1. Benmkaddem Khalid.
Born: 05 04 1970 4 children
Nationalities: French-Moroccan.
Cellular phone: +212 628635539– Trainer Certified by DAC
Home phone: +212 537736178 ENGLISH - SAFETY & FIRST AID
E-mail: benmkaddem_khalid@ yahoo.fr CCA-European Crew Attestation
Address: 47 Bis Avenue El Alaouine Quartier Hassan Rabat
Work Experience:
From September 2015 to Present time: Aeronautical English trainer
-SUBJECTS: SAFETY & FIRST AID COURSES IN AIR AVIATION
From February 2010 to July 2015: Responsible of Prescription and Business
intelligence in Schneider Electric Morocco:
Optimise Sales Activity in Low voltage & Retail activities and drain maximum
of opportunities in Residential & tertiaries Markets
Inform; develop a portfolio of Specifiers having a decision making Units in
products & solutions and develop a long term relationship with them and
promote strategic contracts with strategic accounts corporates.
From September 2006 to January 2010 in Lille France:
Conduct a reconverting Project in trade and Management of
foreign Affairs – Professional MasterII at USTL University
in Lille France
From 14TH May to 14 TH September 2008: Internship In
Auchan Supply Chain Textile in Lille France – Logistics &
Procurement * China;Pakistan & Morris isles portfolio
From 2005 to 2006 : Responsible for Customer Care within the quality
System(Project of certification ISO 9001 Version 2000 of direct sales):
Managing the Process of Customer care: from Purchasing of an Air ticket in an
agency; check in desk; boarding and after sale and measurement of customers
satisfaction through indicators within ISO 9001 V 2000 Guidelines..
Trainings in Total Quality Management ( TQM) for all transversal entities &
local & overseas representatives and their coaching in terms of achieving
targets in Customers’ Care as well as Passengers’ satisfaction.
From 2003 to 20 05: Sales Executive Representative in the two main agencies in
Casablanca (Direct and corporate): managing a port-folio of key accounts to contribute to
the growth of sales activity of an airline.
2. From 1991 to 2003: Purser/Flight Attendant At Royal Air Maroc :Managing a
crew member Team in a commercial Flight
Trainer in Air aviation Field specialisation in Aeronautical subjects such as
Safety & Security
Member of an excellence group in the field of Marketing & Development
related to Flight Management ( Quality Management ISO V 9002 & V9001)
Education:
2006- 2008: MasterII in Trade and Management of international Affairs COMEX in
Lille1
2003- 2005: MasterI degree Diploma in Business administration of Enterprises at IAE
(Administration of Enterprises Institute- Poitiers University).
2002- 2003: Certificate of Management of Enterprises at L’ISCAE- Casablanca
2000- 2001: Bachelor degree of English Literature at Hassan the 2nd University of
letters at Casablanca
1998- 1999: Degree of General Studies in English Language at Hassan the 2nd University of
letters at Casablanca.
1990- 1991: Training in Safety and Rescue in Royal Air Maroc as a flight Attendant.
1988- 1989: Baccalaureate in Humanities at Omar Ibn El Khattab high school.
Foreign languages and Special skills
Arabic: Mother tongue
French: Spoken, written and Read
English: Spoken, written and Read – BACHLOR DEGREE IN LITTERATURE-
Spanish: Beginner
Computer Literacy:
WinWord, Excel, Access, PowerPoint, Internet, Ms Project, Business Object, CRM sales
force & Bridge Front Office
Trainings
Seminars in Economic intelligence at the University of Lille1: February 2007
Total Quality Management: June 2005(3 Days)
Seminars and training in Audit quality Management by Veritas Bureau.(7 days)
Trainings in Sales management with Royal Air Maroc
1990- 1991: Training in Safety and Rescue in Royal Air Maroc as a flight Attendant.
