1. Mary Kate Walton
228.861.1971 MaryK.Walton@outlook.com
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OVERVIEW
Knownformy proficiencyinplanning toachieve successful customer- focusedcontinuingcare afterthe
deployment,Iama healthcare IT solutions implementationandtrainingexpert.
My experienceincludes workingcloselywith more than100 customersof variedsizes inSpeech
RecognitionTechnologies, solutions specializinginhealthcare ,communications recordingand Law
Enforcementarenafocusingon creation-to-deliveryof strategictechnologies. Ihave demonstrated
successful progressionof increasingresponsibilityandsuccessful managementof multiple projects by
excellingatmeetingandsettingbenchmarksinthe arenaof healthcare and othercommercial product
offerings.
For more than 25 years I have builta track record of success focusingon:
 Improvingcustomerskill setsandproductknowledgeviaease of use andproductacceptance
strategies
 Managing anddeploying large hospital HealthInformationSysteminstallationsthroughout the
UnitedStates, Germany, PuertoRicoandthe Caribbean
 Development-todeploymentof the nationwide nationalCustomerCare postgo-live programto
enhance customerproductsatisfaction
 Consultingacrossthe US inspeechrecognitiontechnologytocustomersitespost-30daysof go-live
withspecificfocus tosolidify final deployment,evaluateandfine tune the install,andteachbest
practicesand strategiestocementcustomerproduct confidence
 Improvedcustomerexperiences viaactionsbuiltbasedon ROI benchmarksandsuccessmetrics
reporting
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I. Extensive knowledge inadultlearningstrategiesand product technical knowledge
 CertifiedTechnical Trainer,CompTIA+whosuccessfullycompletedgoal orientedassignmentsin
the healthcare speechrecognitionanddocumentationarenaaswell aslaw enforcementandother
commercial products
 Specialize indigital Voice, TextandSpeechimplementationsandcommunication products:
- Nuance Enterprise ExpressSuite of Products,voice capture,text,andSpeechRecognition
- eScription
- Digital Express 7000, 4000, 3000, 2500, 1500
-The Recordingsegment911 and law enforcementapplication
- Call Centerrecordingtechnologies - Insight
- Courtreportingtechnologies - Forthe Record
- Kurzweil speechproduct
- Voice mail system,call routingand phone managementsoftware

2. Mary Kate Walton, CTTT+
Customer Specialist, Training Expert, Technical Product Specialist, Revenue Analyst
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 Demonstratedextensiveproductknowledgetosuccessfullyimplement –on time,ontarget -
sophisticatedsoftware packagesinamulti departmental andsite arenatoinclude Radiology,
HealthInformationManagement,Medical Records,Pathology,Cardiology,DoctorPracticesand
ClinicDeploymentinadditiontoothercommercial productsoftware andtrainingneeds
 Performedspeechrecognition consultingthatextendedthroughthe installtoon-goingtraining
and customerinteraction
 Providedleadershipto internal teamsfocusingonvoice recognition technology through
transcriptioncreationandmanagementforprojectsatall stagesincludingpre-saleselection,
customerdesign,implementation,go-live,andfollow-upacceptance
 As a National ProductSpecialist,instructed onspecialized technical productknowledge and
consultedwithcustomersregardingcustomizedreportingneeds
 Designerof webinarsforspeechrecognitioncustomersincludingmaterialsdocumentationand
trainingdirection
 Conceptualizedanddevelopedinternal andexternal trainingdocumentationandlearningtracksfor
deploymenttoa suite of productsbysupportingSpeechRecognitionandvoice capture acceptance
and successwithspecificemphasis inthe creationof aNational SpeechConsultingProgram
II. ADVANCEMENT AND RECOGNITION
Advancing product knowledge and responsibilitywithnewpositions
 Regional ApplicationTrainingSpecialisttravelingin FloridabasedinFt.Lauderdale
 SeniorApplicationTrainingSpecialistforthe Miami District,Dictaphone CorporationcoveringSouth
Floridaandthe Caribbean
 Promotedtonational positionforNuance Communicationshealthcare products,Dictaphone
healthcare and Law EnforcementCommunication RecordingDivisionproductLinesof businessas
a SeniornationwideApplicationSpecialist
 Memberof the SeniorTeamresponsible fordeploymentinGermanyUSArmyhospitals for
voice/text/speechimplementation
 Servedasthe site leaderresponsiblefordeployment andconsultingatLandstuhl Regional Medical
Centerforthe US Armyin Germany
 Deploymentof the firstdigitalVoice andTexttechnologyinManila,Philippines

3. Mary Kate Walton, CTTT+
Customer Specialist, Training Expert, Technical Product Specialist, Revenue Analyst
3 of 4
 Earnedrecognitionasa two-time winnerof “AchievementClub”awardsranking#1in the Region
III. CurrentPosition
BUSINESS ANALYST,REVENUE AND COMPLIANCE
NUANCECORPORATION
CONTRACTS
 RFP (requestforproposal) authorforproductspecificquestionsonbehalf of Nuance
TranscriptionService providingtime-sensitive,sales-critical informationaspart of the initial
pre-salescycle
 Analyzingcustomercontractstoadministertouchpointsforcompanycompliance. Readand
understandcontractinglanguage usingthe datanotedinreportingstaticsandmetrics and
trackingcompanyfollowthroughforadherence tocontactedlanguage
 Gaineddeeperunderstandingof contractlanguage throughcollaborationwithContracting
Departmentspecialist
 Designanddevelopmentteam of the ContractsManagementData Base for Nuance
Communicationscreatingcustomerrepositories throughthe instrumental additionof field
detail forHealthcare withregardstocontractual obligationof Nuance Communicationsand
Clientagreedtodatapoints
REPORTING
 Compiled andDeliveredQualityMetricsDetailedreportsforeachNuance Transcription
customerfordelivery andactionbydeveloping the reportingprocessthateventuallywas
outsourcedtoIndiaas Mary Kate movedtootherassignments
 Createdand analyzedTenetHealthSystemmonthly productionreportstonote TAT
(turnaroundtime) andQualityasrelatedtoSLA (service level agreement) penalties
 Managed andperformeddeliveryof quarter-over-quarterinputof revenue andanalysisto
include reportingof Nuance TranscriptionServicesdollarsandvolume.
 Analyzedfinal monthlyreporting forCPI(consumerprice index ) capture andnotationinthe
Contracts ManagementDatabase
 Studiedthe eScriptionsuite of productsandwasthe appointedteamresource forthe
eScriptionproductline. Createdall requestedorcritical reportsineScriptiontoassistteam
needs.

4. Mary Kate Walton, CTTT+
Customer Specialist, Training Expert, Technical Product Specialist, Revenue Analyst
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EDUCATION
 BachelorsDegree,The Universityof SouthernMississippi
 Over100 online trainingclassestoinclude masteryof MicrosoftOffice,SalesForce leadership,
teamand customermanagementskills,governmentcompliance andregulationandproject
managementcourse study
 CertifiedTechnical Trainer,CompTIA+
VOLUNTEER AND COMMUNITY ACTIVITIES
 National volunteerleaderandconsultantforDeltaDeltaDeltafor20+ yearsoverseeingcollegiate
financial,housingandchapteroperations withover25universities throughoutthe US.
 President,SwanLake EstatesHome OwnerAssociationandBoardof Directors3+ years
 Service leadershipteam, marriagepreparationteamandchoir, OurLadyof FatimaChurch