This document discusses how business intelligence and data analytics can help match participants faster and more effectively for an exchange program. It provides an overview of common challenges in matching, such as long matching times and unsatisfied participants. It then describes how platforms like CustomerGauge, manage.aiesec.org, and myaiesec.net can be used to obtain data on customer preferences, supply and demand trends, and matching metrics to develop strategies to optimize the matching process. Specific analytics tools and functions are outlined for gathering insights to increase matching rates and satisfaction while decreasing matching times.

1. Business Intelligence|
Match, OGX:
Converting Data into Action for Growth
Rotterdam, 25th-29th November

2. Are these your current challenges?
Takes to long to match an
EP
A lot of undelivered EP’s?
Too many hours spent finding
the right TN?
Unsatisfied EP’s before and
after exchange?
Check the output to ensure you over come all the above
mentioned challenges!

3. Why BI for Matching faster and more?
Decreasing matching time
Increasing Matching rate
Human Resources Efficiency
More Satisfied Customers
Matching enables easier, higher and faster enables
delivery of our promises to our customer

4. Ensuring you
Match Faster and
more
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5. Did you
know?
UPS used BI and advanced analytics such as operations research to build systems an
processes that made its operations more efficient (including a 30-million mile reduction
annual miles driven) while offering more products and delivering better service

6. What you need to know for
fast and bigger matching?
Matching time
Matching rate
Supply and demand
Customer needs
Existing platforms allows to manage this complex of
operations and build strategy for process optimization

7. Platforms
What information do you need to match more and
faster?
manage.aiesec.org
myaiesec.net
What is your customer looking for
What is S&D now
CustomerGauge
What does your customer like?
Matching rate
Matching time
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8. How you can use the platforms to get this
information?
CustomerGauge
manage.aiesec.org
myaiesec.net
Analytics tab
Search engine modification
Waterfall report
Application
Self-selected issues
Notifications
Comments
5

9. manage.aiesec.org
manage.aiesec.org is a backstage of Opportunity portal, where you can
understand what is your customer searching and who is your potential partner
Get to know where and what your customer
wants at the click of a button!
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10. The most relevant analysis tools that you can utilize for
smarter matching strategies are:
Analysis tab
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11. Analytics tab
Raise TN’s with
the right
countries:
Understand
where and for
what your users
want to go on
exchange for
and raise TN’s
with those
countries to codeliver the
relevant
experiences for
your entity!
Filter By MC/LC

12. Who should do this?
LC VP, MC VP
How often?
Analyze at least once every week for daily tracking
your partnerships and any time you’re planning your
future partnerships
LC should be educated about how to get
this information after each allocation
period
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13. myaiesec.net
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14. Tools for myaiesec.net
Search engine
modification
Save search
Profile completion meter
Application
Ask questions/Apply/Survey/Upload
CV or package
Automatic Acceptance/Rejection
E-mails
Notifications
Completion
Matchability
Issues and Sub product
filters
Likes
EP application Counter
Applications
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15. Do you want to know all possible
information you need to match for EP form
at the click of a button?

16. Notifications
Step #1
Click
Notifications
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17. Do you want to find the most match-able
TN’s for your form in one click and apply to
the TN in 6 clicks?

18. Matchability
Step #2
Click on EP form to
see most matchable
TN’s on the system
for the form. Click
on TN ID to check
the form
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19. Search engine
modification
Step #3
Go to Browse
Partnerships
after choosing
the TN ID’s
you think are
best for the EP
Section
Text to Elaborate
19

20. Application
Step #4
1. Put the TN code
in the search box
2. Select the TN you
want, ask a
question to the
TN if you want to
know anything
more from the TN
(no need for
matching emails!)
Section
Text to Elaborate
20

21. Application
Step #5
1. Apply to the TN
if you satisfied with
the answers.
2. Each EP can
apply to 3 TN’s at
any time.
3. If the TN does
not reply in 10
days the EP can
apply to more TN’s
Section
Text to Elaborate
21

22. Notifications
Step #6
Check the
Like
Notifications.
They are
from TN’s
that are
interested to
select you!
Section
Text to Elaborate
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23. In order to know how many raises you need to reach your
target you need to know your match rate!

24. Efficiency
Step #7
Efficiency allows
you to see MARE and RA-RE
rates over all
and in specific
Sub-Products
and Issues!
Section
Text to Elaborate
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25. Efficiency
Step #8
A higher match rate means
more satisfied consumers and
higher conversion!
You can check the match rate of
the ICX side you are trying to
match with to understand
whether you will meet the
country partnership goals or
not!
Section
Text to Elaborate
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26. Who should do this?
LC and MC Vice President Exchange, Operations
How often?
Use it in your daily operations for monitoring current
situation and correct your actions towards goal achievement
How LC should get it?
LC should be educated about how to use this
information and enable higher conversion
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27. CustomerGauge
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28. Using CustomerGauge for OGX Product
Development
“CustomerGauge gives you all the data you
about how is your customer perceives
processes which are going”
Self Selected Issues
% of Promoters
NPS Score
Response Rate
Comments

29. Being customer-oriented means evolving
our product based on what the customer
likes and elimination what the customer
dis-likes!

30. Self Selected Issues
1) Date Range: Select
the last quarter that you
want analyze (quarterly
do the process
improvement is
recommended)
2) Filter by: Survey
date
#2 Step
#1 Step
#3 Step

31. Self Selected Issues
#4 Step
Select the top 3 detractors issues
for level 1 looking to the % (ALL)
#5 Step
1) For each level 1 issue, you
look to the level 2 issues of
those level 1 issues
2) Than you have the information
that you need and what you
need to focus to improve

32. Working on and improving what the majority of
customers dislike will enable higher customer
satisfaction

33. Waterfall report
#6 Step
1) Date Range: Select
the last quarter that you
want analyze (quarterly do
the process improvement
is recommended)
2) Filter by: Survey date
#7 Step
#8 Step

34. Self Selected Issues
#10
Step
#9 Step
See the top level 2 detractors issues and how much
it is contributing to the NPS Score (+/-)
This information helps you to define a focus and also
set your goals for process improvement
See the top level 1 detractors issues and
how much it is contributing to the NPS
Score
This information helps you to define a
focus and also set your goals for process
improvement

35. Improving the product based on what the customer
really felt after experiencing our product will enable
higher customer satisfaction leading to higher growth

36. Comments
#11
Step
1) Use the self selected issue analyses made in the
previous slide
2) Click on comments of the top 3 issues of level 1 and
level 2 and you will get better information about each
issue

37. Who should do this?
Members, Leaders, LC VP, LCP, MC VP. MCP
How often?
Each 2 days at LC level, and weekly at National level
How LC should get this information?
LCs are using this information by themselves and it can
be provided from National level weekly
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38. “Efficient Matching enables easier, higher and
faster delivery of our promises to our
customer”
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