Maximizing Service Maps To Include The Critical CIs on The Mainframe

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ServiceNow offers IT operations management (ITOM) solutions that deliver enhanced visibility, automation, and operational intelligence to keep business services up and running. Customers using Service Mapping with Discovery are able to resolve service outages, optimize service architectures, and assess the service impact of infrastructure changes. However, the ServiceNow platform does not support your mainframe and IBM i environments by default – leaving a huge gap in your service maps and risking costly downtime when outages occur. Learn how you can seamlessly integrate mainframe and IBM i systems into your ServiceNow IT Workflows so you can eliminate manual processes, increase productivity and respond faster to improve service availability across your business. By leveraging Ironstream for Service Mapping customers are able to drive self-aware operations, accelerate their hybrid-strategy, and get more out of their ServiceNow and legacy IBM investment. Topics will include: • How to get more out of ServiceNow Service Mapping by including your legacy IBM systems • How to extend ServiceNow Discovery to auto-populate your CMDB • Customer use cases and examples

Maximizing Service Maps
to Include the Critical CIs
on the Mainframe
Presenters
Peter Klein – Senior Technology Alliance Manager
Ian Hartley – Senior Director of Product Management
David Friedman – Senior Sales Engineer

Automatically Integrate mainframe and IBM i systems
into leading IT analytics and operations platforms
for an enterprise-wide view of your digital business
Precisely Ironstream®
2

Ironstream Solutions
Discovery
• Complete the single
view of entire
infrastructure to
enable smarter IT
decisions
• Rapidly configure and
launch secure discovery
of the IBM mainframe
and IBM i resources and
their relationships
• Automates manual
process and keeps an
accurate single source
of record
• Relationship mapping -
maps dependencies and
assigns relationships
Event Management
• Sophisticated event
status management of
messages to help drive
proactive enterprise
systems management
• Analyzes complex event
streams allowing
operations staff to
quickly determine the
cause of a problem
• Quickly and accurately
prioritize and filter
numerous events allowing
operations staff to
quickly see the
problem cause
• Hardware Asset
Management (HAM)
• Software Asset
Management (SAM)
• Log Analytics
• And more…
Further Integrations
IT Operations Management
3

4
What Does
Ironstream
for
ServiceNow
Discover?
IBM i
• Local Storage with ASPs
• Memory
• LPAR
• CPU
• Network connectivity
• Installed software
• Selected system values
• Subsystems
• Active jobs
• Jobqueues
• Output queues
• Libraries
• Programobjects
• MQ– managers, channels, queues
IBM Z
(mainframe)
• Db2- DDF,DSG, databases, table spaces anddeep
configuration data
• Jobactivity
• DASD storage
• Storage groups
• CICS- regions, transactions, programs
• IMS- regions, databases, transactions, programs
• MQ- managers, channels, queues
• Memory
• LPAR
• CPU
• Network connectivity
• Installed IBM& non-IBM software
IBM Z,Db2,CICS andotherproductnames,terminologyandphrases arecopyrightand/ortrademarksof IBM Corp.inthe United States andothercountries.

7
Why Care About Service Mapping?
• Need visibility into complete IT
• Must beagile and responsive
• Quickly identify and resolve issues
• Keepyourbusiness running
• Have happy customers

8
Starts with
Understanding
What is there
• Leveragewhatyouknow
• What youhave
• How it connects
How items relate
• Applyyourknowledge
• Standard/expected
• Non-standard/unexpected
• “Just because…”

9
Starts with
Understanding
What is there
• Leveragewhatyouknow
• What youhave
• How it connects
How items relate
• Applyyourknowledge
• Standard/expected
• Non-standard/unexpected
• “Just because…”
CIs
CI
connections

Analogy: City
Break
10
Discovery
Points of Interest
• Museums, galleries, restaurants, bars
Connections
• Roads, pathways, bus stops, subway stations
Service Mapping
Adds context
• POIs and connections for a journey
• Clarityof impact when POIis unavailable

