Material Handlin Devices
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Material handling involves the movement, packing, and storage of materials mechanically or manually. Common material handling equipment includes wheeled trolleys, forklift trucks, trailers, conveyors, overhead cranes, industrial robots, and automated guided vehicles. Each type of equipment has different uses depending on the load size, distance required for movement, and whether vertical or horizontal movement is needed. Industrial robots can handle hot or radioactive materials and are used for welding, while automated guided vehicles follow defined pathways to automatically load and unload goods in integrated automation systems.
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The document discusses the recruitment and retention process of sales personnel called Euro Champs at Eureka Forbes Ltd (EFL). It describes how EFL targeted young graduates and used referrals to find candidates with the right skills and drive to sell complex home appliances. The job involved long hours of travel, customer interactions and pressure to meet high sales targets. This led to high attrition with most Euro Champs leaving after a year. To improve retention, the document suggests EFL provide better compensation, support services and a less sales-focused evaluation system. It questions if EFL's strategy needs changing given shifting market conditions.
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The document discusses Nokia's distribution network in India. It describes Nokia's partnership with HCL Infosystems (HCLI) to distribute Nokia phones through a multi-level network of redistribution stockists, dealers, and retailers across India. It provides details on the roles of channel partners, margins at different levels, infrastructure requirements, and support provided by Nokia to distributors.
Group7 nokia
Nokia's strategy in India focused on expanding mobile voice and data, driving consumer multimedia, and bringing new mobile technologies to market. It established Nokia Concept Stores to allow customers to experience products before purchase. It partnered with distributors and developed a network of priority dealers and multi-brand retailers. Nokia provided its channel partners with assistance in selection, training, sales collaterals and schemes to encourage sales. It faced challenges with competition from Samsung, dependence on pull strategy, poor after-sales service, and issues with credit terms and margins for distributors.
TQM - SPC Tools Report
This document summarizes the results of applying statistical process control tools to improve the response time for resolving IT issues faced by internal customers of Genesis Futuristic Technologies Limited. The summary is:
1) Pareto charts identified login issues, unawareness of change rules, and printing problems as causing most delays over 2 hours.
2) Phase 1 efforts addressed unawareness of change rules, reducing average response time to 52 minutes but some points remained uncontrolled.
3) Phase 2 focused on login issues and printing by reinstalling printers and notifying login rules, bringing the average down to 46 minutes and achieving statistical control.
TQM - SPC Tools
Genesis Futuristic Technologies Limited implements a Total Quality Management system to improve customer response times for IT issues. They identify that the average time to resolve issues less than 30 minutes is 97 minutes. The goal is to reduce this to 48 minutes. Through statistical process control methods like Pareto charts, they find that login, awareness, and printing issues cause 70% of delays. Changes like standardizing the login process and improving printer setup help reduce the average response time to 46 minutes, meeting their goal.
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