- CEO Eden Viaggi (tour operating)
- CEO Antares Hotels (hospitality)
- CEO Melià Hotels (hospitality)
- CEO NH Hotels (hospitality)
- CEO Starwood Hotels (hospitality)
- CEO Trenitalia (transport)
- CEO Alpitour (tour operating)
- CEO Costa Crociere (cruises)
- CEO Kuoni Destination Management (destination management)
- CEO Amadeus Marketing Italia (technology)
- CEO Valtur (tour operating)
- CEO MSC Crociere (cruises)
- CEO Trenord (transport)
- CEO ATA Hotels (hospital
E-tourism, nuove competenze e nuovi mestieri, le slide di Nadzeya Kalbaska.Ravenna Future Lessons
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If you are looking for studying in Italy with a scholarship program this guide will help you to choose the best universities related to your field of education. Study abroad in Italy and we Exprenza provides you all assistance for university application. Interested also can apply for Italy scholarship up to 10000€ every year.
www.exprenza.com
From 18-25 March it will take place the Training Course "Facilitators Wanted" in Alicante (SPAIN).
In this document you can find all the information about the training, the trainers, the venue and how to get there.
Knowledge management and emerging collaborative networks in tourism business ...Jari Jussila
Knowledge Management and Emerging Collaborative Networks in Tourism Business Ecosystems to be presented at 16th European Conference on Knowledge Management - ECKM 2015, The University of Udine, Italy.
Authors: Salvatore Ammirato, Alberto Michele Felicetti, Marco Della Gala,
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Valorizzare la Legacy di EXPO per sviluppare la destinazione Milan - G. PalmucciMTM IULM
"Valorizzare la Legacy di EXPO per sviluppare la destinazione Milano" - 27 Ottobre 2015 - Intervento di Giorgio Palmucci, Presidente di Confindustria alberghi
L’italia e milano in occasione di EXPO 2015 [Eng]MTM IULM
Il Master in Tourism Management (MTM) presenta i risultati di un progetto pilota che rappresenta un proof of concept in vista dello sviluppo di un sistema di monitoraggio innovativo per la destinazione Italia e per Milano (Destination Monitor) in grado di orientare imprese e istituzioni del turismo nello sviluppo e nella comunicazione di offerte mirate a specifici mercati internazionali. Il progetto si articola in due sezioni: a) Interviste dirette ai turisti stranieri presenti a Milano nel periodo di Expo Attraverso interviste dirette a centinaia di visitatori presenti a Milano in occasione di Expo, i risultati del progetto MTM offrono indicazioni utili sulla gestione del post-evento: • Esiste una difendibilità del prodotto Italia, che si caratterizza per una forte unicità percepita ed un elevato interesse dei visitatori a ritornare • Esiste un forte potenziale per lo sviluppo di nuovi prodotti non convenzionali, che toccano destinazioni minori e nuove tematiche, rivolti a specifici segmenti di turisti • Emerge la necessità di una DMO per: o Rafforzare il potere negoziale della destinazione Italia verso i grandi player online o Organizzare l’offerta secondo le nuove tendenze della domanda o Migliorare l’esperienza di visita dei turisti attraverso il miglioramento dei servizi di supporto e una accorta pianificazione strategica b) Esperimento di analisi dei contenuti visuali Attraverso un’analisi qualitativa delle immagini postate su Instagram da turisti stranieri e da quelle comunicate da Explora, il progetto MTM dimostra le potenzialità dell’analisi di visual contents per orientare le strategie di sviluppo e comunicazione dell’offerta turistica di Milano e dell’Italia per l’attrazione di visitatori internazionali.
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If you are looking for studying in Italy with a scholarship program this guide will help you to choose the best universities related to your field of education. Study abroad in Italy and we Exprenza provides you all assistance for university application. Interested also can apply for Italy scholarship up to 10000€ every year.