11
Service Mapping for Mainframe
and IBM i
• ‘Patterns’ add discovered CIsinto a service context
• Configure…run…automate
• Get mainframe and IBM i into the wider service view

Your team has a huge responsibility to enable IT services without disruption for your organization. ServiceNow Service Mapping gives you a clear idea of how services are affected by infrastructure issues. However, you are missing one critical piece – visibility into the mainframe (IBM Z). To drive business value, you need visibility into service performance by automatically connecting mainframe CIs into your CMDB and ServiceNow Service Mapping. In this webinar, Ian Hartley, Director of Product Management at Precisely, will discuss how Precisely Ironstream can help you with ITOM visibility by automatically linking your mainframe to ServiceNow Service Mapping in just a few clicks. Watch this on-demand webcast to learn: • The “must-dos” for a proactive approach to mainframe visibility in ServiceNow Service Mapping • How to auto-populate the CMDB and ServiceNow with mainframe CIs • The immediate value Ironstream can bring to your business by connecting the mainframe to ServiceNow

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1. Maximizing Service Maps to Include the Critical CIs on the Mainframe Presenters Peter Klein – Senior Technology Alliance Manager Ian Hartley – Senior Director of Product Management David Friedman – Senior Sales Engineer

2. Automatically Integrate mainframe and IBM i systems into leading IT analytics and operations platforms for an enterprise-wide view of your digital business Precisely Ironstream® 2

3. Ironstream Solutions Discovery • Complete the single view of entire infrastructure to enable smarter IT decisions • Rapidly configure and launch secure discovery of the IBM mainframe and IBM i resources and their relationships • Automates manual process and keeps an accurate single source of record • Relationship mapping - maps dependencies and assigns relationships Event Management • Sophisticated event status management of messages to help drive proactive enterprise systems management • Analyzes complex event streams allowing operations staff to quickly determine the cause of a problem • Quickly and accurately prioritize and filter numerous events allowing operations staff to quickly see the problem cause • Hardware Asset Management (HAM) • Software Asset Management (SAM) • Log Analytics • And more… Further Integrations IT Operations Management 3

4. 4 What Does Ironstream for ServiceNow Discover? IBM i • Local Storage with ASPs • Memory • LPAR • CPU • Network connectivity • Installed software • Selected system values • Subsystems • Active jobs • Jobqueues • Output queues • Libraries • Programobjects • MQ– managers, channels, queues IBM Z (mainframe) • Db2- DDF,DSG, databases, table spaces anddeep configuration data • Jobactivity • DASD storage • Storage groups • CICS- regions, transactions, programs • IMS- regions, databases, transactions, programs • MQ- managers, channels, queues • Memory • LPAR • CPU • Network connectivity • Installed IBM& non-IBM software IBM Z,Db2,CICS andotherproductnames,terminologyandphrases arecopyrightand/ortrademarksof IBM Corp.inthe United States andothercountries.

5. ServiceNow Store 5

6. Service Mapping 6

7. 7 Why Care About Service Mapping? • Need visibility into complete IT • Must beagile and responsive • Quickly identify and resolve issues • Keepyourbusiness running • Have happy customers

8. 8 Starts with Understanding What is there • Leveragewhatyouknow • What youhave • How it connects How items relate • Applyyourknowledge • Standard/expected • Non-standard/unexpected • “Just because…”

9. 9 Starts with Understanding What is there • Leveragewhatyouknow • What youhave • How it connects How items relate • Applyyourknowledge • Standard/expected • Non-standard/unexpected • “Just because…” CIs CI connections

10. Analogy: City Break 10 Discovery Points of Interest • Museums, galleries, restaurants, bars Connections • Roads, pathways, bus stops, subway stations Service Mapping Adds context • POIs and connections for a journey • Clarityof impact when POIis unavailable

11. 11 Service Mapping for Mainframe and IBM i • ‘Patterns’ add discovered CIsinto a service context • Configure…run…automate • Get mainframe and IBM i into the wider service view

12. Demo 12

13. Q & A

14. Thank you

Editor's Notes

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