Mary Ann Redd is a US citizen with over 15 years of experience in IT, including networking, security, systems administration, database programming, and other technical areas. She has professional certifications from DeVry University in CCNA and SAP and from Microsoft in various Windows administration topics. Her work history includes positions at JPMorgan Chase, Katten Muchen Rosenman LLP, Aon, Sephora, Mercy Housing Lakefront, State Farm Insurance, and Chicago Career Tech, where she has performed duties such as desktop support, VoIP installation, printer installation, systems administration, and help desk support.

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Mary Ann Redd
Work Status: US Citizen
maredd@hotmail.com
312-395-0469
www.linkedin.com/in/maryannredd723
Technical Capabilities:
• WAN, LAN, Cisco Routers 2003/2008 R2
• Active Directory Implementation and
Maintenance
• Juniper Firewalls
• VoIP Installation and Maintenance
• Project Management Coordination
• IP Telephone Configuration
• Network Troubleshooting
• Implementing and Managing Printer
Connections
• Server Administration
• Windows Server Security 2003 / 2008 R2
• Network Security
• PERL Database Programming
• UNIX/Linux Documentation
• Oracle SQL and PL/SQL
• PC Disaster and Recovery
• Java Script
• C++ Programming
• Dynamic Routing Micro Services
• Agile
• Intro to Hadoop
• Big Data
• Private Cloud
Contributing Strengths:
• Dependable and Flexible for all Work Schedules
• Award Winning Customer Service
• Ability to work under pressure
• Meeting deadlines with strong Time Management
• Documentation Management
Professional Certifications:
• DeVry University
o Cisco Certified Network Associate (CCNA) 2010

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o SAP Consultant 2011
• Microsoft E-Learning
o Configuring File Access and Printers on a Windows 7 Client 2012
o Configuring Disks and Device Drivers 2012
o Installing, Upgrading, and Migrating to Windows 7 2012
o Configuring Wireless Network Connections 2012
o Securing Windows 7 Desktops 2012
o Configuring Network Security in Windows 7 2013
o Optimizing and Maintaining Windows 7 for Client Computers 2013
o Configuring Mobile Computing and Remote Access in Windows 7 2013
o Configuring and Managing Active Directory Lightweight Directory Services 2015
o Configuring and Managing Active Directory Certificate Services 2015
Mary Ann Redd
Work Status: US Citizen
maredd@hotmail.com
312-395-0469
www.linkedin.com/in/maryannredd723
Work Experiences:
J P Morgan Chase March 2014 – December 2014
Document Processor/Desktop Support
• Zebra Printer Maintenance
• Microsoft Applications Consultant
• Desktop Troubleshooter
Jos. A. Cacciatore Real Estate December 2013-January 2014
Contract Real Estate, Commercial, and Trust Paralegal
Katten Muchen Rosenman LLP October 2013 – December 2013
Contract Word Processor, 2nd
Shift
Aon, Chicago, Illinois August 2013 – September 2013
VoIP Installation and Desktop / Laptop Connections Troubleshooter
• Cisco Hardphone and Softphone Post Cutover Support
• Set up of Desktops, Laptops with Docking Stations, and Printers
• Coverage: 10 Floors; 95+ Users
VoIP Installation Troubleshooter
• Cisco Hardphone and Softphone Post Cutover Support
• Coverage: 12 Floors; 600+ Users
Sephora, Chicago, Illinois August 2013
HP Printer Technician
• Printer Installation troubleshooting
• Following up customer inquiries
Mercy Housing Lakefront, Chicago, Illinois December 2010 – August 2013
Volunteer Microsoft Applications Technical Consultant
• Internet, Desktop, and Microsoft Office consultant
• Database Account Security
• Re-Imaging 25+ Desktops

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• Juniper Firewalls
• Project Coordination
State Farm Insurance, Bloomington, Illinois July 2011 - September 2011
Contract Unified Communications Technical Analyst
• Unified Communications installation monitor
• Bridge between Field Technicians and Level II Help Desk
• Followed 200+ step installation progress thru Microsoft Office Communicator
• Opened / Closed out tickets
• WAN / Active Directory / Cisco Routers 2008 R2
Chicago Career Tech, Pilot Program Graduate, Chicago, Illinois April 2010 – November 2010
Contract Heathcare IT Help Desk / CCNA
• Help Desk Level 2 with Northwestern Memorial Hospital /
• Donor Database Maintenance via Raiser’s Edge for UCAN of Chicago
• Domain user maintenance
• VoIP administration
• Avaya Telecommunications
• Raiser’s Edge Data Entry