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Valorizzare la Legacy di EXPO per sviluppare la destinazione Milan - G. PalmucciMTM IULM
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Il Master in Tourism Management (MTM) presenta i risultati di un progetto pilota che rappresenta un proof of concept in vista dello sviluppo di un sistema di monitoraggio innovativo per la destinazione Italia e per Milano (Destination Monitor) in grado di orientare imprese e istituzioni del turismo nello sviluppo e nella comunicazione di offerte mirate a specifici mercati internazionali. Il progetto si articola in due sezioni: a) Interviste dirette ai turisti stranieri presenti a Milano nel periodo di Expo Attraverso interviste dirette a centinaia di visitatori presenti a Milano in occasione di Expo, i risultati del progetto MTM offrono indicazioni utili sulla gestione del post-evento: • Esiste una difendibilità del prodotto Italia, che si caratterizza per una forte unicità percepita ed un elevato interesse dei visitatori a ritornare • Esiste un forte potenziale per lo sviluppo di nuovi prodotti non convenzionali, che toccano destinazioni minori e nuove tematiche, rivolti a specifici segmenti di turisti • Emerge la necessità di una DMO per: o Rafforzare il potere negoziale della destinazione Italia verso i grandi player online o Organizzare l’offerta secondo le nuove tendenze della domanda o Migliorare l’esperienza di visita dei turisti attraverso il miglioramento dei servizi di supporto e una accorta pianificazione strategica b) Esperimento di analisi dei contenuti visuali Attraverso un’analisi qualitativa delle immagini postate su Instagram da turisti stranieri e da quelle comunicate da Explora, il progetto MTM dimostra le potenzialità dell’analisi di visual contents per orientare le strategie di sviluppo e comunicazione dell’offerta turistica di Milano e dell’Italia per l’attrazione di visitatori internazionali.
L’italia e milano in occasione di EXPO 2015 [ITA]MTM IULM
Il Master in Tourism Management (MTM) presenta i risultati di un progetto pilota che rappresenta un proof of concept in vista dello sviluppo di un sistema di monitoraggio innovativo per la destinazione Italia e per Milano (Destination Monitor) in grado di orientare imprese e istituzioni del turismo nello sviluppo e nella comunicazione di offerte mirate a specifici mercati internazionali.
Il progetto si articola in due sezioni:
a) Interviste dirette ai turisti stranieri presenti a Milano nel periodo di Expo
Attraverso interviste dirette a centinaia di visitatori presenti a Milano in occasione di Expo, i risultati del progetto MTM offrono indicazioni utili sulla gestione del post-evento:
• Esiste una difendibilità del prodotto Italia, che si caratterizza per una forte unicità percepita ed un elevato interesse dei visitatori a ritornare
• Esiste un forte potenziale per lo sviluppo di nuovi prodotti non convenzionali, che toccano destinazioni minori e nuove tematiche, rivolti a specifici segmenti di turisti
• Emerge la necessità di una DMO per:
o Rafforzare il potere negoziale della destinazione Italia verso i grandi player online
o Organizzare l’offerta secondo le nuove tendenze della domanda
o Migliorare l’esperienza di visita dei turisti attraverso il miglioramento dei servizi di supporto e una accorta pianificazione strategica
b) Esperimento di analisi dei contenuti visuali
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MTMXI Final Project - Destination Monitor 1 (ENG)MTM IULM
Italy continues to be an authentic and memorable country where travellers still want to return for holidays. However, not only for food and wine, art & culture or fashion, shopping & design. There is a potential that is yet to be exploited to increase the average stay, to seasonally adjust the flow of tourists and to improve the quality of the visitor’s experience to Italy.
MTMXI - Final Project: Destination Monitor (3/3)MTM IULM
Milano fotografata dai turisti durante Expo ci sorprende: vedono in modo diverso ciò che è sotto i nostri occhi sempre.
- Monumenti in secondo piano, focus sulle persone
- Foto di esterni prevalgono sui particolari interni
- Cibo, ma con molti stereotipi
- Icone tradizionali, ma attenzione ai nuovi luoghi della città
Ce lo dicono i risultati di un’analisi esplorativa delle foto postate spontaneamente dai visitatori su Instagram che MTM IULM ha svolto in collaborazione con Explora a maggio e giugno 2015.
MTMXI - Final Project: Destination Monitor (2/3)MTM IULM
Non solo Roma, Venezia, Firenze, Napoli e Milano. Non solo enogastronomia, arte &cultura e fashion, shopping & design.
Esiste un potenziale ancora da valorizzare per aumentare la permanenza media, destagionalizzare i flussi turistici e migliorare la qualità dell’esperienza di visita. Ce lo dicono i visitatori in Italia per l’Expo, segnalandoci nuovi luoghi e attività che desiderano sperimentare in un futuro viaggio in Italia.
MTMXI - Final Project: Destination Monitor (1/3)MTM IULM
Siamo ancora un paese autentico e memorabile dove si vuole tornare in vacanza.
