O2O - Management Committee

An Introduction
for Newcomers
Settling in Ontario
Une
Introduction à
l’établissement
en Ontario

Funded by / Financé par

Orientation to Ontario (O2O) is a bilingual pilot project
funded by Citizenship and Immigration Canada (CIC) and
the Ontario Ministry of Citizenship and Immigration (MCI).

O2O has been designed to
expedite and facilitate the settlement
of newcomers to Ontario
and to help them make informed choices.


Project Features
• Consistent, relevant, and accurate information

• A holistic approach to settlement process
with focus on clients

• Various delivery modes

• Sample settlement plan

• Springboard to a wider network of programs
and services


Objectives of the pilot
project
• To test the effectiveness of the Orientation to
Ontario (O2O) workbook content and facilitator
manual

• To assess the standardized service delivery models

• Through the evaluation process, to determine the
feasibility of implementing the O2O program
throughout Ontario


Scope of the pilot project

• The delivery of O2O workshops to
newcomers across Ontario through 10 local
service delivery agencies

• The distribution of O2O workbooks for
self-directed newcomers

• The launch and continued development of
the O2O website


• Standardized bilingual set of orientation tools for newly arrived newcomers:

Workbook Workshop Website

• Guide to sources of information in the community

• Tools and support to create a practical and feasible settlement plan


Project
Background


Project Development Plan

PHASE 1 PHASE 2 PHASE 3

Curriculum Program Design Province-Wide
Development and Pilot Testing Implementation

2009 - 2011 2012 - 2013 2013 and onwards
(to be determined based
on evaluation results)


2. O2O Project Partners
PHASE 2

Lead Agency

Francophone Coordinator

O2O Website and
Facilitators’ Training Provider

Transition Consultant


Thunder Bay

Toronto
WoodGreen Community Services
Thorncliffe Neighbourhood Office of Toronto
Working Women Community Centre
Peel and Halton
Catholic Crosscultural Services
York and Simcoe
Centre for Information and Community Services
West Region
YMCA of Hamilton/Burlington/Brantford
Participating Service YMCAs of Cambridge & Kitchener Waterloo

Delivery Agencies East Region
Catholic Immigration Centre- Ottawa
North Region
Thunder Bay Multicultural Association

FR Across Ontario
Collège Boréal


O2O
Project Tools
O2O Tools


O2O Workbook


O2O Workbook
Six key topics will be covered:

1. Getting to Know Ontario
2. Finding Newcomer Support and Services
3. Settling in Your New Region
4. Education and Training
5. Working and Business
6. Banking and Personal Finances


O2O Workbook

• Clients will be able to organize
their settlement information in
one place

• The workbook will enable
settlement agencies to add
local community information


O2O Workbook
• Arabic
• The workbook has been
• Chinese
translated into 11 languages
• Farsi
• The PDF version of the • Gujarati
translated workbooks will be • Hindi
accessible on the O2O website • Punjabi
• Russian
• Limited print copies of the • Spanish
workbooks will be distributed • Tagalog
through independent venues • Tamil
(e.g. colleges, libraries) • Urdu


O2O Website


O2O Website
www.orientationontario.ca
www.lontariocestchezmoi.ca
Hosted by OCASI through Settlement.Org

• Same content covered with all three tools
Public
Website • Useful links
• Schedule of workshops
• List of locations where workbooks are
available


O2O Website
Newcomer’s • Creation of a user/login functionality
Space
• Pre-populated settlement plan

• Interactive check lists

• Discussion forum on Settlement.org


O2O Workshop


O2O Workshop
Workshop Outline

• Broad overview of the settlement process

• Referrals can be made to other workshops or
to settlement counsellors for participants who
are interested in exploring other topics


O2O Workshop
Workshop Outline

• Length of a workshop: 12-15 hours
• Number of participants : 7-15
• Service delivery models:
• One and half consecutive days
• Three mornings/evenings within a week
• Three consecutive weeks


O2O Workshop
Process

After Subsequent
Session 1
session 1 Session(s)

• Outreach • Introduction • O2O PowerPoint • Delivery of a
Reports:
Customization minimum of 3
• Online • Collection of selected topics • Startup
Registration Demographic • Data Entry of • Mid Term
Information Demographic • Settlement Plan • Final
• Local Information
customization • Needs Assessment • Evaluation


O2O Support


Facilitator Manual
• Overview of the workshop

• Detailed agenda for facilitators’ use, which includes step-
by-step delivery suggestions for each agenda item

• Six information topics and three interactive topics

• Activity ideas and handouts

• Cultural references
• PowerPoint slides
• Samples of settlement plans


Online Discussion Forum
Objectives

• To provide support to workshop facilitators

• To assess and review the key points of the project’s
implementation

• To set out a number of recommendations for future action

• To generate a list of Frequently Asked Questions (FAQs)


1-855-626-0002
For newcomers
• For information & referrals related to O2O
products & services

• To register for workshops, find a location for the
workbook

• Service available in English & French

• Staffed from 9:00 am – 4:00 pm
Monday to Friday


1. The Registration Process
In-person at 1-855-626-0002
O2O Website LINE
an agency

Agency – Facilitator
Registration Form

Enter Information on
the O2O Database


What if O2O workshops are not
the right fit for a newcomer?
When newcomers are not able to commit to
attending the entire workshop:
O2O English/French Workbook or O2O
Website

When there are significant language barriers:
Translated version of the O2O workbook

If none of these tools are appropriate, please refer the newcomer to
other tools, programs and services in your community.


The Evaluation Process
Throughout the delivery of the O2O workshops, an external
consultant, PinPoint Research will be evaluating the
project materials and service delivery models by:

• Making on site observations during some workshops

• Conducting surveys with participants, facilitators and
management staff

• Facilitating focus groups and individual interviews


Before
O2O Workshop Process
Outreach

• Offset Printing Material

• Electronic Versions

• In-house Printing

Josie Di Zio Rahila Mushtaq
Senior Director of Planning and Orientation to Ontario
Program Development Project Manager
COSTI Immigrant Services COSTI Immigrant Services
mushtaq@costi.org

Masha Hall Maria Delgado
O2O Project Coordinator (English) O2O Project Coordinator (French)
COSTI Immigrant Services Collège Boréal
hall@costi.org maria.delgado@collegeboreal.ca


Merci
Thank you


O2O - Management Committee

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