The document summarizes a settlement service planning project in West Downtown Toronto that brought together over 60 organizations. The project aimed to enhance services for newcomers through developing a local service plan and coordination model. It involved research, community mapping, and discussions with service providers and stakeholders to identify service needs, gaps, strengths and existing collaborations. The resulting Settlement Service Strategy established goals and principles around employment support, language training, health support, information/referral, social inclusion, and coordination of services through improved partnerships, referrals and information sharing between agencies. Key learnings included the importance of early engagement and developing shared values to guide the planning process.