Ce lo dicono i visitatori in Italia per l’EXPO, comunicandoci aspettative, attività e giudizi studiati in tempo reale da MTM IULM e anticipati in questo documento.
È il primo nucleo del Destination Monitor, strumento innovativo di intelligence sull’evoluzione della domanda turistica per guidare imprese e istituzioni nello sviluppo di offerte mirate a specifici mercati internazionali.
www.mtm.iulm.it
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Master in Tourism Management_presentation
1. Libera Università di Lingue e Comunicazione IULM
Master in
Tourism Management
VI Edition - 2010
Master of Science
Director: Professor Manuela DE CARLO
Coordinators: Francesca SALA
Barbara OLDANI
2. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
Objectives
MTM offers
• PARTICIPANTS
o a challenging learning experience in a multicultural environment
o a close personal relationship with professors from the most important
universities which specialize in tourism studies both in Italy and abroad and with
managers from some of the most interesting companies in the field
o immediate job prospects in the tourism industry
• COMPANIES
o motivated individuals, alert to innovation, with in-depth knowledge of the
tourism business and cutting edge management tools
• INSTITUTIONS and ORGANIZATIONS
o experts in projecting, organising and communicating the tourist offer in
innovative ways using the best international practices
3. Libera Università di Lingue e Comunicazione IULM
MTM in numbers
•60 university credits
•250 contacts from 23 countries in 2008: international and multicultural
• 6 out of 21 teachers from the best research centers and universities in tourism
management at the international level
• 7 out of 21 specialist courses run by professionals from the most important
companies in the field
• 60 managers and entrepreneurs as testimonials, teachers and project tutors
•14 projects financed by tourism companies
• 30 projects and business plans developed by students, 15 of implemented or in the
pipeline
• 400 partner companies in Italy and abroad
• 1 internship for the duration of 6 months mandatory and tailor-made as “fast lane”
access to the job market
4. Libera Università di Lingue e Comunicazione IULM
Placement
98% of previous editions’ graduates work in the tourism field
2/3 of them received a job offer from the company in which they did their internship
MTM actively supports placement through:
- high value internships
- graduate recommendation to partner companies
- CV Book with MTM graduate profiles, sent to more than 500 companies
5. Libera Università di Lingue eeComunicazione IULM
Libera Università di Lingue Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
Placement - examples
• Strategic Management researcher for Tecnotur - Madrid, Spain (MTM 2)
• Incoming management Kuoni Destination Management – London, UK (MTM 3)
• Extranet manager for the Italian Department Travco – London, UK (MTM 3)
• Consultant for Belle Tourism International – Shanghai, China (MTM 4)
• Product Development Officer Belize Tourism Board - Belize (MTM 4)
• Room division manager Antares Hotels (MTM 1)
• Incoming Manager for Italy for the Japanese market JTB Europe (MTM 3)
• Country manager assistant TUI Fly (MTM 3)
• Sales Carlson Wagonlit Travel (MTM 4)
• CEO Assistant Eden Viaggi (MTM 4)
• Owner of a travel agency “Vivere e Viaggiare” Cisalpina Tours (MTM 3)
• Marketing and Communication Hotelplan-Turisanda (MTM 2)
• Consultant for a tourism real estate company R&D Hospitality (MTM 2)
• Events organization Uvet American Express (MTM 2)
• Communication Amadeus Marketing Italia (MTM 1)
6. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
Participants
Enrolment cap (30 students)
Highly motivated students
Graduates in various subjects, but mainly Tourism, Communication, Languages,
Tourism Management, Economics
Brief work experience
Some have entrepreneurial projects
Excellent command of English and of one other foreign language
7. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
Teaching Methods
One year, full time
Entirely run in English
Compulsory attendance, from 9am to 5.45pm, from Monday to Friday
1,500 hours of which:
15% traditional lessons
20% case studies, work groups and simulations
28% field projects and business plan
16% professionals in class, with more than 60 companies
21% internship
8. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
Teaching Methods
9. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
Program and Faculty
January – February 2010
I module: Basic Competence Building
COURSES TEACHERS
Players and Roles in the Tourism Peres – IULM University
System
Sustainable Tourism Guidelines and Peres and Caso – IULM University
Management Practices
Accounting Management D’Angella – IULM University
English Workshop Willis – IULM University
10. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
March – April 2010
II module: Management Practices
COURSES TEACHERS
CHESS Real Time Simulation Game Alvarez - Cornell University (USA)
Marketing Management Mauri – IULM University
Business Strategy Bruni – IULM University
Information Technology for Tourism Managers Piccoli – Sassari University
Organizational Behavior and Human Resources Quaratino – IULM University
Squarcia - Starwood
Advanced Accounting and Management Control Sainaghi- IULM University
Corporate Finance and Real Estate Investment Sainaghi – IULM University
Revenue Management Zennaro – Intercontinental Hotels
Group (Madrid)
Business Profitability Analysis Alvarez- Cornell University (USA)
11. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
April - May 2010
III module: Tourism Professionals
•Hospitality Management
1 month with managers
•Retail Management and entrepreneurs from
over 60 companies in
•Transport Management the tourism field
•Meeting Industry Management
testimonials - simulations – case discussions – exercises – group work and
field project - experience on the job - forum, blog and research projects
12. Libera Università di Lingue e Comunicazione IULM
III module: Tourism Professionals
The Companies
Hotel Management Companies .
