and » Develop streamlined processes policy development to support integrated service delivery 6 6
  • 7. Opportunities to Leverage There is an opportunity to: Examples that MCI can leverage: • Design programs focusing on client  Focus on end-to-end programming that needs meets newcomers’ needs: e.g., information, language, employment, education, housing, mental health • Promote system-wide coordination;  Create linkages to other provincial linkages among programs and programs – health, social services, services employment • Develop consistent standards and  Build upon work by the sector and other administrative processes sectors to develop standards • Develop an outcome based  Work with the sector to research and performance management system develop benchmarks for settlement and integration 7