Accor Best Western NH Hoteles
AICA D’O Melià Hotels & Resorts
Alliance Alberghi Hilton Starwood Hotels & Resorts
Antares Hotels Intercontinental Tivigest
ATA Hotels Marriott Una Hotels & Resorts
Villa d’Este
Retail Companies
Amadeus Departures Kuoni
Alpitour ECTAA Mistral – Quality Group
Aviomar Eden Viaggi Mobissimo
BCD Travel Etrusca Viaggi Naar Worldwide Tours
Bravo Net Evolution Travel Nicolaus Tours
Brevivet Expedia Outtravel
Cartorange Frigerio Viaggi Uvet American Express Corporate Travel
Cisalpina Tours Hotelplan Turisanda Valtur
Club Med
I Viaggi del Ventaglio
Transport Companies
Air Dolomiti S.p.A. Costa Crociere Royal Caribbean Cruise Line
Alitalia Meridiana Trenitalia
Austrian Airlines MSC Crociere TUI Fly
13. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
III module: Tourism Professionals
The companies
Meeting Industry
Aim Group CREO Gruppo Triumph
Rimini Riviera Convention Bureau Fiera Milano Congressi MCI
Turin Convention Bureau Fiera Roma SAP
Vienna Convention Bureau Fondazione Fiera Milano Teknocongress
Institutions
Agenzia Nazionale per il Turismo
Val di Fiemme APT
Milan Town Council
Confturismo
Turismo Friuli Venezia Giulia
Consultancy companies
De Faveri & Associati Progetto Turismo
DLA Piper R&D Hospitality
Giara Consulting Group Studio Ambrosetti
KPMG The Bench
14. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
III module: Tourism Professionals
Experience on the job
A training day organized at the companies’ headquarters with managers as teachers.
Amadeus Italia, Antares Hotels, ATAhotels, Costa Crociere, Hilton, Marriott, NH
Hoteles, Melià Hoteles have taken part in the project over the past years years
A day at NH Touring, Milan to understand the critical points of different management
processes in a hotel chain
15. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
III module: Tourism Professionals
Experience on the job
A day at Milan Marriott Hotel to analyze the specifics of managing a meeting and
convention area
16. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
III module: Tourism Professionals
Experience on the job
A half day at Hotel Concorde – Antares Hotel to understand the management
procedures of a single unit hotel
17. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
III module: Tourism Professionals
Experience on the job
A half day at Amadeus Marketing Italia to understand how a GDS works
18. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
III module: Tourism Professionals
Forum and Face to Face MTM 5
• Innovative Skills in Tourism Management: CISET – Cà Foscari, IULM and Tsm face to face with
companies – BIT – International Tourism Exhibition, February 21st 2009
• Forum Air Companies: The State of the Industry and Challenges for the Future –March 11th
2009
• What’s the Latest in Tour Operating? – March 27th 2009
• Cruises: The Hospitality of the New Millennium? – May 25th 2009
• Beyond the Shop: Home-based Travel Agents – March 17th 2009
• Travel Agencies: Trends and Performances – March 19th 2009
• From Traditional to Dynamic Packaging – March 25th 2009
19. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
Forum and Face to Face MTM 5
“Innovative skills in Tourism Management: CISET – Cà Foscari, IULM and Tsm face to face with
companies – BIT – International Tourism Exhibition”
BIT 2009 – February 21st
20. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
Forum and Face to Face MTM 5
“Face to face: Travel Agencies: trends and performances” March 10th 2009
Roberto Gentile
CEO
Frigerio Viaggi
Michel De Blust
General Secretary ECTAA
21. Libera Università di Lingue e Comunicazione IULM
Forum and Face to Face MTM 5
“What’s the latest in Tour
Operating?”
March 27th 2009
Anna Schuepbach
General Manager Hotelplan Italia
Cristina Tasselli
Marketing, Sales and Development
Director Kuoni Italia
Michele Serra
President Quality Group
Moderate: Paolo Bertozzi
CEO Tradelab and
IULM lecturer
22. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
Focus on…
23. Libera Università di Lingue e Comunicazione IULM
RESEARCH INTO THE PERCEPTION OF MILAN AS TOURIST DESTINATION
Prof. Ferrari,
Market Research Analysis
Analysis of tourist Analysis of web questionnaires Analysis of web questionnaires
perception of the image of (600 potential tourists) (600 potential tourists)
Milan
MTM Destination Management Module
Destination Strategy and Planning: Prof. Morrison, Purdue University, Indiana (USA)
Destination Branding: Prof. Pritchard, University of Wales (UK)
Community Attitudes to Tourism: Prof. Pearce and Prof. Moscardo, James Cook University (Australia)
Tourism Event Planning and Development: Prof. Anderson, Purdue University, Indiana (USA)
Business Plan
Proposal of a strategic plan for Milan Tourism development
24. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
April - May 2010
IV module: Destination Management
To learn how to successfully manage a tourism destination by developing brands,
destination products, events, local networks and sustainable development strategies.
COURSES TEACHERS
Destination Strategy and Planning Govers - University of Leuven (Belgium)
Destination Marketing
Morrison - Purdue University (USA)
Destination Branding
Pritchard - University of Wales (UK)
Community Attitudes to Tourism Pearce - James Cook University (Australia)
25. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
May - July 2010
V module: Business Plan
Draw up a team entrepreneurial project based on a strategic and economical
analysis, applying tools and methodologies learnt in the master. The
business plan is closely supervised by a professional.
50% of business plans were put into practice.
“Recovery of Brownfield Sites for a Hotel Project”
Tutor: Sergio Mancuso
TEH-Ambrosetti, Head of Tourism
“Development of a New Low-cost Hotel Network“
Tutor: Mr Bianchi – R&D Hospitality
26. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
From July 2010 to September 2010
VI module: Internship
• 6 months
• In Italy or abroad
• tailor-made on student potentialities and companies needs
• a fast track to company placement
27. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
MTM 4 internships
Abroad
Belle Tourism International – Shanghai, China (consultancy)
Sandals Resorts – Bahamas e St. Lucia, Caribbean (sustainability)
Visititaly – Los Angeles, USA (tour operating)
Marriott Torreon – Torreon, Mexico (hospitality)
Kuoni Destination Management – London, UK (destination management + tour operating)
Italian Journeys – London, UK (tour operating)
Intercontinental – Madrid, Spain (revenue management, hospitality)
Eighthotels – Sidney, Australia (marketing, hospitality)
Hilton La Defence – Paris, France (meeting industry sales)
28. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
MTM 4 internships
Italy
Uvet Amex – Milan (retail)
AIM Group – Milan (meeting industry)
Town House Galleria Seven Stars – Milan (hospitality)
Eden Viaggi – Pesaro (tour operating)
Hilton Molino Stuky – Venice (meeting industry /hospitality)
San Carloviaggi – Milan (tour operating)
Hotel Principi di Piemonte – Turin (meeting industry /hospitality)
Austria Turismo – Milan (destination management)
Park Hyatt – Milan (hospitality)
Carlson Wagonlit – Milan (business travel sales & marketing)
Worldhotels – Milan (retail sales)
AtaHotel Executive – Milan (meeting industry)
Westin Palace – Milan (hospitality)
29. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
MTM class
Christmas lunch
at University
Closing party
30. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
MTM 5 Sponsors
Companies who offered scholarships and financial backing for MTM activities:
31. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
The University
5 buildings plus the students’ residence
www.iulm.it >ateneo>università IULM>sede di Milano
32. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
The University
www.iulm.it >ateneo>università IULM>sede di Milano
33. Libera Università di Lingue e Comunicazione IULM
Libera Università di Lingue e Comunicazione IULM
Contacts
Master in Tourism Management
Università IULM
Via Carlo Bo, 1 – 20143, Milano
Italy
Tel. 0039 02 89 141 2815 – Fax 0039 02 89 141 2814
E-mail: master.turismo@iulm.it
Website: www.mtm.iulm.it